Helfman Collision Center

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,449 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
95% Would Recommend
Latest Review 17 days ago

Reviews


RG
Rogelio G.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/31/2020 Category: Collision
Rogelio said there was a misunderstanding and the repair took a lot longer and he was not happy with the results. The repair was not completely finished and the door does not lock properly and water gets in when it rains. At times the door does not want to open. The promised time was a week but it took 3 or 4 weeks. There were issues between the facility and the insurance. He does not feel they were diligent with his time, he wasn't kept informed and will not go back.

AT
Audrey T.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Collision
Audrey said they have taken a lot of vehicles to the business. They have a good reputation plus the people are very nice.

DL
Domingo L.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Collision
Domingo said the customer service was fantastic and they met all of his needs. He also said he had no complaints.

WR
Wendell R.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Collision
Wendell said they did a good job with the work they performed on his vehicle.

MD
Maria D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Collision
Maria said she had no problems. They took care of her. They called her to let her know how her vehicle was doing. They were very professional, quick and any questions she had were answered. It was a hassle free experience.

SH
Sra H.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2020 Category: Collision
Sra said they didn't have the greatest communication or customer service, they tried to put parts and pieces on his vehicle that were non factory parts, they used double stick tape on panels to secure them and such, which he was not happy with. He saw the work that was done and took it back, taking it to another place before the work was completed.

LB
Linda B.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020 Category: Collision
Linda said her experience was excellent. She couldn't have asked for better customer service. If she ever needs another repair, she will definitely go back.

MJ
Matthew J.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020 Category: Collision
Matthew said they did great work. He said they were great at keeping him updated , they did a great job on the bodywork and gave him realistic expectations.

HL
Homero L.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020 Category: Collision
Homero said that Ira does great work for him.

SH
Sean H.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020 Category: Collision
Sean said the staff were quick and helpful.

JK
John K.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020 Category: Collision
John said the doors on the driver side are not closing as smoothly as the passenger side. He would like to bring the vehicle back to be repaired.

YB
Yecenia B.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020 Category: Collision
Yecenia said that she always goes there and she's satisfied with the repair.

JV
Jason V.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Collision
Jason said he was pleased with the business's 2certifications and by the employees' ability to complete the job. The vehicle wasn't ready when promised, due to a part delay.

VF
Veronica F.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Collision
Veronica said the business always kept her updated with the repair work and she also said they had a great staff.

EG
Edgar G.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Collision
Edgar said that from start to finish, the employee he dealt with, Josh was professional. The workmanship is excellent and the timeline was accurate. They did a really good job. They are hands down a topnotch facility.