Baytown Auto Collision Center

Spoke with Mary. She said they did everything they said they were going to do.

James said they did a pretty good job.

Joel said he was not completely satisfied with the quality of the repair because there are scratches in the paint around the corners of the vehicle and around the back bumper, which was the whole reason his vehicle was at this business. His vehicle was ready two days later than promised and he was not given a reason for the delay. He was not kept informed and he did not have any communication with this business because the facility where he purchased the vehicle was handling everything for him.

Spoke with Samantha. She said she has been to this business before and she and her family take all of their vehicles to this business. She said they are really nice and the woman that helped her was very nice. She was not kept adequately informed during the repair process. They told her the vehicle would be ready in 8 to 10 days, after that she just waited. They did not call and update her.

Virginia said the personnel were very nice and she was happy with everything.