BLC Automotive Repair

I can assure you we do know what we are doing...however going in and fixing another shops issue after they messed up is what the issue is therefore we asked youto return back to that repair facility to have the issues addressed. 

The vehicle was here so long due to your warranty company. The legnth of time for them to supply part was not anything we had control over. we did our best to keep you informed throughout the process. 

As far as eating and smoking in the car I can not attest to, however we do not condone those types of practices here. Some of our employees do smoke but it is against our policy to smoke in customers cars perhaps its possible it was residue from clothing.  Obviously we did not know about any health concerns prior to servicing your vehilce and we do apologize for the inconvieince. Thank you for bringing it to our attention. 

Part of our procedure when checking the transmission fluid is to put it on the lift to check for leaks, which is what the mechanic was referriing to. If you are low then it is very possible a leak could contribute to that. We do not just assume and add we prefer to follow steps to check and repair based on what is needed. It does not matter who or what the charges are we provide the same service for all customers. 

I understand your frustration but please know that we are more than capable of repairing your vheilce and our techs are well versed in these types of repairs.However Sometimes when dealing with electronics it is not always a cut and dry process.  For this very reason we asked you multiple times to drop off the vehicle and leave it with us becuase we knew how long it would take. For your own personal reasons you decided to wait with it each time. We did our very best to accomadate your situation in the time alloted. I apologize that you do not feel we did not provide you with great service. please reach out to me if there is anything else i can do for you. I tried to contact you but could not get through. 

We beleive there was a discrepency with your quote that was over looked. Please contact us so that we can discuss this. We think you will be pleased with the adjustment but if you have already had the work done else where we can still offer you assistance.

We always try our best to make each and every one of our customers happy. However we are not perfect and sometimes that can not always happen. We did provide competive pricing and repair the vehicle correctly in the end. We are sorry if you did not feel that we did our best. We will always strive to improve our service and experience for our customers. Thank you for the review we appreciate the feedback; even a low score helps us to improve for the next customer.