Reviews
RW
ROSA W.
Jacksonville, FL
Plymouth Voyager
Verified
ReScore Review™
Car Repair
My car is just falling apart it has over 200 thousand miles on her, they are wonderful and friendly.
explain everything to you Thank you Sorry about the review
explain everything to you Thank you Sorry about the review
Recommended
Original Review
Work on the Car
The work performed seemed alright at first, The One thing I wondered about was that the mechanics get paid more than the parts cost. the Hourly wages for the mechanics crazy. The work performed on the car was seemed good/ but later my car still had the same problem with leaking fluid only now it was also leaking brake fluid. ok replaced the radiator in the car also had BLC do the repair cost me alot again more for the mechanic than the car ok the part by the radiator was bent by the mechanic and my line that goes to the transmission was broken. the don't show you the parts and i think that there is a little something wrong with this. being a mechanic myself. sounds like you are taking this to a level of making a bonus on each car should be a million air by now. no more BLC for me.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018
We hope that after the owner reached out and explained the sistuation that you will give an another chance in the future and be kind enough to rescour our review. We did everything we could to help your situation based on the current circumstances. Please let us know if there is anything else we can help with.
Brandy ReyesManager
904-779-5777
RS
Rick S.
Florida
Cadillac STS
Verified
ReScore Review™
Rick said they did nothing to resolve his issue. He arrived there between 8:00 and 8:30 am and waited there until closing which was about 6:00 pm. They had changed two of the fuel injectors and the third one went out and they had to order it from downtown. He could not understand why they did not go and pick it up instead of having it delivered. While he was waiting there, the seats were hard and uncomfortable to sit on.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Rick said the business had okay service because he had to wait until 6:00 p.m for his vehicle when they said it would be done at 2:30 p.m so that frustrated him. He said that they had to do 3 fuel injections. He then said that no one was rude at the business, but he would like to note to them that their seats are really hard especially if someone has to sit on them all day.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 04/11/2016
Sorry for the time delay they had to round up your parts from all around the city and unfourtunately they only have scheduled runs so we are at the mercy of the parts department drivers.
Brandy ReyesManager
904-779-5777
MG
Major G.
Florida
Chevrolet Corvette
Verified
ReScore Review™
The Major said the business called him up and said they were mad about his review. He spoke to 3 other mechanics who all told him he was charged 3 times what he should have been to replace an injector.
This review was collected via phone interview by Customer Research Inc.
Original Review
Major said he is very disturbed about the bill. He has talked to seven mechanics and they told him that he was overcharged. He paid over $900 for an injector. It took an hour or two to fix the problem and the person he talked to recommended him to tow his vehicle there. He said he feels totally ripped off and he is upset with this business. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 01/26/2015
We are very sorry to hear that you feel this way. But we ask that you and those reading please keep in mind that this vehicle came to our shop from another shop after being at multiple shops with out anyone being able to diagnose or fix the problem. We were able to not only diagnose the problem but we were also able to repair the problem. It is easy to call and shop around for pricing once the diagnostic is complete and if you were to just compare our price for the repair with other shops you would see we gave you an excellent and fair price. There is no way you can call around to compare the price of diagnostic testing when there are mulitple checks and verifications that need to be done especially on a vehicle that comes to us from other shops it would be like compariing apples to oranges. This was not your simple check engine light computer diagnostics. It involved multiple tests and checks. Also please remember that we did keep you informed during the entire diagnostic and repair process to which you authorized the work that was completed and you seemed happy with the repairs at time of serivce. i know its frustrating when thinking of the lost time and money spent at the other shops you dealt with but we ask that you reconsider your opinion of us...the shop that was able to diagnose and repair your vehicle to get you back on the road and give us another shot in the future. We waranty and stand behind our work and value our customers.
Brandy ReyesManger
904-779-5777
LD
Larry D.
Florida
Toyota Camry
Verified
Larry said the people at this business were very nice, found the problem, and they were able to fix it in 45 minutes. He most definitely would recommend this place. The staff treated him fairly, what more can a man ask, and he appreciated it.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Joseph M.
Jacksonville, FL
Mazda Protege
Verified
Joseph said he is real satisfied with this business, they do great work and know what they are talking about.
Recommended
This review was collected via phone interview by Customer Research Inc.
TB
Tobi B.
Florida
Chevrolet Silverado 1500
Verified
Tobi said the staff was super nice, they were very informative and also provided fast service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TS
Tracy S.
Orange Park, FL
Nissan Altima
Verified
Tracy said it was a good experience at this business. The staff was quick, got him in right away, and the pricing was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Eric S.
Florida
Ram Pickup
Verified
Eric said the employees did everything he asked for at a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Joseph M.
Jacksonville, FL
Chrysler 300
Verified
Joseph said they did a good job as far as everything else he needed done, but they broke the little safety piece where the vehicle is shifted from park to other gears.
Recommended
This review was collected via phone interview by Customer Research Inc.
IB
Ivan B.
Jacksonville, FL
BMW 3 Series
Verified
Ivan said the owner of this business Mark, is unconcerned with customer care. His experience was horrible. He is thinking about taking them to small claims court. He has parts missing from his vehicle. He has been calling them since March about it. The other issues were the work that was done made the situation worse and then they said he was responsible for the payment. He purchased a radiator and they installed it. They said he had low engine pressure and they were going to do a blue devil treatment for the vehicle. He had never heard of that treatment but decided to go through with the treatment because he was told there was a 90 percent change it would fix the problem. They called him the next day and told him the treatment failed and cracked his radiator. His radiator was brand new. He was willing to pay for the labor part but stated he felt they should pay for the radiator. Mark had a nasty attitude about the situation. He was also the mechanic that worked on his vehicle. He told him it was his fault the radiator cracked and he asked how if he was not the working on the vehicle or in the area of the vehicle when it cracked. They went back and forth about it. He stated he felt it was not logical for him to pay twice. He decided to take his vehicle to another facility because now he needs a new motor. He took it in for radiator work and now needs a motor. His vehicle was towed away from this facility. There were loose items on his vehicle and he took pictures of everything. His Ford drip pan was not on his vehicle. He called them with a list of complaints. They said they would call him back , but he has been having to call them all the time and nothing is being done to fix the situation. His wife started to record the interaction between her husband and the business owner because the owner was so nasty to them. Linda an employee at this business told a lie in front of the owner saying Ivan knew there was a chance the radiator would crack and that he signed a paper for that, but that never happened.
This review was collected via phone interview by Customer Research Inc.
CH
Celiste H.
Florida
Ford Taurus
Verified
Celeste said the business' employees were very considerate, very fast and efficient. They told her what the problem was, and they were able to handle it. She plans on bringing the vehicle back very soon.
Recommended
This review was collected via phone interview by Customer Research Inc.
SE
Sal E.
Florida
Toyota Prius
Verified
Sal said the staff provided great service.
Recommended
This review was collected via phone interview by Customer Research Inc.
GP
Gregory P.
Florida
Dodge Challenger
Verified
Gregory said the business does a good job. They are quick with getting him in and out. They are responsive.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Jacksonville, FL
Nissan Frontier
Verified
Friendly, Priced right, communicative
Front office staff are friendly and communicate very well, letting you know costs and issues before work begins. Mechanics do a good job and look around for any other issues. They don't just do what you ask them to, they look for any other issues and if you don't want it done, no problem. It's just for your information.
Recommended
DT
DANIEL T.
Ford Excursion
Verified
Great people!
Great service! I have had several vehicles repaired here and the service is always excellent and the process are fair. They have earned a customer for life.
Recommended
JB
Jimmy B.
Jacksonville, FL
Ford Escape
Verified
Jimmy said he was well pleased with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JD
Jack D.
Jacksonville, FL
Ford Pickup
Verified
Jack said he had no problems with his experience, the repair was well done and reasonably priced.
Recommended
This review was collected via phone interview by Customer Research Inc.
JL
Jaime L.
Jacksonville, FL
Toyota Corolla
Verified
Jaime said they have great, fast, upfront service. He also said that when they gave a quote they stuck with that price.
Recommended
This review was collected via phone interview by Customer Research Inc.
CG
Carl G.
Florida
Nissan Altima
Verified
Carl said the employees did a good job, they got the job done and he was good to go. The price was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018
Thank you! We appreciate your business.
Brandy ReyesManager
904-779-5777
NA
Nyle A.
Florida
BMW 745i
Verified
Nyle said the business has great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018
Happy to be of service to you. Thank you for the review.
Brandy ReyesManager
904-779-5777