BLC Automotive Repair

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904-779-5777
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Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

425 Reviews

5 star
82%
4 star
10%
3 star
3%
2 star
<1%
1 star
3%

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 10 days ago

Reviews

RL
Ronald L.
Jacksonville, FL
Buick Rendezvous
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Ronald said the business is really efficient. On his last visit he was quoted one price and after the service, he was charged a different price.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Chase M.
Jacksonville, FL
Nissan Frontier 2WD
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Chase said he was pretty satisfied with the service but it cost more than expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Montiyanah M.
Jacksonville, FL
Nissan Sentra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2017 Category: Service
Montiyanah said she enjoyed the service she got from this business. However, she didn't get any updates on their progress while they were working on the vehicle like she does from other facilities she has been to.
Recommended
This review was collected via phone interview by Customer Research Inc.
RH
Robert H.
Jacksonville, FL
Chevrolet Impala
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Robert said he had a good experience with this business. The service was fast and he would visit them again.
Recommended
This review was collected via phone interview by Customer Research Inc.
NA
Nick A.
Jacksonville, FL
Toyota Tundra 4WD Truck
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Nick said he would recommend this business for service. Customer chose not to answer all questions.
Recommended
This review was collected via phone interview by Customer Research Inc.
LR
Lillian R.
Jacksonville, FL
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2017 Category: Service
Lillian said this business was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
FC
Felicia C.
Florida
Cadillac SRX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Felicia said when she picked up her vehicle, it looked as if someone had been through her papers.
Recommended
This review was collected via phone interview by Customer Research Inc.
MT
Matt T.
Florida
Toyota RAV4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Matt said this business was thorough but they kept his vehicle longer than he had expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
EH
ERICCA H.
Jacksonville, FL
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2017
1st Time, Will Return
Checked out other Google reviews and decided to give BLC a try. Brought husband's car in for a balance and rotation and alignment. Come to find out both front wheel bearings needed to be done which was causing the horrid shaking/knocking sound as speed increased. They basically gave me an overall inspection (per my request) and very clearly discussed what they found before doing any work including the prices. Hubs made the choice to only get the most urgent thing taken care of by someone else (price just marginally less). However, I was very happy with the service I received and will definitely take my car back for work that's needed. I'm giving 4 star because we didn't actually have any work completed.
Recommended
JH
John H.
Jacksonville, FL
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
John said they did not have all of the spark plugs. He was not told in the beginning.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 05/25/2017

We apologize but sometimes part store inventory is not always correct when they go to pull the items. It does not happen often and we aplogize for the delay.

Brandy Reyes
Manager
904-779-5777
JF
Joey F.
Jacksonville, FL
Cadillac CTS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2017 Category: Service
Joey said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
LW
Linda W.
Jacksonville, FL
Isuzu Rodeo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Linda said she is satisfied with the work on her clutch and air conditioner, but she thought the cost was high. She is still waiting for a call back regarding the price.
Recommended
This review was collected via phone interview by Customer Research Inc.
PB
Pam B.
Jacksonville, FL
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017 Category: Service
Pam said this business did a very good job on her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 04/19/2017

Thank you Pam!

Brandy Reyes
Manager
904-779-5777
RR
Rasheda R.
Jacksonville, FL
Chrysler PT Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Rasheda said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
GJ
George J.
Jacksonville, FL
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2017 Category: Service
George said there was a little miscommunication, regarding the service work. He said he was a little bit disappointed about some grease left on the door of his vehicle, but he was treated well. He was happy with them. He also said Jeff was helpful, and he appreciates that.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 03/13/2017

We apologize about missing the grease we do try to catch it and do a wipe down prior to delivery. If you want to come by we can definitely clean it up for you.

Brandy Reyes
Manager
904-779-5777
DS
Dwight S.
Orange Park, FL
Nissan Pathfinder
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Spoke with Brandon. He said the employees are very helpful and they provide good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
Senetta D.
Jacksonville, FL
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2017 Category: Service
Spoke with Melody. She said the business treated her like she was special. They got back to her in a timely manner. They were helpful and informative.
Recommended
This review was collected via phone interview by Customer Research Inc.
RF
Raymond F.
Jacksonville, FL
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Raymond said he would recommend this business to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
FH
Franklyn H.
Jacksonville, FL
Suzuki Forenza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Franklyn said they did a pretty good job. He bought the vehicle in for things, they did not address the first time he brought it in.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/15/2016

We apologize if we missed something. If you would like to come back in we can address your main concerns.

Brandy Reyes
Manager
904-779-5777
JK
John K.
Florida
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016 Category: Service
John said the business did well, they got the work done and did a good job. They lost the keys for a bit, but that was okay because they found them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/15/2016

We do apologize for that we have a process that limits this from happening but unfourtunately it was not failproof. It helps keep us on our toes. Thanks for your understanding.

Brandy Reyes
Manager
904-779-5777