ReScore Reviews™ (1)

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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 12 days ago
Review for Autobahn Automotive
James N. ReScore Review on 05/25/2016
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said there was just a big misunderstanding, he thought he was having to change his oil too much. They did explained things to him and he is very sorry. This facility does a great job.
Vehicle: Porsche Cayenne
Category: Service
Service Date: 04/26/2016
Review Created: 04/28/2016
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Daniel. He said he has a problem. The business told him this is normal for his vehicle to add oil after having his oil changed. He does not think this is normal after having an oil change to have to add oil after 1,200 to 1,500 miles. The oil light comes on saying his oil is low. He will be taking his vehicle to another business to have this looked at.
Vehicle: Porsche Cayenne
Category: Service
Service Date: 04/26/2016
Review Created: 04/28/2016
This review was collected via phone interview by Customer Research Inc.
Erin D. at Autobahn Automotive responded on 05/23/2016

This is a prime example of how the internet rating agencies arent always right!  When we read this we were incredulous, because we knew full well that we did not give bad service to this gentleman.  After phoning Daniel and asking why he gave such a bad review, he realized that he had been mistaken about who Sure Critic was calling about.  He told us to please have them call him back to correct his review as he thought it was the dealer calling. LOL!  After a quick phone call to Sure Critic from Autobahn, we were told they would correct it on their end.  Alas, they lied.  It just goes to show that those internet ratings are not always what they seem.  Sure Critic gets 0 stars from Autobahn Automotive.  By the way, Daniel is still a very happy customer and will be coming back for more excellence in service.