Cascade Collision Repair - Lehi


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

716 Reviews

98% Would Recommend
Latest Review 20 days ago
Melissa P. on 05/03/2017
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Melissa said the repair took longer than promised but otherwise, the business was great.
Category: Collision
Service Date: 03/20/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Grant E. on 05/02/2017
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Spoke with Sharon. She said since this business was backed up. It took her 3 months to get her vehicle in for repairs.
Category: Collision
Service Date: 03/10/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Erin A. on 05/02/2017
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Erin said her experience with this business was great. She would have liked to receive notifications. In the past they have updated her through text and phone calls. During this visit she had to do all of the work for updates. The delivery vehicle for the parts broke down so the vehicle was delayed a day.
Category: Collision
Service Date: 03/09/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Jean H. on 04/05/2017
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Spoke with Harold. He said they were not timely with the information when he called and they would get back to him 3 or 4 hours later.
Category: Collision
Service Date: 03/17/2017
Review Created: 04/05/2017
This review was collected via phone interview by Customer Research Inc.
Paul C. on 04/01/2017
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Paul said when this business removed the doors on his vehicle, he had to get new locks. His vehicle was delayed by three days due to a parts delay.
Category: Collision
Service Date: 03/16/2017
Review Created: 04/01/2017
This review was collected via phone interview by Customer Research Inc.
Ben W. on 03/07/2017
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Ben said there was some damage they were not able to cover on the vehicle even though he thought it would be. His vehicle was 2 days later than promised because they had to order the bumper.
Category: Collision
Service Date: 01/20/2017
Review Created: 03/07/2017
This review was collected via phone interview by Customer Research Inc.
Patrick S. on 03/03/2017
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Patrick said they were good. He was mostly happy with the paint work performed but he did not think it matched. they told him it is just the way it is and it's not something he could pursue. He was not given a promise time. They told him they would let him know when the vehicle was ready.
Category: Collision
Service Date: 01/18/2017
Review Created: 03/03/2017
This review was collected via phone interview by Customer Research Inc.
Tiffany C. on 03/01/2017
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Spoke with Trevor. He said whenever he drives over 50 miles per hour, the fenders rattle and they didn't rattle before the accident. It looks great but it doesn't sound great.
Category: Collision
Service Date: 01/13/2017
Review Created: 03/01/2017
This review was collected via phone interview by Customer Research Inc.
Paul M. on 01/09/2017
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Paul said they did a great job but he thought what they did was a little overpriced.
Category: Collision
Service Date: 11/18/2016
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Debra M. on 01/09/2017
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Debra said she experienced a little bit of communication issues in the beginning of working with this business.
Category: Collision
Service Date: 12/15/2016
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Karl M. on 12/03/2016
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Karl said it was a good job, well done and the staff was great. It took 10 days longer than expected because of a parts delay.
Category: Collision
Service Date: 11/07/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Heather H. on 12/02/2016
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Heather said the communication was not great because she had to be the one to contact them, even though they told her they would contact her. When she picked her vehicle up, not everything was done. A sensor broke while they were fixing her vehicle, so she will be taking her vehicle back to them when the new part comes in.
Category: Collision
Service Date: 11/17/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Kim P. on 11/02/2016
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Kim said they had something going on with the vehicle that had happened before but they were trying to say they were not responsible for it.
Category: Collision
Service Date: 10/14/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
Jennifer W. on 11/02/2016
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Jennifer said the prices at this business were a little higher than she would have liked, but other than that her experience was fine. There was no repair and she just had her mirror painted but it was fine. They did not give her a promise of time. They got it back in a timely manner. Her vehicle did not stay with them long enough to require being returned clean. She thinks she heard about this facility form a parts store. She had a great experience with this business and everything was great overall.
Category: Collision
Service Date: 10/12/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
Holly C. on 10/05/2016
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Spoke with Holly's husband. He said there were a few things this business missed. He had to take his vehicle back to get the work redone. They made the bed liner too thick and it caused the tailgate to not close properly. They also forgot to install the gas light for the fuel gauge. Other than that, they did a good job. They were about a half hour late returning his vehicle to him. He lives an hour and a half away and had an appointment to pick his vehicle up. He thinks the delay was because they scheduled to have too many vehicles picked up at once. They were tying to clean them all before returning them to their owners.
Category: Collision
Service Date: 09/14/2016
Review Created: 10/05/2016
This review was collected via phone interview by Customer Research Inc.
Natasha S. on 10/01/2016
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Natasha said there was no follow up when it was supposed to happen. She was supposed to get a call from the estimator before he went on vacation and did not get the call. She had questions before the work started and was supposed to have received a call.
Category: Collision
Service Date: 08/25/2016
Review Created: 10/01/2016
This review was collected via phone interview by Customer Research Inc.
Tucker J. on 09/03/2016
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Tucker said the service at this business was very good and the staff was very nice. He noticed the paint job they performed has a different texture then the rest of his vehicle. He can see his reflection in the paint where they did not paint. If he tries the same thing where they painted, it is faded and foggy.
Category: Collision
Service Date: 07/15/2016
Review Created: 09/03/2016
This review was collected via phone interview by Customer Research Inc.
Strong S. on 09/01/2016
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Spoke with Sean. He said he was satisfied with his overall service experience. He had to bring his vehicle back and it was delayed by 2 days because of missing parts.
Category: Collision
Service Date: 07/15/2016
Review Created: 09/01/2016
This review was collected via phone interview by Customer Research Inc.
Richard D. on 07/02/2016
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Richard said his overall experience was really good except for a couple of things. They did not put his tool box in the back and he had to go back to have that done. There was remodeling when he was there and the entrance through the repair work area was not very well marked. The follow-through was excellent and he knew exactly the whole step of the way what was going on with his vehicle.
Category: Collision
Service Date: 05/10/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Kenneth S. on 06/06/2016
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Kenneth said this business did a good job providing service. The only thing he was not satisfied with was that the service took longer than he expected, but it was okay. The courtesy and professionalism of the employees were great.
Category: Collision
Service Date: 05/06/2016
Review Created: 06/06/2016
This review was collected via phone interview by Customer Research Inc.
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