Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

448 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 2 days ago

Reviews


LJ
Lonnie J.
Jacksonville, FL
Chevrolet Caprice
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Lonnie said everything was fine.
This review was collected via phone interview by Customer Research Inc.

FZ
Frank Z.
Florida
Scion tC
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Spoke to Jason. He said the lady behind the counter at the facility was very nice and the service was quick.
This review was collected via phone interview by Customer Research Inc.

BD
Barry D.
Jacksonville, FL
Mitsubishi Endeavor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Service
Barry said the mechanic looked over his vehicle and told him his engine was fine. He took it to another facility and he did need a engine, so he went and got the invoice and the other facility gave him his money back.
This review was collected via phone interview by Customer Research Inc.

TD
Tijuanna D.
Florida
Cadillac Escalade
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Tijuanna said her problem got fixed.
This review was collected via phone interview by Customer Research Inc.

LG
Lloyd G.
Jacksonville, FL
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Lloyd said he had to take his vehicle to the business two times, due to something being wrong with it. The staff did a good job, and he is satisfied with them.
This review was collected via phone interview by Customer Research Inc.

RL
Ronald L.
Jacksonville, FL
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Ronald said the business is really efficient. On his last visit he was quoted one price and after the service, he was charged a different price.
This review was collected via phone interview by Customer Research Inc.

CM
Chase M.
Jacksonville, FL
Nissan Frontier 2WD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Chase said he was pretty satisfied with the service but it cost more than expected.
This review was collected via phone interview by Customer Research Inc.

MM
Montiyanah M.
Jacksonville, FL
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2017 Category: Service
Montiyanah said she enjoyed the service she got from this business. However, she didn't get any updates on their progress while they were working on the vehicle like she does from other facilities she has been to.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Jacksonville, FL
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Robert said he had a good experience with this business. The service was fast and he would visit them again.
This review was collected via phone interview by Customer Research Inc.

NA
Nick A.
Jacksonville, FL
Toyota Tundra 4WD Truck
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Nick said he would recommend this business for service. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

LR
Lillian R.
Jacksonville, FL
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2017 Category: Service
Lillian said this business was good.
This review was collected via phone interview by Customer Research Inc.

FC
Felicia C.
Florida
Cadillac SRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Felicia said when she picked up her vehicle, it looked as if someone had been through her papers.
This review was collected via phone interview by Customer Research Inc.

MT
Matt T.
Florida
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Matt said this business was thorough but they kept his vehicle longer than he had expected.
This review was collected via phone interview by Customer Research Inc.

EH
ERICCA H.
Jacksonville, FL
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2017
1st Time, Will Return
Checked out other Google reviews and decided to give BLC a try. Brought husband's car in for a balance and rotation and alignment. Come to find out both front wheel bearings needed to be done which was causing the horrid shaking/knocking sound as speed increased. They basically gave me an overall inspection (per my request) and very clearly discussed what they found before doing any work including the prices. Hubs made the choice to only get the most urgent thing taken care of by someone else (price just marginally less). However, I was very happy with the service I received and will definitely take my car back for work that's needed. I'm giving 4 star because we didn't actually have any work completed.

JH
John H.
Jacksonville, FL
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
John said they did not have all of the spark plugs. He was not told in the beginning.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 05/25/2017

We apologize but sometimes part store inventory is not always correct when they go to pull the items. It does not happen often and we aplogize for the delay.

Brandy Reyes
Manager
904-779-5777

JF
Joey F.
Jacksonville, FL
Cadillac CTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2017 Category: Service
Joey said the service was good.
This review was collected via phone interview by Customer Research Inc.

LW
Linda W.
Jacksonville, FL
Isuzu Rodeo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Linda said she is satisfied with the work on her clutch and air conditioner, but she thought the cost was high. She is still waiting for a call back regarding the price.
This review was collected via phone interview by Customer Research Inc.

PB
Pam B.
Jacksonville, FL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017 Category: Service
Pam said this business did a very good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 04/19/2017

Thank you Pam!

Brandy Reyes
Manager
904-779-5777

RR
Rasheda R.
Jacksonville, FL
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Rasheda said the service was good.
This review was collected via phone interview by Customer Research Inc.

GJ
George J.
Jacksonville, FL
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2017 Category: Service
George said there was a little miscommunication, regarding the service work. He said he was a little bit disappointed about some grease left on the door of his vehicle, but he was treated well. He was happy with them. He also said Jeff was helpful, and he appreciates that.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 03/13/2017

We apologize about missing the grease we do try to catch it and do a wipe down prior to delivery. If you want to come by we can definitely clean it up for you.

Brandy Reyes
Manager
904-779-5777

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