Bonita Valley Auto Care


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

611 Reviews

96% Would Recommend
Latest Review 4 months ago

Review for Bonita Valley Auto Care
PETER F. on 10/09/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"mechanic leaves a mess"
not sure what the mechanic's problem was but he spilled oil all over my valve cover and spark plug wires for a routine oil change. Rather than offering to clean up the mess, the mechanic walks away. Word to management, when a customer asks for assistance, do not assume your customer speaks Spanish and begin speaking Spanish.
Vehicle: Toyota Tacoma
Service Date: 10/07/2013
Review Created: 10/09/2013 08:29 AM
Bill B. at Bonita Valley Auto Care responded on 10/18/2013

  I would like to address the oil on valve cover issue first.  I spoke with my service advisor, Carlos, and he expressed how he went out with you to the vehicle and showed you where the valve cover was leaking from the rear and the cracks that appeared on the valve cover that you apparently recently replaced yourself. He tried to clean up any spilled oil but this still didnt seem to make you happy.  As far as speaking to you in Spanish, we have a lot of customers who appreciate the fact that we employ bilingual personnel.