Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

915 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review about 9 hours ago

Reviews


JH
JOY H.
Bonita, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Bonita Valley Auto Care
As I've said before in other reviews, Bonita Valley Auto Care continues their great care for all our vehicles.
Their customer service continues to shine, making the customer their priority. They employ great men, and now a woman service tech! Very friendly group. It's always a pleasure to see them.
Since we became one of their customers few years ago, we have taken them a total of 7 different types of vehicles. From a Lexus, two 4 Runners, two Ford F 150's, Ford Edge, and a Honda Accord.
They're able to service ANY kind of vehicle, and they do it for a fair price.
I always recommend this company to anyone looking for auto repair.

RV
Ryan V.
Chula Vista, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Ryan said the service was good.
This review was collected via phone interview by Customer Research Inc.

RG
Rafael G.
Chula Vista, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Rafael said that he really likes Allen and Ronny the mechanics. He stated the customer service is excellent as well.
This review was collected via phone interview by Customer Research Inc.

BM
BARBARA M.
Bonita, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Friendly employees and great service
I never had great auto repair experiences until I went to Bonita Valley. They are so great. Ronnie helped me this time and he is so nice. Everyone is nice. All the work was done on time and the price was less than quoted. I had a discount coupon that applied. They always check to make sure everything is in good repair and recommend near future maintenance work. This keeps my car in top running condition. I recommended them to my brother-in-law and he is very happy also with the work and prices they provided.

And they even take you home after you drop off your car. How great is that! Thank you for the great service.

CZ
CHARLOTTE Z.
Bonita, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Best customer Service and fair prices
Mechanics are friendly and knowledgeable. I would not take my vehicles anywhere else. It’s like having a mechanic that is your good friend. They won’t charge you more than reasonable or do any work that is not necessary. They explain everything to you as well.

JE
Juan E.
California
Toyota Tacoma
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2018 Category: Service
Juan said the staff at this business replaced a part on his vehicle that did not need to be replaced, he was overcharged for this service that was not needed. He will not go back to this business, he did not get a good deal.
This review was collected via phone interview by Customer Research Inc.

TS
Tye S.
California
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Tye said this business got the job done quicker than he expected. They let him know there were a couple other problems, which they fixed with no additional fee for labor, just for the parts.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
Bonita, CA
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
James said the service was very good. His only criticism was they underestimate the time the service will take. They told the women ahead of him her service would take 8-10 minutes and it ended up taking 40
This review was collected via phone interview by Customer Research Inc.

JL
Jaqueline L.
Andover, MA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Jacqueline said that the facility was fast, efficient and she was happy with them.
This review was collected via phone interview by Customer Research Inc.

LH
Loren H.
La Jolla, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Loren's husband. He said this is a very nice business to have in his area. The mechanics were friendly and knowledgeable. The repairs were completed in a prompt manner. This facility has really escalated the service standards because of the high quality of work the staff consistently deliver.
This review was collected via phone interview by Customer Research Inc.

AW
ANDRES W.
Chula Vista, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
PROFESSIONAL SERVICE PLUS
I WENT IN FOR AN OIL CHANGE THE DAY AFTER INDEPENDENCE DAY. BROUGHT MY LAPTOP AS I WAS PREPARED FOR LONG LINE OF CUSTOMERS PRESENT. CAME BACK AND FOUND THE TWO CHAIRS IN FRONT OF THE SERVICE COUNTER GONE FOR CLEANING. LEFT MY LAPTOP ON THE NEARBY SERVICE TABLE AS RONNIE WAS GETTING MY CAR FOR ME. AFTER PAYING, I FORGOT MY LAPTOP WHEN I LEFT BUT RONNIE CALLED ME ABOUT IT. EXCELLENT SERVICE!

JT
Jose T.
Chula Vista, CA
Lexus RX 330
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Jose said that Andy was very personable. However, the work itself was not perfect.
This review was collected via phone interview by Customer Research Inc.

TK
TIM K.
Chula Vista, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
efficient, honest, friendly
thanks for earning my trust with consistently great service! cheers!

OD
OFELIA D.
Chula Vista, CA
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Service of my car.
Excellent.

JV
Jessica V.
Bonita, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Jessica said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

AD
Alicia D.
Bonita, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Alicia said she has done business with them before.
This review was collected via phone interview by Customer Research Inc.

YK
Yukiko K.
Chula Vista, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Yukiko said the service was good.
This review was collected via phone interview by Customer Research Inc.

BM
Brenda M.
Imperial Beach, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Brenda said the service was good.
This review was collected via phone interview by Customer Research Inc.

AD
Alfredo D.
Bonita, CA
Lexus GS 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Alfredo said he received fantastic service. Andy and Ronnie are great. The staff treat him like family. They are great people and he is very happy.
This review was collected via phone interview by Customer Research Inc.

PL
PEGGY L.
Chula Vista, CA
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
A Pleasure to work with
Always a pleasure to work with the employees at Bonita Valley Auto Care. I don't feel like they are up-selling me on unnecessary work and I can trust their recommendations. Nice to know I can call on them for help in keeping my cars up.