Coles Service Center


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

161 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 12 days ago
Tony W. on 06/09/2017
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Tony said it was fine. They did the front end alignment.
Vehicle: Kia Rio
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Gary W. on 03/07/2017
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Gary said the business does a good job, and they do it quickly.
Vehicle: Dodge Dakota
Category: Service
Service Date: 02/28/2017
Review Created: 03/07/2017
This review was collected via phone interview by Customer Research Inc.
James H. on 11/05/2016
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James said the business provided good service but he was overcharged once.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/03/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 11/08/2016

James, Thank you for the positive review of our service.  We appreciate good customers such as you and always want your service to be satisfying.  We are sorry to find you were overcharged and would appreciate the opportunity to correct that at your convenience.  Please contact us when you are available to discuss and let us rectify this issue.  As always, do not hesitate to call if we can be of service to you and your family.

Deanna Cole
228-282-4807
ALAN M. on 08/10/2016
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"Brake problems"
Left the truck at the shop on August 3 for two brake light problems in the instrument panel. The ABS indicator was on as well as the regular brake problem indicator. .

After three or four days of troubleshooting and repair both lights are still on in the – and the brakes are still feeling spongy.

It would appear that I will have to take it back for further diagnostics.
Vehicle: Mazda B2500
Service Date: 08/08/2016
Review Created: 08/10/2016 05:52 AM
Deanna C. at Coles Service Center responded on 08/10/2016

Thank Mr. McCall for your rating and recommendation.  As per our conversation this morning we will see you Monday.  I will follow up on the obsolete parts needed for the ABS light repair as well and let you know when I am able to locate them.

Deanna Cole
228-282-4807
Christian E. on 06/30/2016
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Christian said the prices were a little high.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/12/2016
Review Created: 06/30/2016
This review was collected via phone interview by Customer Research Inc.
Barbara J. on 05/27/2016
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Barbara said the service at this business was good. She stated there was a lady in front that had a very bad attitude.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 05/23/2016
Review Created: 05/27/2016
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 05/31/2016

Hello Barbara,
Thank you for your comments on our business.  I apologize for my bad attitude toward you.  I was unaware I made you uncomfortable. 

Deanna Cole
228-282-4807
Joe C. on 04/14/2016
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Joe said he would recommend the business for service.
Vehicle: Honda Accord
Category: Service
Service Date: 04/07/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Joe C. on 03/26/2016
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Joe said the service was good and average.
Vehicle: Honda Accord
Category: Service
Service Date: 02/23/2016
Review Created: 03/26/2016
This review was collected via phone interview by Customer Research Inc.
Reb R. on 12/26/2015
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Reb said he has had repairs done at this business before. They do good work.
Vehicle: Nissan Frontier
Category: Service
Service Date: 12/22/2015
Review Created: 12/26/2015
This review was collected via phone interview by Customer Research Inc.
J D L. on 12/25/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
J. D. said he thinks this business did a good job but there is an opportunity to improve.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 12/08/2015
Review Created: 12/25/2015
This review was collected via phone interview by Customer Research Inc.
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