Daniel is just simply wrong. We do care about his time. Unfortunately his vehicle had water damage during a Hurricane Harvey. When our staff and other customers have the same type damage their vehicles, it will take longer than normal to process repairs. It is simple math. To many cars to repair, with limited capicity and work hours per day. His was just one of almost 500,000 damaged vehicles in Houston and although most customers were understanding, not all of them were.
Unfortunately she is correct. We should have done better job of keeping updated on the progress of her repairs. With that said, she loved the final product. Her vehicle turned out great