ReScore Reviews™ (1)
Christina is correct. We made a mistake and have since corrected the issue. We also covered her additional rental expense due to our error. Thanks for your business!!!
Michel knows there is a problem getting his insurance company, Progressive to pay for his complete repair, yet he hasn't changed insurers. He is happy with our repair, so much that he agrees to pay what Progressive will not cover. He should look for a new insurance carrier. We are thankful for his business.
Unfortunately Benoit is correct. We took longer than we should have but the repairs turned out great and he would recommend us to his friends and family.
Kenneth is correct but the issues were with the parts supplier not our shop. This is no accuse but it is the truth.
Unfortunately, she is correct. We left messages for her but in todays world, leaving messages doesn't count. We must try harder to speak with our customers
He was told how long the repair would take due to parts coming from Italy. As for the scratches, this was not something he wanted repaired while we had the vehicle. Fortunately, he was was pleased enough with our final product to recommend us to others.
It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.
Infortunately Ms. Liz is correct. When an insurance company is the payer and they will not promptly or properly document their payment, the vehicle must remain here until payment is confirmed. Ms. Liz shouldn't have to pay the bill owed by the insurer and the shop shouldn't be expected to release the vehicle without payment. This was 5 day repair that took 22 days due to delays caused by Progressive insurance. Althouth we did everything possible to expedite the process, we can't make an outside 3rd party follow through with their obligation.
This was a $12,000 repair. This amount of damage takes a while to repair properly. We provided at accurrate original estimate and time frame, however it took Geico insurance 3 tries and a couple of weeks to completely approve our estimate. Although this was a lengthy repair, she is happy with the work and would recommend us to others.
Seirra's insurer, Elephant Insurance insisted on Parts from a junk yard to repair her 2016 Challanger with only 12,000. I wonder who they are looking out for? They even tried steering her to another facility that they had an agreement with to repair the vehicle their way. Sierra held her ground, left the vehicle with us and with our help received all OEM parts and got all of the damage fix properly. Too many times the insurance companies don't tell our customers the entire truth about the repair process they want to pay for, including the parts they want to use. As a professional repair shop, we work for our customers and explain every aspect of the repairs that have been approved. Many insurance companies get updet with us because we tell our customers the truth and this cost the insurer more many. Although Sierra was upset about the amount of time it took to repair her vehicle, she is happy with the repair quality and will recommend us to others. We appreciate her and other customers like her. Thanks for the business.
We appreciate Brian's business. However the vehicle was not here for 5 months but is was here for a long time. This was due to the insurance company liable for his damages not agreeing to a complete and proper repair. Once Brian agreed to cover the repair and seek reimbursement from the carrier, the repairs went really fast. Too many times repairs are delayed because of approvals from the involved insurance companies and the owner unwillingness to accept financial responsibility for an accident they did not cause. Customers must understand that the body shop is simply a service provider and can't proceed with the work until someone has agreed to pay to the damages. It's really too bad the shops get blamed for lengthly repairs, when they are just trying to protect the vehicle owner from an unexpected bill once the work is completed. As you can see, Brian loved our staff and the repair quality. Hopefully he will come to appreciate why the repairs took so long and understand that we had his best interest in mind throughout the entire process.
Unfortunately, her repairs were delayed do to parts coming in wrong. However this was a supplier issue not a body shop issue. We should have kept her better informed about what was going on with her vehicle. This is very uncommon for us but sometimes we do make mistakes.
There isn't much we could do to make him say he was happy. He is never satisfied with our work, but he continues returning to our business for service. Maybe he just isn't someone we can please.
Some of the damages were not covered by the insurance coompany and they provided the estimate. This is why she wasn't completely happy but would recommend us to others.
I think Miles is a little confused on the time frame for the repairs. He says the vehicles was 3 weeks late. However the entire repair only took 3 weeks.