Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3055 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 3 days ago

Reviews


RN
Rebecca N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Spoke with Clayton. He said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

JC
Jeane C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Jeane said she had no problems. The repair the business provided was excellent and she was happy.
This review was collected via phone interview by Customer Research Inc.

JK
Jerry K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Jerry said the staff kept him well informed and finished the repairs on time, even though they found additional damage when they took the bumper off. He was impressed with how thorough they were and stated Laura was very professional, competent, friendly, helpful, and took care of all his needs.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Collision
Tim said the business did everything he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

G
Candice G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Collision
Candice said Alec is the best person to work with. He was excellent to work with, efficient, professional and followed up. The repair looked flawless and was ready ahead of the promised time. A family member referred her to Alec.
This review was collected via phone interview by Customer Research Inc.

TB
Taylor B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Collision
Taylor said Chris and Gloria were very informative. He said the business did a very good job with the repair work and they also kept him updated.
This review was collected via phone interview by Customer Research Inc.

JC
Jaime C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Jaime said he chose this business because he has always liked their work.
This review was collected via phone interview by Customer Research Inc.

JA
Joseph A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Joseph said he was going to give Ms. Lori a call. When the vehicle was picked up, it had some wiring issues. The inside lights don't come on. Also, the handle above the door on the driver's side was off. The work done on the outside of the vehicle was amazing.
This review was collected via phone interview by Customer Research Inc.

MG
Mariah G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Mariah said Ira kept her informed very well.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Spoke with Sophie. She said the business did very good. At first she was not happy with the repair, but she took it back and they were able to fix the issue immediately.
This review was collected via phone interview by Customer Research Inc.

JB
Jeri B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Jeri said Alex was phenomenal. This was a good experience.
This review was collected via phone interview by Customer Research Inc.

KG
Kristina G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Kristina said the business always does a great job and they keep her posted during the repair process. She appreciated them.
This review was collected via phone interview by Customer Research Inc.

BL
Brittany L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Brittany said Ira was friendly. She did not have any communication with anyone at the facility.
This review was collected via phone interview by Customer Research Inc.

KW
Kerry W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Kerry said Laura C and the staff were amazing, and provided great customer service. The vehicle was 10 days later than expected due to parts delays.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Michael said the business provided an outstanding job on the repair. They never gave him a promised date, but they took longer than expected. Ira did a great job. He did not have communication with anyone at the facility.
This review was collected via phone interview by Customer Research Inc.

KS
Kerry S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Kerry said he's very satisfied. They did a good job. The vehicle looks like it did before the accident. The work was done quickly. Also, the repair process was held up 2 days by the insurance. Once they got everything passed by the insurance, they finished as promised. He chose not to evaluate his satisfaction with the communication, but stated he only spoke with one person.
This review was collected via phone interview by Customer Research Inc.

AL
Alicia L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Alicia said the business provided excellent work, and customer service. She would not go anywhere else.
This review was collected via phone interview by Customer Research Inc.

MR
Manuel R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Collision
Manuel said the repair job was good.
This review was collected via phone interview by Customer Research Inc.

AA
Amitra A.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Great service!!
Collision Service was great. Alec Rosenbaum the collision consultant was very personal and caring. Easy transition from my car to Rental car on property. Very fast service. Thank you Alec for making my experience memorable. I highly recommend Hellman on Silber.

CW
Cliff W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Collision
Cliff said that everything went as expected. He stated he was mostly satisfied with the estimate, but there was additional damage found that was not included in the estimate.
This review was collected via phone interview by Customer Research Inc.