Automotive Instincts


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

203 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 9 days ago
Melody R. ReScore Review on 08/14/2017
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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"Wonderful follow up"
After I posted my first review, I received a call from one of the owners who was wonderful. I might have been somewhat unfair in my first review but must say that after speaking with Mike (owner) I feel so much better about what happened. I was assured that it would never happen again and I'll be honest and say that I will continue with Auto Instincts for all my auto servicing. Thank you, Mike for going that extra step. You have my loyalty once again.
Vehicle: Kia Sorento
Service Date: 08/10/2017
Review Created: 08/14/2017 08:28 AM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disappointed"
Came in for an oil change and when I left, I could smell, what I thought was gas. I went home afterwards and the next morning my husband found oil all over our driveway-the cap wasn't put back on. I called and was told to bring it back in. I requested that my entire engine be cleaned as everything was covered with oil. A decent job was done and an apology was given for the inconvenience but it doesn't change the fact that this could have turned very costly. Some oil is still dripping from the frame of the car and my brand new driveway is a mess. This is money out of my pocket for something that is taught in mechanics 101. Always replace the oil cap!!!! I've been a long customer and won't hold this against them as the service that I usually receive is wonderful but right now I'm not happy. I would still recommend Auto Instincts because their overall service is great.
Vehicle: Kia Sorento
Service Date: 08/10/2017
Review Created: 08/14/2017 08:28 AM
Mike D. at Automotive Instincts responded on 08/14/2017

Melody , 
I'm very sorry about your last experience here. I'm glad we were able to discuss a resolutiuon to what happended.
We look forward to servicing your vehicles again in the future.

Michael Daoust
Owner
David L. on 08/12/2017
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David said the service was good at the business, and they were quick.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/09/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
John S. on 08/08/2017
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"Trust"
Trust is not a word given to automotive repair shop much. Automotive Instincts took care of my car problem and did it quickly and reasonably. I'll go back to them again when I have a car repair, I trust they will do a good job at a fair price.
Vehicle: Chevrolet HHR
Service Date: 08/07/2017
Review Created: 08/08/2017 07:24 PM
Keegan B. on 07/29/2017
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Keegan said he knows David at the business. He helps him out a lot. He is nice guy.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 07/13/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Charles C. on 07/28/2017
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Charles said everything was great. He drove by and saw a price for an oil change. It was a good experience.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 07/17/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Andy L. on 07/25/2017
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Andy said this business is really fast.
Vehicle: Toyota RAV4
Category: Service
Service Date: 07/24/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Mary C. on 07/21/2017
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Mary said she has no complaints with this business. The service is great.
Vehicle: Saturn LS
Category: Service
Service Date: 07/20/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
David S. on 07/12/2017
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David said the mechanics at the business were trustworthy and they did not try to oversell him.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 07/05/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Michelle K. on 07/12/2017
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Michelle said this business does excellent work, they are fair and her vehicle always runs better when she gets it back.
Vehicle: Nissan Xterra
Category: Service
Service Date: 06/26/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Greg T. on 07/08/2017
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Greg said this business has good customer service.
Vehicle: Ford Fusion
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Tom T. on 07/07/2017
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"Always great service."
This is my Go To service and I am always satisfied.
Vehicle: Buick Encore
Service Date: 07/05/2017
Review Created: 07/07/2017 10:04 AM
George M. on 06/16/2017
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"knowledgable personnel and comfortable waiting room."
very courteous and do good work
Vehicle: Buick Lucerne
Service Date: 06/14/2017
Review Created: 06/16/2017 03:52 PM
Ashley S. on 06/16/2017
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Ashley said they were amazing, timely and thorough.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 06/12/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Brynn B. on 06/16/2017
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Brynn said it took longer to repair her vehicle than she expected but she is thankful for their hard work.
Vehicle: Honda Civic
Category: Service
Service Date: 06/14/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Tim M. on 06/14/2017
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Tim said the staff did a great job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 06/10/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Jim V. on 06/13/2017
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"Best Setvice anywhere"
This place is amazing. Fair, honest and amazing customer service.
Vehicle: Chevrolet Tahoe
Service Date: 06/09/2017
Review Created: 06/13/2017 07:37 AM
Richard H. on 06/12/2017
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"The crew are very proffesional and polite. "
Top notch service each and every time I take all my cars and trucks there.
Vehicle: Chevrolet Silverado
Service Date: 06/02/2017
Review Created: 06/12/2017 10:18 AM
James L. on 06/10/2017
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"tuned up"
I had a great experience, friendly, honest good guys. Dave let me know what was happenin. I started as just a smart start customer, now I will go there for everything. Thank you for being PROFFSONAL.
Vehicle: Hyundai Santa Fe
Service Date: 06/09/2017
Review Created: 06/10/2017 04:37 AM
Kolleen C. on 06/09/2017
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Kolleen said she is still having a problem with her vehicle and she will return.
Vehicle: Nissan Quest
Category: Service
Service Date: 06/05/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie W. on 06/05/2017
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"Wonderful "
I habe a 14 year old car. And thanks to everyone at Automotive Instincts its still rolling. All the guys are super friendly and honest not money seeking. Theyve know mu car since the first time I brought it in 3 years ago. So im super satisfied.
Vehicle: Ford Taurus
Service Date: 06/05/2017
Review Created: 06/05/2017 09:36 PM
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