Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2793 Reviews

95% Would Recommend
Latest Review 12 days ago

Reviews


DB
Devin B.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Collision
Devin said it was a good experience at this facility.
This review was collected via phone interview by Customer Research Inc.

RC
Rosalind C.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Collision
Rosalind said the business did everything and handled everything for her. She brought her vehicle in and the staff took it back for repairs, letting her know when it was done and ready for pick up. She stated that Alec was a good representative, he worked with the insurance company so that she did not have to worry about anything.
This review was collected via phone interview by Customer Research Inc.

KF
King F.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Collision
King said the business does very good work.
This review was collected via phone interview by Customer Research Inc.

JM
Jaimie M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Collision
Jaimie said everything was great.
This review was collected via phone interview by Customer Research Inc.

BM
Blanca M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Collision
Bianca said she was not happy with the facility's communication because they did not inform her when her vehicle was ready. She had to call them. She was happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Collision
Charles said his overall experience was excellent.
This review was collected via phone interview by Customer Research Inc.

AS
Ashley S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Collision
Ashley said her experience was very good and Ira, the person she always deals with, was very helpful. She does not really recall how late the vehicle was, but it was due to the insurance. It took some time for it to get back to the facility.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Collision
Jennifer said the work was done in a timely manner and it turned out great.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Collision
Thomas said the staff was very nice and this business had good service. They have a very old fashioned paperwork and pay system. He signed many papers just to buy a part. He stated it was really archaic and old fashioned.
This review was collected via phone interview by Customer Research Inc.

LJ
Latonya J.
Texas
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/26/2018 Category: Collision
Spoke with Latonya's husband. He said he was happy until he got his vehicle back and there was a nail in the tire. This business did not take care of the insurance. The rental place charged his credit card $100.00. And there still has not been any follow up to rectify the situation. He dealt with someone other than who he normally deals with and that is were the problem started. The follow up was terrible. He has been a customer since 2005.
This review was collected via phone interview by Customer Research Inc.

RA
Renato A.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Collision
Renato said there was a lack of information. His calls to the facility were not answered. The repair was good. However, he was not satisfied with the facility's communication.
This review was collected via phone interview by Customer Research Inc.

KM
Kristin M.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Collision
Kristin said there were a couple of things they forgot to do. They did not give her a promise date. She was not kept adequately informed because she did not get many updates on the status of her vehicle until the very end. She was sort of satisfied with the communication for the same reason. She would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

AA
Ali A.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Ali said the business quickly found and remedied the issue.
This review was collected via phone interview by Customer Research Inc.

AS
Anna S.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Anna said she has used the business for years, they provided excellent customer service and they were also trustworthy.
This review was collected via phone interview by Customer Research Inc.

CR
Ciro R.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Ciro said he likes Alec's work. He does a very good job.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Curtis said he is very pleased with the business' customer service. He said they were very nice, courteous and accommodating.
This review was collected via phone interview by Customer Research Inc.

JB
Jerome B.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Jerome said the business did a great job keeping him in formed throughout the whole process.
This review was collected via phone interview by Customer Research Inc.

JR
Jimmy R.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Jimmy said personnel assisting him did a great job of keeping him informed. They were professional and good. He had received two other estimates, but chose this facility because of its location, and they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.

PT
Pradeep T.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Pradeep said there were no issues and it was convenient.
This review was collected via phone interview by Customer Research Inc.

AM
Adrienne M.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Collision
Adrienne said the staff took good care of her service needs. They explained what was done and provided repair status updates.
This review was collected via phone interview by Customer Research Inc.