Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 3137 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 14 days ago

Reviews


PP
Patrick P.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Collision
Patrick said the employees took care of the remaining service issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2018 Category: Collision
Patrick said he is very upset and he feels like he was cheated out of his money. The insurance company waved his deductible because the accident wasn't his fault. This facility said he still had to pay it so he did. Ira said once he receives a letter for corporate he would return his money to him. He got the letter but he only got back half. They still owe him $250. His insurance company called him yesterday and told him he's owed that money. He hasn't heard from any one and he would like his money back. The vehicle was delayed due to the insurance company.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 12/20/2018

We called Patrick after recieving this survey because we were shocked he felt this way about us. Our repairs could not have turned out any better and we was extremely happy with our service and quality when he picked up his RAM 1500.  Unfortunately, Patrick thought the survey was about the insurance company, Progressive and it's representative. Patrick is very unhappy with how Progressive Insurance handle his claim. The good news is, Patrick is very happy with us and will recommend us to others. 


CR
Carlos R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Collision
Carlos said the quality of the repairs was excellent.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Collision
James said Laura, Ira and Chicken at the business did a great job.
This review was collected via phone interview by Customer Research Inc.

NM
Nancy M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Collision
Nancy said everything went great at the business.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Chris said the staff explained step by step what they were going to do to repair his vehicle. His horn wasn't working, but they took fault for it and fixed the issue.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Brandon said the communication was good. The employees did not repair the vehicle. He chose this business because it was better equipped than the other business he was looking at.
This review was collected via phone interview by Customer Research Inc.

EW
Edward W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Edward said the people were friendly and easy to talk with. Alec was a little slow. He did have to call himself for updates. He chose this business because he's a repeat customer and he's comfortable with this business.
This review was collected via phone interview by Customer Research Inc.

JR
Jose R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Jose said they kept him updated on the insurance company and his vehicle.
This review was collected via phone interview by Customer Research Inc.

PS
Phillip S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Phillip said the staff did a good job, and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

WW
Wencie W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Wencie said the staff worked fast and did a good job. The vehicle was ready five days ahead of schedule. She was not at the facility for the estimate.
This review was collected via phone interview by Customer Research Inc.

SH
Samantha H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Samantha said that everything was great and the experience was great. She chose this facility because of its location and her insurance company. The business has a representative from her insurance company and that is helpful.
This review was collected via phone interview by Customer Research Inc.

SB
Shari B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Shari said Vern and Chuck were great. She only had to have minimal involvement with the repair . The vehicle looked great. She was mostly satisfied, however, she will return to the facility due to a whistling sound coming from the front door window .The insurance took awhile. Once done, the repair moved along.
This review was collected via phone interview by Customer Research Inc.

TR
Tristian R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
Tristian said he liked the overall performance of this facility and the way they handled things. He is highly satisfied with their customer service.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Collision
William said that the facility location was convenient, Ira was very helpful, and the rental car facility being on site was also convenient. He chose this location because it was approved by the other party's insurance company and it is close.
This review was collected via phone interview by Customer Research Inc.

OG
Oscar G.
Texas
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2019 Category: Collision
Oscar said the estimator at this facility did not know how to estimate properly. The communication was fine, but no details were provided. It took 3 weeks after the promise date to get his vehicle back and when he picked it up there was paint on the window.
This review was collected via phone interview by Customer Research Inc.

BF
Breanna F.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Collision
Breanna said her overall experience was good. Her vehicle took 2 weeks longer because of the miscommunication with the insurance facility. She had to call in for updates. She was not satisfied with the mechanics. Her vehicle does look great.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Collision
David said the employees did well and he liked the work even though the employees got behind sometimes. The vehicle was delayed by a couple days because the employees had other vehicles to fix as well.
This review was collected via phone interview by Customer Research Inc.

GB
Giulia B.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Collision
Guilia said this facility repaired her vehicle, but as she was driving it overheated. She brought it back in and they corrected it right away. They had forgotten to add the radiator coolant. It was a 3 day delay and she had to have it towed back in. Lauren was phenomenal though and handled everything immediately. She was really great overall.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Collision
Spoke with James Wife. She said there was too much back and forth with what repair's would be done between this business and the insurance facility.
This review was collected via phone interview by Customer Research Inc.

JB
Jose B.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Collision
Jose said he has to go back to the business because they forgot to screw in his fender properly.
This review was collected via phone interview by Customer Research Inc.