Bob Bjorneby’s CARSTAR Federal Way Collision


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

87 Reviews

96% Would Recommend
Latest Review 20 days ago
Sereani L. on 09/06/2016
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Sereani said she is a repeat customer. The experience was okay. She had no problems. She notices a big difference in the way her vehicle looks and drives. The other office staff are very nice and helpful. She does not know anything about the estimate.
Category: Collision
Review Created: 09/06/2016
This review was collected via phone interview by Customer Research Inc.
Kaitlyn K. on 09/02/2016
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Kaitlyn said they kept her vehicle an extra half day because the paint was not dry enough. She said they were easy to work with and they communicated well with her.
Category: Collision
Review Created: 09/02/2016
This review was collected via phone interview by Customer Research Inc.
Jim L. on 09/02/2016
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Jim said they provided excellent service. He might have to return because there is a small part that was not glued on correctly.
Category: Collision
Review Created: 09/02/2016
This review was collected via phone interview by Customer Research Inc.
Steven M. on 09/02/2016
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Steven said he has had work done at this business two or three times before and they have always done a great job providing service. He was satisfied with their communication and actually talked to Bob. This facility is close to home. He went back to them because he was previously satisfied with their work. Bob seems like a nice guy and talks to customers when they have questions. The whole team does a good job.
Category: Collision
Review Created: 09/02/2016
This review was collected via phone interview by Customer Research Inc.
Bernard A. on 08/17/2016
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Bernard said this business provided very good work on his vehicle.
Category: Collision
Review Created: 08/17/2016
This review was collected via phone interview by Customer Research Inc.
Willis B. on 08/13/2016
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Willis said the lady at this business was pretty knowledgeable. It was pretty good. He was not given a promise of time. They called him a day after he received his rental vehicle to let him know it was ready. He will not be going anywhere else.
Category: Collision
Review Created: 08/13/2016
This review was collected via phone interview by Customer Research Inc.
Joseph W. on 08/12/2016
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Joseph said he was never told up front when his vehicle was going to be finished. He went on the internet to get a time when his vehicle was going to be ready and it did not show. He was finally given a date the day before his vehicle was finished. He was referred to this business by Spark's.
Category: Collision
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Chalanunda P. on 08/10/2016
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Chalanunda said she felt like this business went out of their way to give her good service. They called the rental agency right away and they did not let her sit and wait for too long. They had a very responsive, nice staff and they were even helpful in catching an insurance company error.
Category: Collision
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Kristy M. on 08/10/2016
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Kristy said they have really good communication and the work looks good.
Category: Collision
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Kenneth S. on 08/02/2016
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Kenneth said he was satisfied with his overall experience, and he has been there before and they do beautiful work. However, his vehicle was not ready when promised. There was a parts delay and it was two days late.
Category: Collision
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Mitchell J. on 08/02/2016
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Mitchell said this business was dynamite. They really helped out a lot and they did the job timely and accurately.
Category: Collision
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Daniel C. on 07/30/2016
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Daniel said this business was professional, quick, informative and they did a great job on his vehicle. His vehicle was ready a week early. He would like to thank this business for the good work on his repair.
Category: Collision
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Pamula R. on 07/30/2016
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Pamula said this business did exemplary work. They picked up her vehicle immediately, they finished her vehicle in a timely manner and they give their customers full service.
Category: Collision
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Liz O. on 07/30/2016
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Liz said this business gave her the best experience ever. She saw the ratings on their website and knew she would be in good hands.
Category: Collision
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Roger H. on 10/31/2015
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Roger said he was satisfied with the service the business provided. They were great and timely.
Category: Collision
Review Created: 10/31/2015
This review was collected via phone interview by Customer Research Inc.
Chris K. on 10/30/2015
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Chris said he likes this business and thinks the employees are good at providing service. He has recommended them to others and will continue to do so. He has been in the neighborhood for the last 20 years and had taken his vehicle to this business for service for at least 10 years. He does not know how he initially became a customer at this business, but he has always enjoyed his experiences with them.
Category: Collision
Review Created: 10/30/2015
This review was collected via phone interview by Customer Research Inc.
Ken A. on 05/27/2015
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"awesome repair work"
Bob's is the best in town!
Service Date: 05/27/2015
Review Created: 05/27/2015 03:04 PM
Laurina H. on 08/05/2013
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Spoke with Laurina's husband. He said they did the work quickly.
Category: Collision
Service Date: 07/19/2013
Review Created: 08/05/2013
This review was collected via phone interview by Customer Research Inc.
Gale P. on 07/26/2013
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Gale said this business has worked on many vehicles for him. They did good work and they always come through for him.
Category: Collision
Service Date: 07/11/2013
Review Created: 07/26/2013
This review was collected via phone interview by Customer Research Inc.
Emmauel A. on 07/26/2013
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Emmauel said this was his first experience with this business. He said everything was pretty simplified. He did not have any problems. They were able to answer all of his questions. The work took three days. The business could serve him better by providing a more specific time during the day when he can pick his vehicle up.
Category: Collision
Service Date: 07/18/2013
Review Created: 07/26/2013
This review was collected via phone interview by Customer Research Inc.
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