ReScore Reviews™ (1)
He was upset because the free loaner car we offered him wasn't a nice enough replacement for his vehicle and he refused it. After that, there was no pleasing him, regardless of how hard we tried. Unfortunately, we cannot make every customer happy.
Well, all I can say is our history of excellent customer service speaks for itself and not every customer is right.
He was warned about the out of pocket cost before leaving his vehicle with us. His insurance company is notorious for not paying for a complete and proper repair as required by the OEM repair manual. We advised him to seek service elsewhere if he did not want to cover the additional expense. He insisted that he would make the carrier pay and in the end is upset with us because they did not. We cannot provide free services just because an insurance carrier does not want to pay for it. There are many untrained, shady repair shops that do not follow OEM procedures and will perform poor repairs that an insurance company will gladly pay for. This customer could have chosen one of those shops to save some money.
It is Unfortunate there was substantially more damage than we predicted when he dropped off for repairs. However, he and the insurance provider were notified of this within days of it being discovered. We presented our findings to Geico immediately and it took them 2 weeks to approve the work. So, although he is correct on the time frame, it takes a while to repair $10,000 in collision damages. As for the issues Mr. Wong is experiencing, the vehicle was operating properly during the long test drive we performed before he picked up the Jeep and we have reached out to him to resolve these problems
It is Unfortunate there was substantially more damage than we predicted when he dropped off for repairs. However, he and the insurance provider were notified of this within days of it being discovered. We presented our findings to Geico immediately and it took them 2 weeks to approve the work. So, although he is correct on the time frame, it takes a while to repair $10,000 in collision damages. As for the issues Michael is experiencing, the vehicle was operating properly during the long test drive we performed before he picked up the Jeep and we have reached out to him to resolve these problems
All I can say is, these statements are less than truethful. This was a $14,000 repair that took 4 weeks to complete correctly and he expected it should have only taken one week. Unfortunately this type off heavy collision damage can take quit some time to repair properly. There are many chop shops that could have completed the repairs faster and cheaper but we are not one of those shops. We do it right or we don't do it.
It is unfortunate that Henry feels this way. We did a good job in our body shop as his comments reflect. His issue was with a back ordered part from another department that has now been resolved. We hope he now feels differently about our dealership.
We called Patrick after recieving this survey because we were shocked he felt this way about us. Our repairs could not have turned out any better and we was extremely happy with our service and quality when he picked up his RAM 1500. Unfortunately, Patrick thought the survey was about the insurance company, Progressive and it's representative. Patrick is very unhappy with how Progressive Insurance handle his claim. The good news is, Patrick is very happy with us and will recommend us to others.
I spoke with this customer and there was nothing we could do to please him short of turning back time and not allowing his vehicle to be broken in to.
Unfortunately her vehicle was impacted and not consider a defect by the manufacturer. This out of our control - She had to pay for the repairs and wasn't happy about that.
James isn't completely wrong in his accessment of the repair process. However, he is misleading you to beleive his issues were the shop's fault. The truth of the matter is, the $2500 estimate was provided by Allstate Insurance. Our initial estimate was almost $7000 but it Allstate took 3 tries and 2 weeks to agree to all of the damages. The fit and function issues were a result of NON-OEM parts that Allstate insisting on using and the owner approved against our advice. He claims the vehicle wasn't ready when he arrived to pick it up, well that's because he showed up before he was told the vehicle was ready.As for the negative comments about the staff, PLEASE READ THE HUNDREDS OF OTHER REVEIWS AND DECIDE FOR YOURSELF IF THESE ARE TRUE. We appreciate all of our customers and take pride in our work but sometimes we can't make people happy.
Jason is correct about the time frame - however we reached out to to him and the insurance company several times without positive results. We cannot proceed with repairs until the work is approved and the parts arrive. We did our best with what we were working with