Thank you so much for taking time to give our shop a review! I love to share these with our staff and can tell they appreciate the positive feedback.
Your input is appreciated. We would like to clarify from our point of view - we were asked to diagnose a symptom of a slam into gear when coming to a stop or on acceleration - "sometimes". The owner indicated possible transmission. We did take the time to test drive with the owner but she could not duplicate the symptom during the test drive. We did indeed have the vehicle at our facility for a time so that we could check for any stored computer codes, especially transmission codes, but found none, and complete a visual inspection. We checked the trans fluid level which was full and fairly clean. We did however see that the underside of the engine was covered with fluid from the front to the rear. We indicated that the undercarriage should be pressure washed to start clean to determine the source of the leak(s). We also indicated we would like the symptom to be more consistent so the tech. could actually experience what is happening. This information was discussed verbally with the owner as well as indicated clearly on their invoice. The customer declined at that time. A couple hours later the customer called asking for an estimate to replace a rear differential gasket & fluids, which is not part of the transmission. We provided a phone quote and the customer scheduled an appointment for this work but did not show up for the appointment. From this negative review I understand that our pricing did not fit their budget and they were not confident in our lack of an exact diagnosis during their initial visit. Your review will be shared with our staff and should help us to communicate more clearly to future customers.
Appreciate your confidence in our work, thank you Kent.
Thanks for your input Phyllis. We did originally receive a call for a tow, our driver should have been more clear about additional service call charges.
Thank you for using our services and the positive feedback.
Thanks for trusting us to complete your auto repairs for so many years. We appreciate it!