Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2732 Reviews

95% Would Recommend
Latest Review 22 days ago

Reviews


SH
Stephen H.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Collision
Stephen said Alec did a wonderful job on his vehicle and he's very happy with the work that's done.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Collision
David said the business has always taken good care of him.
This review was collected via phone interview by Customer Research Inc.

CV
Claudio V.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Collision
Claudio said this business did a good job. He was some what kept up to date, but there was not a need for it , they were only switching out a window.
This review was collected via phone interview by Customer Research Inc.

CR
Claudio R.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Collision
Claudio said the service was very good at this business. His vehicle was delayed 6 weeks due to insurance issues.
This review was collected via phone interview by Customer Research Inc.

NP
Nathaniel P.
Texas
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2018 Category: Collision
Spoke with Ashley. She said there was not enough communication between the facility and the insurance company. Many days were wasted due to lack of communication. She found the month that it took to make the repairs unacceptable. There were missed emails and phone calls. She was not told the repairs would take a month to complete. Even though the facility did a good job on the repairs, it took much longer than expected.
This review was collected via phone interview by Customer Research Inc.

PA
Pilar A.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Collision
Pilar said the customer service at this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Collision
Scott said the employees did a great job. They communicated well. They found other problems but he received a call letting him know. This was his 1st time using this business and the employee he spoke with was so kind that he decided to leave his vehicle to be worked on. He had a great experience.
This review was collected via phone interview by Customer Research Inc.

JC
Jonie C.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Collision
Jonie said this business was super helpful and it communicated well with her.
This review was collected via phone interview by Customer Research Inc.

KP
Karl P.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Collision
Karl said the business is keen on quality.
This review was collected via phone interview by Customer Research Inc.

LS
Laurie S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Collision
Laurie said everything was good and she did not have any problems with the business.
This review was collected via phone interview by Customer Research Inc.

PF
Patricia F.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Collision
Patricia said this business has always provided good customer service.
This review was collected via phone interview by Customer Research Inc.

CM
Crsitobal M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Collision
Cristobal chose not to elaborate on her overall satisfaction.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Collision
John said he was informed in advance that the part was on back order from Fiat. It took a while for the part to come in. He is satisfied with the job that was done.
This review was collected via phone interview by Customer Research Inc.

MG
Margaret G.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Collision
Margaret said she liked her experience and she trusts this facility. It turned out really well and her vehicle looks brand new. She said the reason why she chose the facility is because they have a reputation of good work.
This review was collected via phone interview by Customer Research Inc.

FM
Francisco M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Francisco said the business was dependable and reliable.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Andrew said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.

BD
Bianca D.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Bianca said the communication was good, the business was fast and they also kept her updated on the repair work.
This review was collected via phone interview by Customer Research Inc.

AL
Alex L.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Collision
Alex said the business was responsive and did great work.
This review was collected via phone interview by Customer Research Inc.

M
Mark M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Collision
Mark said the representative went above and beyond. He was personable, professional, and did a great job. He followed up with Mark and treated Mark well. The employees offered a free car wash.
This review was collected via phone interview by Customer Research Inc.

AR
Afrouz R.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Collision
Afrouz said she only spoke with Alec and was great and helped her out with everything.
This review was collected via phone interview by Customer Research Inc.