Felicia C. on 08/23/2017
Felicia said when she picked up her vehicle, it looked as if someone had been through her papers.
Vehicle:
Cadillac SRX
Category:
Service
Service Date:
08/18/2017
Review Created:
08/23/2017
This review was collected via phone interview by Customer Research Inc.
Matt T. on 07/31/2017
Matt said this business was thorough but they kept his vehicle longer than he had expected.
Vehicle:
Toyota RAV4
Category:
Service
Service Date:
07/28/2017
Review Created:
07/31/2017
This review was collected via phone interview by Customer Research Inc.
ERICCA H. on 07/23/2017
"1st Time, Will Return"
Checked out other Google reviews and decided to give BLC a try. Brought husband's car in for a balance and rotation and alignment. Come to find out both front wheel bearings needed to be done which was causing the horrid shaking/knocking sound as speed increased. They basically gave me an overall inspection (per my request) and very clearly discussed what they found before doing any work including the prices. Hubs made the choice to only get the most urgent thing taken care of by someone else (price just marginally less). However, I was very happy with the service I received and will definitely take my car back for work that's needed. I'm giving 4 star because we didn't actually have any work completed.
Vehicle:
Toyota Corolla
Service Date:
07/13/2017
Review Created:
07/23/2017 05:20 PM
John H. on 05/23/2017
John said they did not have all of the spark plugs. He was not told in the beginning.
Vehicle:
Jeep Grand Cherokee
Category:
Service
Service Date:
05/18/2017
Review Created:
05/23/2017
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 05/25/2017
We apologize but sometimes part store inventory is not always correct when they go to pull the items. It does not happen often and we aplogize for the delay.
Brandy ReyesManager
904-779-5777
Joey F. on 05/10/2017
Joey said the service was good.
Vehicle:
Cadillac CTS
Category:
Service
Service Date:
05/04/2017
Review Created:
05/10/2017
This review was collected via phone interview by Customer Research Inc.
Linda W. on 04/18/2017
Linda said she is satisfied with the work on her clutch and air conditioner, but she thought the cost was high. She is still waiting for a call back regarding the price.
Vehicle:
Isuzu Rodeo
Category:
Service
Service Date:
04/14/2017
Review Created:
04/18/2017
This review was collected via phone interview by Customer Research Inc.
Pam B. on 04/15/2017
Pam said this business did a very good job on her vehicle.
Vehicle:
Hyundai Santa Fe
Category:
Service
Service Date:
04/13/2017
Review Created:
04/15/2017
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 04/19/2017
Thank you Pam!
Brandy ReyesManager
904-779-5777
Rasheda R. on 04/08/2017
Rasheda said the service was good.
Vehicle:
Chrysler PT Cruiser
Category:
Service
Service Date:
04/07/2017
Review Created:
04/08/2017
This review was collected via phone interview by Customer Research Inc.
George J. on 03/11/2017
George said there was a little miscommunication, regarding the service work. He said he was a little bit disappointed about some grease left on the door of his vehicle, but he was treated well. He was happy with them. He also said Jeff was helpful, and he appreciates that.
Vehicle:
Dodge Pickup
Category:
Service
Service Date:
03/09/2017
Review Created:
03/11/2017
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 03/13/2017
We apologize about missing the grease we do try to catch it and do a wipe down prior to delivery. If you want to come by we can definitely clean it up for you.
Brandy ReyesManager
904-779-5777
Dwight S. on 02/17/2017
Spoke with Brandon. He said the employees are very helpful and they provide good service.
Vehicle:
Nissan Pathfinder
Category:
Service
Service Date:
02/16/2017
Review Created:
02/17/2017
This review was collected via phone interview by Customer Research Inc.
Senetta D. on 01/21/2017
Spoke with Melody. She said the business treated her like she was special. They got back to her in a timely manner. They were helpful and informative.
Vehicle:
Honda Accord
Category:
Service
Service Date:
01/19/2017
Review Created:
01/21/2017
This review was collected via phone interview by Customer Research Inc.
Raymond F. on 09/07/2016
Raymond said he would recommend this business to others.
Vehicle:
Chevrolet Pickup
Category:
Service
Service Date:
09/01/2016
Review Created:
09/07/2016
This review was collected via phone interview by Customer Research Inc.
Franklyn H. on 08/12/2016
Franklyn said they did a pretty good job. He bought the vehicle in for things, they did not address the first time he brought it in.
Vehicle:
Suzuki Forenza
Category:
Service
Service Date:
08/10/2016
Review Created:
08/12/2016
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 08/15/2016
We apologize if we missed something. If you would like to come back in we can address your main concerns.
Brandy ReyesManager
904-779-5777
John K. on 08/11/2016
John said the business did well, they got the work done and did a good job. They lost the keys for a bit, but that was okay because they found them.
Vehicle:
Honda Accord
Category:
Service
Service Date:
08/10/2016
Review Created:
08/11/2016
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 08/15/2016
We do apologize for that we have a process that limits this from happening but unfourtunately it was not failproof. It helps keep us on our toes. Thanks for your understanding.
Brandy ReyesManager
904-779-5777
EDWARD S. on 07/14/2016
"Electrical short which killed battery over night , they fixed the problem then kept the truck over night to make sure it was fixed. Checking their work I call that unusual it makes this place great"
Work was accomplished and finding a short is not easy, but they also checked their work to ensure it was fixed
Vehicle:
RAM 1500
Service Date:
07/13/2016
Review Created:
07/14/2016 05:18 AM
Brandy R., Manager at BLC Automotive Repair responded on 07/14/2016
We appreciate your view and understanding of us wanting to ensure we took care of your concern. Electrical repairs can be tricky and are intermittent. Thank you for your review.
Brandy ReyesManager
904-779-5777
Trey I. on 05/19/2016
Trey said the work with the business was great and he was also treated well. However, it was a little bit pricey.
Vehicle:
Chevrolet Avalanche
Category:
Service
Service Date:
05/06/2016
Review Created:
05/19/2016
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 05/24/2016
WE ARE ALWAYS KEEPING OUR PRICING COMPETITIVE. SO WE WILL CONTINUE TO REVIEW IT TO KEEP OUR CUSTOMERS COMING BACK.
Brandy ReyesManager
904-779-5777
Vonceda T. on 02/20/2016
Vonceda said they did a good job.
Vehicle:
Dodge Magnum
Category:
Service
Service Date:
02/18/2016
Review Created:
02/20/2016
This review was collected via phone interview by Customer Research Inc.
Anis G. on 02/11/2016
Anis said Mark, the owner, made his visit to this business a good experience. His vehicle is running well now.
Vehicle:
Honda Odyssey
Category:
Service
Service Date:
02/09/2016
Review Created:
02/11/2016
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager at BLC Automotive Repair responded on 02/15/2016
THANKS. I WILL LET MARK KNOW ABOUT YOUR REVIEW.
Brandy ReyesManager
904-779-5777
ED L. on 02/10/2016
"Tools and knowledge"
Its hard to find a mechanic that has the right tools and equipment to work on the
complicated cars of today coupled with the knowledge of each brand to get a
car fixed. BLC has all of this.
complicated cars of today coupled with the knowledge of each brand to get a
car fixed. BLC has all of this.
Vehicle:
Mercedes-Benz SLK350
Service Date:
02/09/2016
Review Created:
02/10/2016 08:03 AM
Brandy R., Manager at BLC Automotive Repair responded on 02/10/2016
Thank you not only for the great review but also for realizing what is sometimes involved in diagnostics and reparis with vehicles these days.
Brandy ReyesManager
904-779-5777
Roger H. on 12/29/2015
Roger said the business has a high level of professionalism.
Vehicle:
Ford Expedition
Category:
Service
Service Date:
12/09/2015
Review Created:
12/29/2015
This review was collected via phone interview by Customer Research Inc.
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