Baytown Auto Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(469 Reviews)

96% Would Recommend
Latest Review over 1 year ago

Reviews


EM
Emanuel M.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2012 Category: Collision
Emanuel said the job was timely and he couldn't even tell the vehicle was damaged after the repair.

RV
Ray V.
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/25/2012 Category: Collision
Ray said after spending $1,000 to have his bumper repaired it should look like new. He noticed the chrome trim does not sit flush the way it should. The repairs were to his bumper, but he noticed a representative at this facility buffed the entire vehicle and it looks like a 13 year old kid did it. There were swirl marks all over the vehicle that weren't buffed out properly. He was told his vehicle would take 2 days to repair, but it actually took a week because this establishment didn't have all the parts they needed.

DT
Daktoa T.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2012 Category: Collision
Daktoa said his vehicle was fixed right the first time.

AM
Aracely M.
TX
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2012 Category: Collision
Aracely said this business is where they bought their vehicle. She said it took two weeks longer than expected to complete the work. The delay was from ordering parts and getting work approved through the insurance company. She said Anna was a great person to work with at this business.

RW
Ray W.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2012 Category: Collision
Ray said everything was awesome and the people are great.

SO
Sharon O.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2012 Category: Collision
Sharon said this business was absolutely wonderful, and they completed everything perfectly.

AA
Austin A.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2012 Category: Collision
Austin said this business did an excellent job, and cleaned his vehicle thoroughly when they returned it to him. He recommends a little more communication would be good.

DK
Donna K.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2012 Category: Collision
Donna said she was very pleased with the way this business treated her. She had recommend this business before.

HL
Heath L.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2012 Category: Collision
Heath said the business fixed his vehicle quickly and he was constantly being updated about his vehicle.

NW
Nick W.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2012 Category: Collision
Nick said this business provides great customer service and the repairs were done in a timely manner.

CP
Cinthia P.
TX
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2012 Category: Collision
Cinthia said this was her first accident and she did not know that she had to inform the business she was going through her insurance company. She brought her vehicle to the business on Tuesday and they told her it would be ready one week from Wednesday. Her rental vehicle was on her credit card and the insurance company informed her on the delivery date that it was her last day to be covered by the rental. She called the business but the representative was busy. She told the person at the desk that she needed a response from the representative quickly, but he did not call back. She made several calls that were not returned. She finally called and insisted on speaking with him and got him on the phone. He told her that her vehicle would be ready on Friday and it was currently being painted. When she told him the insurance company informed her that it was the last day they would cover her rental he was surprised to find out she was using insurance. He said he called the insurance company and told them he needed more money for more parts. They had to wait for an adjustor to come out and approve the addtional work. She said later she asked him why he did not tell her that they needed additional parts until he found out she was using insurance. She explained to him that she has small children and the rental vehicle was extremely small and his response was that he didn't know what to tell her. The repair took a full month. She said she finally got in contact with a representative named Sonya who dealt with the situation better. When the vehicle was delivered to her it was dirty, there was paste in the back, and the seatbelt was broken. The license plate frame that was broken in the accident was not fixed and the taillight was fixed but with a used part. She said she would not recommend this business to others based on this visit.

SG
Sydney G.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2012 Category: Collision
Sydney said this business provided good customer service.

SZ
Sarah Z.
TX
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/18/2012 Category: Collision
Spoke with Sarah's husband. He said he got his vehicle back a month late because of paint issues and quality control issues. He said there were 3 or 4 things they forgot to do, which caused the delay and no one checked his vehicle out before giving it back to him. He chose not to elaborate. He said he would recommend this business with a disclaimer, he would tell people about the issues he experienced. The people were nice enough and they treated him well, but they need to work on their quality control.

CV
Cecilia V.
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2012 Category: Collision
Spoke with Roland. He said the gasket on the headlight was not sealed correctly. He plans to take it back to this facility for repair. It should be a quick fix. Everything else was fine.

KH
Kim H.
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2012 Category: Collision
Kim said the business did not clean her vehicle after repairing it.
Sonia P. from Baytown Auto Collision Center responded on 10/18/2012
Kim is correct we replaced a windshield and did not want to get water around the urathane. Shop will follow up with a complimentary car wash.