I recieve very few poor reviews, and this review in particular puzzles me, especially due to the time frame. I have a genuine concern that my customers are taken care of and they are pleased and understand any questions or concerns they may have at estimate or point of sale. I myself handled the original order (11/26/13) vehicle was at a competitors shop for 2 wks and was towed to our facility for a second opinion and to get repairs done promptly. We repaired the vehicle without replacement of the cylinder head (customer was informed that valves were compromised during timing belt failure). It is common that this does occur but didnt in this case . I handled the point of sale and calls with the customer and she had expressed that she was pleased with our work and car ran great. As for the "break in" we discussed that this issue must have happened at the previous shop because the vehicle had been inside until repairs were completed, and she agreed. We parted on great terms.
Second visit (02/04/15) went well also I had thought, I was questioned on the starter installed was it new, I stated it was Remanufactured, complete new mechanical and electrical internals along with new solenoid and nosecone carrying 2 year labor warranty and lifetime warranty on the part. Only new starter available was through dealer at a higher cost and 1 year warranty, It was a win win.
I am sorry you feel the way you do, seriously, there are no winners in a situation like this and to inflate the numbers to make things look worse doesnt resolve anything for either party. I make a serious endeavor to provide excellent customer service and will continue to do so. If you do ever decide to allow us the privaledge to maintain your vehicle in the future we would welcome the opportunity.
I'm sorry that you feel the cost of service performed was excessive, but as we discussed proir to extraction of any spark plugs due to the rust and deterioration condition we did the best job we could as to not to cause any added expense. In my opinion the job my technician performed was done in a VERY fair amount of time for the access allowed. He also went above and beyond to make a couple adjustment to make vehicle run better (fuel injector unplugged for example). Once again I feel bad that you feel this way but I would believe that you would have paid more for less professional service and tooling some where else.