Rick S. ReScore Review on 04/14/2016
ReScore
Original
Recommended? Yes
Verified
Rick said they did nothing to resolve his issue. He arrived there between 8:00 and 8:30 am and waited there until closing which was about 6:00 pm. They had changed two of the fuel injectors and the third one went out and they had to order it from downtown. He could not understand why they did not go and pick it up instead of having it delivered. While he was waiting there, the seats were hard and uncomfortable to sit on.
Vehicle:
Cadillac STS
Category:
Service
Service Date:
03/25/2016
Review Created:
03/29/2016
This review was collected via phone interview by Customer Research Inc.
Original Review
on 03/29/2016
Rick said the business had okay service because he had to wait until 6:00 p.m for his vehicle when they said it would be done at 2:30 p.m so that frustrated him. He said that they had to do 3 fuel injections. He then said that no one was rude at the business, but he would like to note to them that their seats are really hard especially if someone has to sit on them all day.
Vehicle:
Cadillac STS
Category:
Service
Service Date:
03/25/2016
Review Created:
03/29/2016
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 04/11/2016
Sorry for the time delay they had to round up your parts from all around the city and unfourtunately they only have scheduled runs so we are at the mercy of the parts department drivers.
Brandy ReyesManager
904-779-5777
Major G. ReScore Review on 01/28/2015
ReScore
Original
Verified
The Major said the business called him up and said they were mad about his review. He spoke to 3 other mechanics who all told him he was charged 3 times what he should have been to replace an injector.
Vehicle:
Chevrolet Corvette
Category:
Service
Service Date:
12/30/2014
Review Created:
01/19/2015
This review was collected via phone interview by Customer Research Inc.
Original Review
on 01/19/2015
Recommended
Major said he is very disturbed about the bill. He has talked to seven mechanics and they told him that he was overcharged. He paid over $900 for an injector. It took an hour or two to fix the problem and the person he talked to recommended him to tow his vehicle there. He said he feels totally ripped off and he is upset with this business. He would not recommend them to others because of the reasons mentioned.
Vehicle:
Chevrolet Corvette
Category:
Service
Service Date:
12/30/2014
Review Created:
01/19/2015
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger at BLC Automotive Repair responded on 01/26/2015
We are very sorry to hear that you feel this way. But we ask that you and those reading please keep in mind that this vehicle came to our shop from another shop after being at multiple shops with out anyone being able to diagnose or fix the problem. We were able to not only diagnose the problem but we were also able to repair the problem. It is easy to call and shop around for pricing once the diagnostic is complete and if you were to just compare our price for the repair with other shops you would see we gave you an excellent and fair price. There is no way you can call around to compare the price of diagnostic testing when there are mulitple checks and verifications that need to be done especially on a vehicle that comes to us from other shops it would be like compariing apples to oranges. This was not your simple check engine light computer diagnostics. It involved multiple tests and checks. Also please remember that we did keep you informed during the entire diagnostic and repair process to which you authorized the work that was completed and you seemed happy with the repairs at time of serivce. i know its frustrating when thinking of the lost time and money spent at the other shops you dealt with but we ask that you reconsider your opinion of us...the shop that was able to diagnose and repair your vehicle to get you back on the road and give us another shot in the future. We waranty and stand behind our work and value our customers.
Brandy ReyesManger
904-779-5777
Arnold W. on 09/18/2017
"Service of 1999 Chev Tahoe"
Everyone makes you feel very important. Their concern for the costomer is shows that they appreciate your business with them.
Vehicle:
Chevrolet Tahoe
Service Date:
09/01/2017
Review Created:
09/18/2017 08:08 PM
Holly H. on 09/03/2017
Verified
"Knowledgeable and Trustworthy"
BLC repaired my older model vehicle at a very reasonable price and I am very happy with the results!
Service Date:
08/22/2017
Review Created:
09/03/2017 09:39 AM
Felicia C. on 08/23/2017
Felicia said when she picked up her vehicle, it looked as if someone had been through her papers.
Vehicle:
Cadillac SRX
Category:
Service
Service Date:
08/18/2017
Review Created:
08/23/2017
This review was collected via phone interview by Customer Research Inc.
JEFF W. on 08/19/2017
"AC Repair"
BLC was efficient and reasonable in pricing. I bought a car to restore, but the AC did not blow cold at all. I had no idea if it would be a large expense or a small one. BLC found it was just a couple of normal parts that needed to be replaced, along with a recharge of the system. Now, the AC can freeze me out of the car. Very happy with the service.
Vehicle:
Dodge Stratus
Service Date:
08/18/2017
Review Created:
08/19/2017 05:45 AM
Brandy R., Manager at BLC Automotive Repair responded on 08/21/2017
We appreciate you and your familys continued business. Thank you for the review.
Brandy ReyesManager
904-779-5777
Adam H. on 08/18/2017
Adam said the staff are nice and easy to deal with. This business has a nice staff. His vehicle works really well and he has recommended this business.
Vehicle:
Ford Expedition
Category:
Service
Service Date:
08/14/2017
Review Created:
08/18/2017
This review was collected via phone interview by Customer Research Inc.
RANDALL W. on 08/17/2017
"R Walker"
Good fast service.
Vehicle:
Mercury Grand Marquis
Service Date:
08/16/2017
Review Created:
08/17/2017 05:42 AM
Brandy R., Manager at BLC Automotive Repair responded on 08/21/2017
Getting our customers back on the road quick and safe is our top goal.
Brandy ReyesManager
904-779-5777
Mike on 08/17/2017
Spoke with Tom. He said the staff does good work. He always takes his vehicle to the business.
Vehicle:
GMC Savana Passenger
Category:
Service
Service Date:
08/15/2017
Review Created:
08/17/2017
This review was collected via phone interview by Customer Research Inc.
Darrell B. on 08/15/2017
Darrell said the owner of this business took the time to come out and talk to him. He didn't just give him a price quote.
Vehicle:
GMC Sierra 3500
Category:
Service
Service Date:
08/10/2017
Review Created:
08/15/2017
This review was collected via phone interview by Customer Research Inc.
Michael H. on 08/15/2017
Michael said this business is an all around place to bring his vehicle.
Vehicle:
Chevrolet Impala
Category:
Service
Service Date:
08/10/2017
Review Created:
08/15/2017
This review was collected via phone interview by Customer Research Inc.
Sarah W. on 08/08/2017
Sarah said they were really helpful, nice and friendly.
Vehicle:
Ford F-150
Category:
Service
Service Date:
08/07/2017
Review Created:
08/08/2017
This review was collected via phone interview by Customer Research Inc.
Matt T. on 07/31/2017
Matt said this business was thorough but they kept his vehicle longer than he had expected.
Vehicle:
Toyota RAV4
Category:
Service
Service Date:
07/28/2017
Review Created:
07/31/2017
This review was collected via phone interview by Customer Research Inc.
RANDALL W. on 07/28/2017
"R. Walker"
Good fast service.
Vehicle:
Chevrolet Impala
Service Date:
07/27/2017
Review Created:
07/28/2017 05:47 AM
Emil P. on 07/25/2017
Emil said this business has never disappointed him.
Vehicle:
Pontiac Torrent
Category:
Service
Service Date:
06/28/2017
Review Created:
07/25/2017
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 07/26/2017
We hope we never do.
Brandy ReyesManager
904-779-5777
ERICCA H. on 07/23/2017
"1st Time, Will Return"
Checked out other Google reviews and decided to give BLC a try. Brought husband's car in for a balance and rotation and alignment. Come to find out both front wheel bearings needed to be done which was causing the horrid shaking/knocking sound as speed increased. They basically gave me an overall inspection (per my request) and very clearly discussed what they found before doing any work including the prices. Hubs made the choice to only get the most urgent thing taken care of by someone else (price just marginally less). However, I was very happy with the service I received and will definitely take my car back for work that's needed. I'm giving 4 star because we didn't actually have any work completed.
Vehicle:
Toyota Corolla
Service Date:
07/13/2017
Review Created:
07/23/2017 05:20 PM
Kenny A. on 07/21/2017
Kenny said this business was quick, and they worked with him.
Vehicle:
Lincoln Town Car
Category:
Service
Service Date:
07/07/2017
Review Created:
07/21/2017
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 07/26/2017
We always try to work with each of our customers to help keep their vehicles on the road and running right.
Brandy ReyesManager
904-779-5777
DIANE G. on 07/14/2017
"You can really trust them. They want tell you need something that you don't. And they work with you and they still honor the military."
I use to only take my cars to the deal ship for all my car needs. But they they where always finding some thing and over priced.
Vehicle:
Nissan Maxima
Service Date:
07/12/2017
Review Created:
07/14/2017 06:02 AM
Brandy R., Manager at BLC Automotive Repair responded on 07/26/2017
We offer the same service and warranty as most dealers and a price thats affordable. We appreciate our military and their families for their service and we do try to show that appreciation by offering miliatry discounts on repairs.
Brandy ReyesManager
904-779-5777
Andy A. on 07/14/2017
Andy said this business did a good job. Jeff is dynamite and he's a good mechanic. The rest of the staff was friendly.
Vehicle:
Cadillac DeVille
Category:
Service
Service Date:
07/13/2017
Review Created:
07/14/2017
This review was collected via phone interview by Customer Research Inc.
TIMOTHY R. on 07/13/2017
" Satisfying experience with service "
My experience with the staff members of BLC automotive was a pleasant one in the work on my vehicle was done on time which is very important to me The second thing is after my paperwork prepared and I was finishing the paperwork the receptionist gave me a report from the mechanic stating engine light airbags and ABS sensor Was on I understand informing the client that these things exist but somethings are obvious I know it cost to diagnose a vehicle but after spending Close to $600 to have some repairs done I I feel that I've should've gotten not just to report at this stuff is malfunctioning but a solution and a price to resolve it that to me develop trust and A sense of it's not about the money all the time
Vehicle:
Chevrolet Chevy Express
Service Date:
07/11/2017
Review Created:
07/13/2017 11:12 AM
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