ReScore Reviews™ (1)
People should not trust the insurance company that owes them money. The insurance adjusters’ job is to adjust the claim and they typically adjust down from what is really needed for a complete and proper repair. The only thing we did wrong was attempt to repair a panel that needed replacement. Our staff should have refused the repair attempt because it was a waste of time. In the end, the insurance company denied the proper repair of his vehicle and blame us for an improper repair attempt. It took the insurance carrier over 2 weeks to deny the replacement request. Since making the repair attempt was a mistake on our part, we replaced the panel at our expense. It is unfortunate that our customer doesn’t appreciate this but, in the end, we did the right thing.
Christina is correct. We made a mistake and have since corrected the issue. We also covered her additional rental expense due to our error. Thanks for your business!!!
Michel knows there is a problem getting his insurance company, Progressive to pay for his complete repair, yet he hasn't changed insurers. He is happy with our repair, so much that he agrees to pay what Progressive will not cover. He should look for a new insurance carrier. We are thankful for his business.
Unfortunately Benoit is correct. We took longer than we should have but the repairs turned out great and he would recommend us to his friends and family.
Kenneth is correct but the issues were with the parts supplier not our shop. This is no accuse but it is the truth.
Unfortunately, she is correct. We left messages for her but in todays world, leaving messages doesn't count. We must try harder to speak with our customers
He was told how long the repair would take due to parts coming from Italy. As for the scratches, this was not something he wanted repaired while we had the vehicle. Fortunately, he was was pleased enough with our final product to recommend us to others.
It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.