ReScore Reviews™ (1)
We try our best but not all customers can be satisfied with our service. Once again, we cannot perform un-approved repairs.
He is correct about the fuel box - This was not a factory part and something he added to the vehicle. Although we could not confirm the damage was a result of our staff, we took care of the issue. We ordered him a brand new part from the tank manufacture. As for the delays, the responsible party did not agree to fully cover the damage to his vehicle. We advised him to file on his own insurance policy and he continued fighting with the at fault carrier. In the end the repairs were covered and complete but once again, we can't perform repair until the vehicle owner and insurance payer agree and approve the work.
Unfortunately we made some errors in processing his repair but in the end his repairs tunred great and David would recommend us to his friends and family.
The lengthy repair time was due to the insurance company not authorizing the work. As for his repairs concerns, the vehicle went through a fence, dinch and the woods. We did our best to address any problems we found but unfortunately some items still need to be approved by the insurance. He has missed several repair appointments since this survey was completed. We are hopeful to get him back in and address his issues
Antonio's vehicle is managed by a 3rd party fleet company, Wheel's Inc, which are the only ones that can authorize work on these vehicles. Although we anticipated a 2 week repair time when Antonio droppef off, we did know it would take so long for an approval.
Being slow is his opinion. We provided him with an estimated completeion date and finished the vehicle 1 day early. He choose us to repair the vehicle knowing how long it would take. It is confsing why he is unsatisfied that we finished early. As for the isnurance company providing the estimate, this is not true. We provided the estimate but it took Geico 4 tries before they agreed to pay our estimate. This is a common practice used to lower their repair cost. They hope repairers will either cut corners or do work for free to the complete the job and move on to the next one.
Many times a customer will insist on a estimate while the vehicle is still assembled but most the damages cannot be seen until the vehicle is taken apart. This makes it impossible to provide an accurate estimate or repair time. That is the case here. As for the rental issue, he did not have rental coverage on his policy and therefore should be upset with himself or his insurance agent, not us, the service provider.
Brian was still having an issue but the issue was with after market decals installed by a 3rd party vendor that did not match the originals. I am not making excuses for the problem. We hired the vendor and we were responsible for the problem. This has now been corrected and we hope Brian is now happy. As for being lied to, this did not happen. We may have relayed incorrect informtation to him that had been provided to us but we do not lie to anyone.
This truck was sent to us from another state because of the severity of the damages after it rolled over. The damaged were over $30,000 but the insurance carrier did not total it. unforntunately with a repair this large, it is easy to overlook something when the customer is not able to go over the vehicle with us. As for the time frame, there was a delay in getting parts from the manufacturer which delayed our repairs. On a positive note, we did a great job on the repairs according to the fact that he would still recoommend us to others.
We did the best we could considering him dropped off without a repair appointment. We cannot put new customer's in front of existing customers. We determine the repair timeline based off of the current work in the shop and the amount of repairs needed to the vehicle. It is unfortunate that the customer timeline did not match ours. However the work turn out great.
We contacted this customer 11 times in 20 days, while we completed a $10,000 repair. I am not sure how we could have done better.