Cascade Collision Repair - Orem


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

754 Reviews

99% Would Recommend
Latest Review 13 days ago
Amy H. on 04/04/2017
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Amy said the vehicle was delayed.
Category: Collision
Service Date: 03/07/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Roger B. on 03/04/2017
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Spoke with Laura. She said the repair took a really long time. It took 1-2 days longer, but she does not know why. She appreciated Josh's awesome, thorough and great customer service. She would like to see hot cocoa in the waiting area.
Category: Collision
Service Date: 01/27/2017
Review Created: 03/04/2017
This review was collected via phone interview by Customer Research Inc.
Jackson A. on 03/02/2017
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Jackson said the repairs were good. They turned off the air bags and he does not know how to turn them back on. He has to go back for that.
Category: Collision
Service Date: 02/17/2017
Review Created: 03/02/2017
This review was collected via phone interview by Customer Research Inc.
Roy S. on 02/02/2017
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Roy said they provided excellent service.
Category: Collision
Service Date: 01/07/2016
Review Created: 02/02/2017
This review was collected via phone interview by Customer Research Inc.
Mike H. on 02/02/2017
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Mike said he has gotten really good service from the business but recently he has had to take it back due to problems. He was not satisfied with the quality of the body work or paint work performed on the vehicle as this is part of the reason he has to take it back.
Category: Collision
Service Date: 01/23/2017
Review Created: 02/02/2017
This review was collected via phone interview by Customer Research Inc.
Jordan M. on 02/02/2017
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Jordan said he liked the service at the business but he had to go back because of clips missing on the bottom of his vehicle.
Category: Collision
Service Date: 01/13/2017
Review Created: 02/02/2017
This review was collected via phone interview by Customer Research Inc.
Sierra P. on 01/04/2017
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Sierra said when she received her vehicle, the alignment seemed to be a little off. It still needs to be repaired. They did a great job with everything else.
Category: Collision
Service Date: 12/14/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Steven H. on 01/04/2017
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Steven said this business did a good job. They just took extra time to get the job done. His vehicle was delayed by three days because they couldn't get the paint job right.
Category: Collision
Service Date: 11/21/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Bryan K. on 01/03/2017
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Bryan said he had a pleasant experience at this business. The estimate was way off and the final price was twice the original amount, which was painful. His vehicle was delayed an unspecified amount of time due to the change in the estimate.
Category: Collision
Service Date: 11/12/2016
Review Created: 01/03/2017
This review was collected via phone interview by Customer Research Inc.
Richard L. on 12/04/2016
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Richard said this facility did what he wanted them to do. He would recommend them to others.
Category: Collision
Service Date: 11/18/2016
Review Created: 12/04/2016
This review was collected via phone interview by Customer Research Inc.
Kimberly G. on 12/02/2016
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Kimberly said this business never got back to her about the status of her vehicle. She took her vehicle to them and never heard back from them. She had to be the one to contact them to see how things were going. Her vehicle was delayed by three days but she was not given a reason for the delay.
Category: Collision
Service Date: 10/25/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Conner W. on 11/03/2016
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Conner said there was a miscommunication about the price but the business does excellent work. They even vacuumed his vehicle. They kept his vehicle longer than expected because after the work was completed, they felt they could do a better job on the paint work. He learned about the facility after doing a Google search.
Category: Collision
Service Date: 09/16/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Stephanie B. on 11/02/2016
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Stephanie said her experience was great but it did take a little bit longer then estimated. The vehicle was delayed by two or three days but she was not given a reason for the delay.
Category: Collision
Service Date: 10/13/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
Valerie I. on 10/03/2016
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Valerie said the repairs to her vehicle look very good. Her vehicle was delayed 1 day due to additional repairs to her tires. She did not like the fact she had to call 4 or 5 times to set up an appointment to come in.
Category: Collision
Service Date: 09/22/2016
Review Created: 10/03/2016
This review was collected via phone interview by Customer Research Inc.
Heather W. on 10/01/2016
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Heather said the service was good.
Category: Collision
Service Date: 09/07/2016
Review Created: 10/01/2016
This review was collected via phone interview by Customer Research Inc.
Lydia L. on 09/01/2016
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Lydia chose not to evaluate the quality of the body work. She said this business did a good job with repairing the exterior of her vehicle. However, the dust cover became very loose near the bottom. Also her vehicle is continuing to vibrate and make noises when she's driving. Overall she said the work they did looks good, although, they did not meet her full expectations. She does not plan to take her vehicle back due to her busy work schedule, as their hours of operation do not suit her schedule.
Category: Collision
Service Date: 08/09/2016
Review Created: 09/01/2016
This review was collected via phone interview by Customer Research Inc.
Tracy P. on 08/01/2016
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Tracy said the repair took quite a while because they had to bring in a group from outside to fix the hail damage on the vehicle. When the vehicle was ready, they broke the windshield as they were putting it in and this took an extra day. There was no actual promise of time.
Category: Collision
Service Date: 07/13/2016
Review Created: 08/01/2016
This review was collected via phone interview by Customer Research Inc.
Sara B. on 07/21/2016
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Sara said her vehicle was about 2 days late because they were waiting on a part.
Category: Collision
Service Date: 06/27/2016
Review Created: 07/21/2016
This review was collected via phone interview by Customer Research Inc.
Lisa J. on 06/15/2016
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Lisa said she was not satisfied with the paint work. The piece in front of her vehicle did not match with the rest of the color of her vehicle.
Category: Collision
Service Date: 06/06/2016
Review Created: 06/15/2016
This review was collected via phone interview by Customer Research Inc.
Kristian S. on 06/04/2016
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Kristian said the work was good but they did not do a few things. She had to return her vehicle, which was an inconvenience. The vehicle was delayed a day but she was not given a reason.
Category: Collision
Service Date: 05/16/2016
Review Created: 06/04/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 116 in total