Helfman Collision Center

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,181 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
95% Would Recommend
Latest Review 5 days ago

Reviews


DD
Dwight D.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2019 Category: Collision
Dwight said this business took longer than they were supposed to with his vehicle. They were over the promise date by 2 and a half weeks. They messed up on the repair and they tried to charge the insurance company for the mess up. They eventually took responsibility for it, but it cost him more money on his rental. He chose a larger vehicle and had to pay an extra $7 for it per day and in the end had to pay an extra $100 for his rental because they did not repair the vehicle in the promise time. The insurance company updated him not this business. They were not forth coming. He will not go back to this business anymore.
Greg L. from Helfman Collision Center responded on 01/15/2020

People should not trust the insurance company that owes them money. The insurance adjusters’ job is to adjust the claim and they typically adjust down from what is really needed for a complete and proper repair. The only thing we did wrong was attempt to repair a panel that needed replacement. Our staff should have refused the repair attempt because it was a waste of time. In the end, the insurance company denied the proper repair of his vehicle and blame us for an improper repair attempt. It took the insurance carrier over 2 weeks to deny the replacement request. Since making the repair attempt was a mistake on our part, we replaced the panel at our expense. It is unfortunate that our customer doesn’t appreciate this but, in the end, we did the right thing.


VW
Victor W.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2019 Category: Collision
Victor said the repairs took a little longer than was expected, but he was out of town and when he came back his vehicle was ready, so that was okay. Everything did not get fixed all the way. He was very satisfied with Chris and said Chris did more than what he needed to do. He would recommend this business when not dealing with an insurance business. He actually did not choose this business it was towed here by mistake. It was suppose to be towed to Sugarland.

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Brice B.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2019 Category: Collision
Brice said he would not recommend the business for repair because the staff did not keep him updated with the progress. He had to call them. The repair was 3 days later than promised. The insurance company did all the estimates. He did not think the communication was very good overall.

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Denise H.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2019 Category: Collision
Denise said the repair took way longer than what she was told. She was told it would take 3 days and it took 15 days. Ira kept telling her he had to keep going back to the insurance, that due to supplements, he ran into problems. Ira did not keep her updated and she had a hard time getting a hold of him. She called and left several messages and would try other personnel and they would always refer her back to Ira, who never called her back. She was not happy with the estimate because he estimated for 3 days and went beyond that. The treatment was nice in person but there was a lack of communication from a distance. She contacted Chuck, the manager but again he just referred her back to Ira. She had to contact her insurance and oddly enough, she got put on a 3 way call with Ira and he immediately picked up the phone. She goes to the service department all the time but the repair area is going to have to earn her trust

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Steven B.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2019 Category: Collision
Steven said the main issue was that it took almost 7 weeks to get his vehicle back. He added he is not sure if it was the fault of the business or his insurance for the long time frame. He was never given an promised time for when the repairs should have been finished by. He had to call, himself, multiple times in order to get more information about where his vehicle was in the repair process. While he is willing to go back to the business for future repairs himself, they have not yet done a well enough job for him to recommend them to anyone else.

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Don D.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2019 Category: Collision
Don said he was not totally satisfied due to the location. He has not inspected the quality yet. The repair took a week longer due to the parts.

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Christina B.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2019 Category: Collision
Christina said everybody treated her lovely. The problem was that on two separate occasions, she was notified that her vehicle was ready, and when she arrived, she noticed scratches or dings to be addressed. The repair facility had informed the insurance that her vehicle was ready and she essentially was charged an extra day rental fee. She now is working to get the fee covered.
Greg L. from Helfman Collision Center responded on 02/20/2019

Christina is correct. We made a mistake and have since corrected the issue. We also covered her additional rental expense due to our error. Thanks for your business!!!


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Michel L.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/27/2018 Category: Collision
Michel said every time he goes in, he's charged too much because this facility charges more than the insurance is willing to pay. He also said his vehicle was a week late due to parts.
Greg L. from Helfman Collision Center responded on 02/20/2019

Michel knows there is a problem getting his insurance company, Progressive to pay for his complete repair, yet he hasn't changed insurers. He is happy with our repair, so much that he agrees to pay what Progressive will not cover. He should look for a new insurance carrier. We are thankful for his business.


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Kirby M.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2018 Category: Collision
Kirby said the quality of the repair was great, but the time over the promised date was 10 days. When she spoke with the staff and told them she was paying for the rental vehicle her self, then they were quicker at getting the repair completed. She was not kept informed well, or communicated with well. He did not elaborate as to the cause of the delay.

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Benoit C.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2018 Category: Collision
Benoit said the wait was a little bit longer than he expected. He dropped off his vehicle on Thursday and he didn't get it back until
Greg L. from Helfman Collision Center responded on 12/20/2018

Unfortunately Benoit is correct. We took longer than we should have but the repairs turned out great and he would recommend us to his friends and family.


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Kenneth P.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2018 Category: Collision
Kenneth said it took three or four times to get the correct tailgate for the repair. A time was not promised, however, it took longer than anticipated.
Greg L. from Helfman Collision Center responded on 12/20/2018

Kenneth is correct but the issues were with the parts supplier not our shop. This is no accuse but it is the truth. 


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Cynthia T.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2018 Category: Collision
Cynthia said the customer service was not what she expected. She said they did not keep her updated the way she would like to have been.
Greg L. from Helfman Collision Center responded on 12/14/2018

Unfortunately, she is correct. We left messages for her but in todays world, leaving messages doesn't count. We must try harder to speak with our customers


MC
Mohammad C.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2018 Category: Collision
Mohammad said he was satisfied with the repairs because everything was not completed. He was not satisfied with the body work because the bumper on his vehicle is still scratched. He was not promised a time for his vehicle to be done, but he stated he thought a month was too long. The employees did say they had to wait on parts. He had to call in for updates. He was not satisfied with the mechanics communication because they never returned his phone calls. He chose this business because they work on Maserati's.
Greg L. from Helfman Collision Center responded on 12/04/2018

He was told how long the repair would take due to parts coming from Italy. As for the scratches, this was not something he wanted repaired while we had the vehicle. Fortunately, he was was pleased enough with our final product to recommend us to others.


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L D.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2018 Category: Collision
L said what was supposed to be a simple tailgate fix took until Thursday morning. This business was a day and a half late and they gave him no reason. They did not update him. He called on Tuesday and on Wednesday, he was not called back so he showed up on Thursday.
Greg L. from Helfman Collision Center responded on 12/04/2018

It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.


DC
David C.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2018 Category: Collision
David said he had a horrible experience, and it still is . The vehicle was there for a month and it still is not completed. They took nuts from the back door to fix the front. The paint is already peeling. The staff member who is his contact won't call him back. David has to call him. He is not satisfied with the communication, the treatment , and he would not recommend the business for repair to others.