Unfortunately we made some errors in processing his repair but in the end his repairs tunred great and David would recommend us to his friends and family.
He was told how long the repair would take due to parts coming from Italy. As for the scratches, this was not something he wanted repaired while we had the vehicle. Fortunately, he was was pleased enough with our final product to recommend us to others.
The lengthy repair time was due to the insurance company not authorizing the work. As for his repairs concerns, the vehicle went through a fence, dinch and the woods. We did our best to address any problems we found but unfortunately some items still need to be approved by the insurance. He has missed several repair appointments since this survey was completed. We are hopeful to get him back in and address his issues
It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.