Browncroft Garage, Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

320 Reviews

100% Would Recommend
Latest Review about 14 hours ago
Brian B. on 01/07/2016
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"you guys rule"
fast, reliable. good dudes.
Vehicle: Oldsmobile Achieva
Service Date: 01/06/2016
Review Created: 01/07/2016 11:45 PM
Chuck A. on 01/07/2016
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"Great techs, Great owner, very good communication, on time completion of service."
An absolutely "no worries" shop to bring your vehicle for service. Great owner,and very good techs. What more can you say!
Vehicle: Ford Five Hundred
Service Date: 12/30/2015
Review Created: 01/07/2016 06:25 AM
Diane K. on 01/07/2016
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Diane said this business gave her the most cost efficient solution on the first try before having to use a manufactured part which was not as outrageously priced as she expected.
Vehicle: Toyota Corolla
Category: Service
Service Date: 01/05/2016
Review Created: 01/07/2016
This review was collected via phone interview by Customer Research Inc.
Lorraine M. on 01/07/2016
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Lorraine said she called the business that morning and they told her they could fit her in. They put on her snow tires and at the last minute, they did an oil change. They were very pleasant and it was a delightful experience.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 01/04/2016
Review Created: 01/07/2016
This review was collected via phone interview by Customer Research Inc.
Jay S. on 01/06/2016
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Jay said the business does a good job. The employees are nice and friendly, he feels at home there.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 01/04/2016
Review Created: 01/06/2016
This review was collected via phone interview by Customer Research Inc.
Kathrine C. on 01/05/2016
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Kathrine said this business did a good job and they are helpful to work with.
Vehicle: Scion xB
Category: Service
Service Date: 12/30/2015
Review Created: 01/05/2016
This review was collected via phone interview by Customer Research Inc.
Nick C. on 01/05/2016
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Nick said the heat gauge is not working properly. He said that something is not open because the heat is not coming on to where it heat the vehicle up. He said he thinks he paid for a service that was not the problem.
Vehicle: Audi A6
Category: Service
Service Date: 12/30/2015
Review Created: 01/05/2016
This review was collected via phone interview by Customer Research Inc.
Eliezer L. on 12/29/2015
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"Great service"
Took care of me right away.
Vehicle: Toyota Sienna
Service Date: 12/23/2015
Review Created: 12/29/2015 07:19 AM
Beatriz L. on 12/15/2015
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"Excellent Customer Service"
I have been taking my car here over the last year for a variety of issues. They have exceeded my expectations of customer service and always go above and beyond to ensure they fix the problem at the most cost effective way possible.they also know how to work with my extended warranty company and that in turn has yielded higher out of pocket savings for me! I truly appreciate them and how they operate. They are the 1st shop where i don't feel like they may try to rip me off because i don't know about cars. I 100% recommend checking them out!
Vehicle: Chevrolet Equinox
Service Date: 12/14/2015
Review Created: 12/15/2015 07:57 PM
Joe H. on 12/15/2015
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Joe said the new guy did a great job.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/08/2015
Review Created: 12/15/2015
This review was collected via phone interview by Customer Research Inc.
Caroline A. on 12/14/2015
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Caroline said she was satisfied with the service provided by this business. They were able to take care of her vehicle in a timely manner and were very friendly.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/06/2015
Review Created: 12/14/2015
This review was collected via phone interview by Customer Research Inc.
Nick R. on 12/11/2015
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Nick said he has been going there for years and they have always done a great job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 12/04/2015
Review Created: 12/11/2015
This review was collected via phone interview by Customer Research Inc.
Bonnie K. on 12/09/2015
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Spoke with Steve. He said the employees at this business were hard workers, honest, and good guys.
Vehicle: Saturn Vue
Category: Service
Service Date: 12/03/2015
Review Created: 12/09/2015
This review was collected via phone interview by Customer Research Inc.
Anne W. on 12/07/2015
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Anne said the staff was friendly and provided quick service. The prices there were fair.
Vehicle: Volvo V70
Category: Service
Service Date: 11/16/2015
Review Created: 12/07/2015
This review was collected via phone interview by Customer Research Inc.
David P. on 12/06/2015
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"Best Garage In Rochester!"
I've been going to Browncroft Garage for over twenty years. Super service every single time, decent affordable prices, great work. I even bought my last car from these guys. They are the tops.
Service Date: 12/01/2015
Review Created: 12/06/2015 04:04 PM
Hector R. on 12/05/2015
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Hector said this business did a good job.
Vehicle: MINI Cooper
Category: Service
Service Date: 11/25/2015
Review Created: 12/05/2015
This review was collected via phone interview by Customer Research Inc.
John M. on 12/05/2015
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John said he was very satisfied with the service provided by this business.
Vehicle: Honda Pilot
Category: Service
Service Date: 12/01/2015
Review Created: 12/05/2015
This review was collected via phone interview by Customer Research Inc.
Lisa G. on 12/03/2015
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"Friendly reliable and fair"
Will continue to use Scott and his amazing team!
Vehicle: Saturn Vue
Service Date: 12/01/2015
Review Created: 12/03/2015 02:20 PM
Praw K. on 11/30/2015
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Praw said this business did a great job servicing his vehicle, and the employees were nice.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 11/17/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
Susan M. on 11/25/2015
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"Very nice and they don't treat you as if you don't know what you are talking about."
5
Vehicle: Toyota Corolla
Service Date: 10/26/2015
Review Created: 11/25/2015 04:00 PM
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