I'm very happy to say that Crossroads Hyundai HAS addressed the situation! I called to discuss it with them one last time before taking my cars elsewhere, and was pleased to find that the issues have been addressed. They were also happy to get my car in IMMEDIATELY to perform the work that was skipped, and subjected the car to a very intensive examination to find ANY remaining concerns. What pleases me most, is that the technician called me on the phone to get more information before beginning a $850 repair which was highly probably to be the cause of malfunction, but in which no faults or external indicators are displayed. A rental car was authorized and ready without any need for discussion, and we were told, "If you need something different, just let us know and we'll take care of it." Now THIS is the level of service, care, and commitment that I've come to know and expect from Hyundai!!! We all make mistakes -- self included, but its how we correct them and prevent repeat occurrences, that sets the good from the bad. I strongly recommend giving this facility a chance to show you that they wish to exceed the standard (which I know is already set pretty high by Hyundai corporate).

Recommended

Original Review

12/08/2013

Service Type: Maintenance

Category: Service

Work Not Done Right 1st Time, Over-billing, and Poor Warranty Management

Requested 60K service, but received 3K service. Reported (multiple times) automatic heat and A/C won't adjust output temperature, so though 63 is selected, temperature will reach into the 90's. They report normal operation. Reported ABS not working, found and replaced bad pressure sensor, charged $312.27, warranty paid $301.58, billed me for the rest. Bought 100K bumper-to-bumper extended warranty at 33K miles, but the warranty sold (by them) refused to cover past 50K miles. Had to buy a new warranty and pay difference in cost between 33K and 50K, but $0 deductible applies only at their shop. They are constantly contacting me about needing warranty info from me, because they obviously do not manage them in their system. Other Hyundai dealerships are amazing, so I recommend finding one of those -- not just the one in your city. Its sad, because I've given them so many chances to accel, and they fail me each time.

Not Recommended

Jeff R., Service Manager from Crossroads Hyundai at Centerra responded on 01/08/2014 07:22 PM

Hi Eric,
Thank you for taking the time to fill out the survey and giving your feedback. We appreciate your business and you are a valued customer. Unfortunately we have had some training issues in the shop and as well at the desk. I appologize that you have had this experience and I will resolve the issues you are having in the future. We have talked recently and and hopefully we have done a better job of meeting your expectations. Please call me directly if you have any concerns .
Thanks,
Jeff Richardson
Service Manager
970-624-6250

Jeff R., Service Manager from Crossroads Hyundai at Centerra responded on 01/09/2014 08:06 PM

Thank you Eric. We are happy to hear that your issues have been resolved and that you have put your trust in us.

Jeff Richardson

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