BLC Automotive Repair

I can assure you we do know what we are doing...however going in and fixing another shops issue after they messed up is what the issue is therefore we asked youto return back to that repair facility to have the issues addressed. 

Thank you for your review and your business! 

The vehicle was here so long due to your warranty company. The legnth of time for them to supply part was not anything we had control over. we did our best to keep you informed throughout the process. 

As far as eating and smoking in the car I can not attest to, however we do not condone those types of practices here. Some of our employees do smoke but it is against our policy to smoke in customers cars perhaps its possible it was residue from clothing.  Obviously we did not know about any health concerns prior to servicing your vehilce and we do apologize for the inconvieince. Thank you for bringing it to our attention. 

Thank you. We are here if and when you need us 

Part of our procedure when checking the transmission fluid is to put it on the lift to check for leaks, which is what the mechanic was referriing to. If you are low then it is very possible a leak could contribute to that. We do not just assume and add we prefer to follow steps to check and repair based on what is needed. It does not matter who or what the charges are we provide the same service for all customers. 

Thank you! We know knowing cars is not everyones forte so we try to help explain and make the process as easy as possible. We appreciate your review.