There isn't much we could do to make him say he was happy. He is never satisfied with our work, but he continues returning to our business for service. Maybe he just isn't someone we can please.
James isn't completely wrong in his accessment of the repair process. However, he is misleading you to beleive his issues were the shop's fault. The truth of the matter is, the $2500 estimate was provided by Allstate Insurance. Our initial estimate was almost $7000 but it Allstate took 3 tries and 2 weeks to agree to all of the damages. The fit and function issues were a result of NON-OEM parts that Allstate insisting on using and the owner approved against our advice. He claims the vehicle wasn't ready when he arrived to pick it up, well that's because he showed up before he was told the vehicle was ready.As for the negative comments about the staff, PLEASE READ THE HUNDREDS OF OTHER REVEIWS AND DECIDE FOR YOURSELF IF THESE ARE TRUE. We appreciate all of our customers and take pride in our work but sometimes we can't make people happy.