Reviews
CR
Carlos R.
Texas
Verified Customer
Carlos said the quality of the repairs was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
James B.
Texas
Verified Customer
James said Laura, Ira and Chicken at the business did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
NM
Nancy M.
Texas
Verified Customer
Nancy said everything went great at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
CP
Chris P.
Texas
Verified Customer
Chris said the staff explained step by step what they were going to do to repair his vehicle. His horn wasn't working, but they took fault for it and fixed the issue.
Recommended
This review was collected via phone interview by Customer Research Inc.
BS
Brandon S.
Texas
Verified Customer
Brandon said the communication was good. The employees did not repair the vehicle. He chose this business because it was better equipped than the other business he was looking at.
Recommended
This review was collected via phone interview by Customer Research Inc.
EW
Edward W.
Texas
Verified Customer
Edward said the people were friendly and easy to talk with. Alec was a little slow. He did have to call himself for updates. He chose this business because he's a repeat customer and he's comfortable with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
Jose R.
Texas
Verified Customer
Jose said they kept him updated on the insurance company and his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
PS
Phillip S.
Texas
Verified Customer
Phillip said the staff did a good job, and he has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
WW
Wencie W.
Texas
Verified Customer
Wencie said the staff worked fast and did a good job. The vehicle was ready five days ahead of schedule. She was not at the facility for the estimate.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
Samantha H.
Texas
Verified Customer
Samantha said that everything was great and the experience was great. She chose this facility because of its location and her insurance company. The business has a representative from her insurance company and that is helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Shari B.
Texas
Verified Customer
Shari said Vern and Chuck were great. She only had to have minimal involvement with the repair . The vehicle looked great. She was mostly satisfied, however, she will return to the facility due to a whistling sound coming from the front door window .The insurance took awhile. Once done, the repair moved along.
Recommended
This review was collected via phone interview by Customer Research Inc.
TR
Tristian R.
Texas
Verified Customer
Tristian said he liked the overall performance of this facility and the way they handled things. He is highly satisfied with their customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
WB
William B.
Texas
Verified Customer
William said that the facility location was convenient, Ira was very helpful, and the rental car facility being on site was also convenient. He chose this location because it was approved by the other party's insurance company and it is close.
Recommended
This review was collected via phone interview by Customer Research Inc.
OG
Oscar G.
Texas
Verified Customer
Oscar said the estimator at this facility did not know how to estimate properly. The communication was fine, but no details were provided. It took 3 weeks after the promise date to get his vehicle back and when he picked it up there was paint on the window.
This review was collected via phone interview by Customer Research Inc.
BF
Breanna F.
Texas
Verified Customer
Breanna said her overall experience was good. Her vehicle took 2 weeks longer because of the miscommunication with the insurance facility. She had to call in for updates. She was not satisfied with the mechanics. Her vehicle does look great.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
David H.
Texas
Verified Customer
David said the employees did well and he liked the work even though the employees got behind sometimes. The vehicle was delayed by a couple days because the employees had other vehicles to fix as well.
Recommended
This review was collected via phone interview by Customer Research Inc.
GB
Giulia B.
Texas
Verified Customer
Guilia said this facility repaired her vehicle, but as she was driving it overheated. She brought it back in and they corrected it right away. They had forgotten to add the radiator coolant. It was a 3 day delay and she had to have it towed back in. Lauren was phenomenal though and handled everything immediately. She was really great overall.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
James S.
Texas
Verified Customer
Spoke with James Wife. She said there was too much back and forth with what repair's would be done between this business and the insurance facility.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
Jose B.
Texas
Verified Customer
Jose said he has to go back to the business because they forgot to screw in his fender properly.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Janet H.
Texas
Verified Customer
Janet said the business was good. She was never given a specific time the vehicle would be ready by. The work was great. She had to pay out of pocket because she felt the employee didn't try hard enough to get the insurance to cover it all.
Recommended
This review was collected via phone interview by Customer Research Inc.