Burien Toyota


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

3774 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
92% Would Recommend
Latest Review about 3 hours ago
MARIAN W. on 09/30/2016
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"6 month check up"
Everything was fine except my initial phone call to make an appointment: the phone rang at the service dept., answered with "can I put you on hold for a brief moment?" followed by a 5-minute wait, which was not "brief". You should change the wording of the receptionist to: "currently there are 5 (or whatever number) calls ahead of you; we can put you on hold, or please call back."
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 09/14/2016
Review Created: 09/30/2016 06:35 PM
RICHARD M. on 09/30/2016
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"Service"
Great service, got my truck done on time
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 09/02/2016
Review Created: 09/30/2016 05:45 PM
MEY S. on 09/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Have a great customer services "
The employee are wonderful
Vehicle: TOYOTA RAV4 HYBRID
Category: Sales
Sales Date: 09/05/2016
Review Created: 09/30/2016 09:13 AM
DAVID W. on 09/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Rekeying"
Rekeying requires a locksmith so don't schedule before locksmith is open.
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 09/13/2016
Review Created: 09/30/2016 06:48 AM
KAREN M. on 09/29/2016
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"Great Service"
Even though I own a Honda CRV, I take my vehicle to Burden Toyota for service as that is where I bought it. I think the most important part of car service is trusting those who work in your car. I've found the service dept to be honest and upfront about conditions of my CR-V. I was told several months ago and consistently on subsequent visits, the exact condition of my brakes, so I knew if was time to get them done. I never feel like they are trying to upsell me on something I don't need. Besides doing that work, when I got my car back, it was sparkling clean inside and out which I always appreciate.
Vehicle: HONDA CR-V
Category: Service
Service Date: 09/09/2016
Review Created: 09/29/2016 08:44 AM
ERNEST P. on 09/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
very good
Vehicle: TOYOTA AVALON
Category: Service
Service Date: 09/12/2016
Review Created: 09/29/2016 08:17 AM
COLIN B. on 09/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Epic Service"
What a great experience, fast friendly and professional. I was met at the vehicle before turning it off. The service was thorough and precise. After the appointment my vehicle was cleaned and returned to me promptly. The whole event was pleasant and for that, thank you.
Vehicle: TOYOTA TUNDRA
Category: Service
Service Date: 09/12/2016
Review Created: 09/28/2016 06:07 PM
KENNETH C. on 09/28/2016
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"Ken Chambers Purchase"
Even in times of crisis such as annual big event key sales people manage to get back to me in a timely manner. That demonstrates true customer service. I truly appreciate Keilani Buswell and Dawnell Swedlund.
Vehicle: TOYOTA CAMRY
Category: Sales
Sales Date: 09/10/2016
Review Created: 09/28/2016 05:38 PM
JUAN V. on 09/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular service"
Great work but this time take so long to have the work down, But I understand I see they have so many cars to work with.
Vehicle: TOYOTA TUNDRA
Category: Service
Service Date: 09/12/2016
Review Created: 09/28/2016 03:40 PM
ALEA H. on 09/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT SERVICE"
FAST, RELIABLE CUSTOMER SERVICE EVERY TIME!
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 09/12/2016
Review Created: 09/28/2016 02:13 PM
LEONARDO G. on 09/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
The service was excellent and the job was well done and also on time. Thanks
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 09/07/2016
Review Created: 09/27/2016 08:08 PM
QUE L. on 09/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"General check list"
Good
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 09/09/2016
Review Created: 09/27/2016 03:40 PM
NAOMI T. on 09/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Johnny on the spot!"
I was greeted immediately and friendly; was given ride to work and picked up.
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 09/09/2016
Review Created: 09/27/2016 02:46 PM
TENNILLE A. on 09/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
There was a long line of cars in the service area but they were quick to move them and direct me into the line. Fast and Friendly
Vehicle: TOYOTA CAMRY HYBRID
Category: Service
Service Date: 09/09/2016
Review Created: 09/27/2016 02:09 PM
SHIBABAW T. on 09/23/2016
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"Least "
Good
Vehicle: TOYOTA PRIUS C
Category: Service
Service Date: 09/08/2016
Review Created: 09/23/2016 05:38 PM
TIMOTEO D. on 09/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Service"
Excellent service was done to my Toyota Corolla car
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 09/08/2016
Review Created: 09/23/2016 04:26 PM
WILLIAM S. on 09/22/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient Service Dept with professional and courteous staff"
The service dept seems to be organized, professional and competant.
Vehicle: TOYOTA HIGHLANDER
Category: Service
Service Date: 09/06/2016
Review Created: 09/22/2016 03:50 PM
SEUNG HYUN K. on 09/22/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"on-time and on-budget"
quick service, started and ended according to the appointment, friendly, accommodating, and knowledgeable staff.
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 09/07/2016
Review Created: 09/22/2016 02:20 PM
CEFERINO R. on 09/21/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Friendly people
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 09/02/2016
Review Created: 09/21/2016 05:58 PM
MICHAEL M. on 09/21/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fair and professional"
Charged me for something unecessary a few months ago and they will give me a free one next time i need one. When i pointed out the error they could have said go suck an egg but they made it right. Thats what keeps me coming back!
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 09/02/2016
Review Created: 09/21/2016 03:58 PM
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