ReScore Reviews™ (1)
It is unfortunate that Henry feels this way. We did a good job in our body shop as his comments reflect. His issue was with a back ordered part from another department that has now been resolved. We hope he now feels differently about our dealership.
We called Patrick after recieving this survey because we were shocked he felt this way about us. Our repairs could not have turned out any better and we was extremely happy with our service and quality when he picked up his RAM 1500. Unfortunately, Patrick thought the survey was about the insurance company, Progressive and it's representative. Patrick is very unhappy with how Progressive Insurance handle his claim. The good news is, Patrick is very happy with us and will recommend us to others.
I spoke with this customer and there was nothing we could do to please him short of turning back time and not allowing his vehicle to be broken in to.
Unfortunately her vehicle was impacted and not consider a defect by the manufacturer. This out of our control - She had to pay for the repairs and wasn't happy about that.
James isn't completely wrong in his accessment of the repair process. However, he is misleading you to beleive his issues were the shop's fault. The truth of the matter is, the $2500 estimate was provided by Allstate Insurance. Our initial estimate was almost $7000 but it Allstate took 3 tries and 2 weeks to agree to all of the damages. The fit and function issues were a result of NON-OEM parts that Allstate insisting on using and the owner approved against our advice. He claims the vehicle wasn't ready when he arrived to pick it up, well that's because he showed up before he was told the vehicle was ready.As for the negative comments about the staff, PLEASE READ THE HUNDREDS OF OTHER REVEIWS AND DECIDE FOR YOURSELF IF THESE ARE TRUE. We appreciate all of our customers and take pride in our work but sometimes we can't make people happy.
Jason is correct about the time frame - however we reached out to to him and the insurance company several times without positive results. We cannot proceed with repairs until the work is approved and the parts arrive. We did our best with what we were working with
He is correct about the communication between us and the insurance adjuster. We certainly understand his frustration but unfortunately we can't make the insurance adjuster be more responsive. The customer selected his insurance provider not us. We do our best to work the insurer but sometimes there are problems. We push for what the customer wants covered and insurance provider pushes back to pay as little as possible. As for the incomplete job, we did what his insurance company paid us to do. We did not charge for grill because the insurance company would not pay for it. He needs to take this up with the compnay he pays to insure his vehicle. If he or the insurance company agrees to pay for a new grill, we will gladly install it. As for the amount of time it took, this was a flood claim during the same time that 18,000 others had flood claims. It's called a catastrophy. It takes longer than normal for the insurance company to adjust claims, shops to perform repairs or for parts to be available. It all about supply and demand. The demand for services sky rocketed in one day and the suppliers/service providers can not staff for something that may happen once every year are two.
Well, we admitted to and fix our mistake. We also did it with a smile but that's not good enough. When we screw up, we fix it. We will never be perfect and when we are extremely busy, we make more mistakes, but we always do what's right by our customers and most appreciate it.