Browncroft Garage, Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

334 Reviews

100% Would Recommend
Latest Review 3 days ago
Nick C. on 01/05/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Nick said the heat gauge is not working properly. He said that something is not open because the heat is not coming on to where it heat the vehicle up. He said he thinks he paid for a service that was not the problem.
Vehicle: Audi A6
Category: Service
Service Date: 12/30/2015
Review Created: 01/05/2016
This review was collected via phone interview by Customer Research Inc.
Eliezer L. on 12/29/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Took care of me right away.
Vehicle: Toyota Sienna
Service Date: 12/23/2015
Review Created: 12/29/2015 07:19 AM
Beatriz L. on 12/15/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
I have been taking my car here over the last year for a variety of issues. They have exceeded my expectations of customer service and always go above and beyond to ensure they fix the problem at the most cost effective way possible.they also know how to work with my extended warranty company and that in turn has yielded higher out of pocket savings for me! I truly appreciate them and how they operate. They are the 1st shop where i don't feel like they may try to rip me off because i don't know about cars. I 100% recommend checking them out!
Vehicle: Chevrolet Equinox
Service Date: 12/14/2015
Review Created: 12/15/2015 07:57 PM
Joe H. on 12/15/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said the new guy did a great job.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/08/2015
Review Created: 12/15/2015
This review was collected via phone interview by Customer Research Inc.
Caroline A. on 12/14/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Caroline said she was satisfied with the service provided by this business. They were able to take care of her vehicle in a timely manner and were very friendly.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/06/2015
Review Created: 12/14/2015
This review was collected via phone interview by Customer Research Inc.
Nick R. on 12/11/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nick said he has been going there for years and they have always done a great job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 12/04/2015
Review Created: 12/11/2015
This review was collected via phone interview by Customer Research Inc.
Bonnie K. on 12/09/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Steve. He said the employees at this business were hard workers, honest, and good guys.
Vehicle: Saturn Vue
Category: Service
Service Date: 12/03/2015
Review Created: 12/09/2015
This review was collected via phone interview by Customer Research Inc.
Anne W. on 12/07/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anne said the staff was friendly and provided quick service. The prices there were fair.
Vehicle: Volvo V70
Category: Service
Service Date: 11/16/2015
Review Created: 12/07/2015
This review was collected via phone interview by Customer Research Inc.
David P. on 12/06/2015
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Garage In Rochester!"
I've been going to Browncroft Garage for over twenty years. Super service every single time, decent affordable prices, great work. I even bought my last car from these guys. They are the tops.
Service Date: 12/01/2015
Review Created: 12/06/2015 04:04 PM
Hector R. on 12/05/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hector said this business did a good job.
Vehicle: MINI Cooper
Category: Service
Service Date: 11/25/2015
Review Created: 12/05/2015
This review was collected via phone interview by Customer Research Inc.
John M. on 12/05/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said he was very satisfied with the service provided by this business.
Vehicle: Honda Pilot
Category: Service
Service Date: 12/01/2015
Review Created: 12/05/2015
This review was collected via phone interview by Customer Research Inc.
Lisa G. on 12/03/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly reliable and fair"
Will continue to use Scott and his amazing team!
Vehicle: Saturn Vue
Service Date: 12/01/2015
Review Created: 12/03/2015 02:20 PM
Praw K. on 11/30/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Praw said this business did a great job servicing his vehicle, and the employees were nice.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 11/17/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
Susan M. on 11/25/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice and they don't treat you as if you don't know what you are talking about."
5
Vehicle: Toyota Corolla
Service Date: 10/26/2015
Review Created: 11/25/2015 04:00 PM
Karen M. on 11/25/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"More than just Excellent Service"
The work these guys do on my car is always tops. I feel safe, not ripped off and know I can trust the work was done right. I will continue to support and be supported! Thanks, guys!
Vehicle: Subaru Legacy
Service Date: 11/23/2015
Review Created: 11/25/2015 09:27 AM
Eric H. on 11/24/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said the staff provided honest, great and fast service.
Vehicle: Volvo S60
Category: Service
Service Date: 11/08/2015
Review Created: 11/24/2015
This review was collected via phone interview by Customer Research Inc.
Sheldon T. on 11/21/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sheldon said they have excellent service and he likes everything they do. He would recommend them to anyone. He likes dealing with them.
Vehicle: Audi A6
Category: Service
Service Date: 11/09/2015
Review Created: 11/21/2015
This review was collected via phone interview by Customer Research Inc.
Rahn D. on 11/09/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Rahn said they were too expensive.
Vehicle: Toyota Yaris
Category: Service
Service Date: 11/04/2015
Review Created: 11/09/2015
This review was collected via phone interview by Customer Research Inc.
Jose L. on 11/09/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jose said the service he received from this business was great. He worked mostly with an employee named Scott and he was great and did a good job at keeping him informed on what was going on with his vehicle.
Vehicle: Saturn Vue
Category: Service
Service Date: 11/05/2015
Review Created: 11/09/2015
This review was collected via phone interview by Customer Research Inc.
Elana T. on 11/09/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elana said this business provided great service with a wonderful personality.
Vehicle: Hyundai Tiburon
Category: Service
Service Date: 11/05/2015
Review Created: 11/09/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 281 - 300 of 334 in total