We at Chuck's Main Street Auto stand behind the work we do. If something isn't right just call us and we will make sure it is taken care of. That is always our policy. We would appreciate the opportunity to correct this issue. Please call us and we can set up a time that is convenient for you.
They didn't take car in until after 3:30pm. After 45 minutes I asked Chuck what was taking so long. He said they were backed up. I said I would remember this as I could get the car serviced quicker at other places. He said they do a overall inspection, not like quick lubes. I told him we have never use quick lubes. He walked away. Note: We had previously taken our car to Jack Safro Toyota. They do a multipoint inspecition as well. The bill said the cabin filter and air filter need replacement. We were never told this or I would have told them to replace what was needed. Now I will take the car back to Safro to finish the job. More inconvenience. The reminder sticker for the next oil change on the window doesn't peel off. Need to use a razor blade. Chuck has never been the friendliest guy, but being a local businessman, we like to support local businesses. Not anymore. I work for a large company in Sussex and have already started sharing this story with coworkers and to my surprise, people have shared with me similiar experiences with Chucks Main Street Auto. We have two newer model cars but with tires, wheel alignments, brakes and oil changes we have managed to spend over $1,000 this year. That business will go to someone else in the future. My time is important. I am the customer paying a fair price, no coupons, no deals. I don't need attitude from Chuck as well.
I am very sorry you were not happy with our service. I was never trying to give you any kind of "attitude" when you were here. The usual wait time for your service is 1-1:15 hour. I know you don't want any excuse as to why we didn't get you in right at 3:15 but we put 2 tech's on your car and was able to get you out within 1 hour from your original scheduled time.(4:15) This was our busiest weeks of the year being a 3 day work week. I guess looking back I should of never taken an appointment at the end of a day on a shorten week. I was trying to accommodate everyone and instead of helping people I upset them.
The recommendations that were on your bill were from 8/20, the last time you were in for service. I assumed you knew about them and didn’t want us to replace them. I also assumed you were in a big hurry and figured it would increase your waiting time and that would not be acceptable to you.
Again I am very sorry we are not up service expectations and will do everything in the future to make sure this does not happen again.
Chuck Hoffmann, Owner
I'm sorry we didn't get a look at your car. We usually have people drop their cars off in the early am. We then diagnose and inspect them. We call with an estimate then proceed with repairs. I'm not sure why we would have had you drop the car off so late and tell you we would get it done. I really apologize for the misunderstanding. I do have 3 cars that I offer for free loaners. Unfortunately they are almost always gone. I was not being rude but I think I was surprised because they are always gone and are scheduled out for a week in advance.
Thanks for bringing this to my attention and I will make sure this does not happen again.