ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago
Brad S. ReScore Review on 02/27/2016
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Repair of warning light"
D&R and I had a miscommunication regarding the warning light. All is good.
Vehicle: Saturn Vue
Service Date: 02/17/2016
Review Created: 02/18/2016 08:28 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Repair of warning light"
I was sorely disappointed that your mechanics charged $105.50 for a diagnosis that couldn't identify that I needed a new radiator and water pump. I followed up at the dealership where they easily determined that the warning light was in fact for the cooling system.
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
Vehicle: Saturn Vue
Service Date: 02/17/2016
Review Created: 02/18/2016 08:28 PM
Dave & R. at D & R Auto Repair responded on 02/19/2016

Hello Brad,
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.

Keith K. on 05/19/2017
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"Proffessional and courteous "
D&R is the only place I will take my truck. They always call me with updates on a repair so that I can decide what is worth fixing and what can wait. Their business focus is on the long term. I can tell because they put customer satisfaction over short term profits. More important to me than whether they are competent, which they are, is that they are trustworthy. I am glad to know that when I take my truck there I can trust that the work will be done correctly, timely, and they won't overcharge me.
Vehicle: Chevrolet Silverado
Service Date: 05/17/2017
Review Created: 05/19/2017 08:26 AM
Justin R. on 05/17/2017
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Justin said he was very satisfied with this business and they did a good job.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 05/13/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Catherine V. on 05/17/2017
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Catherine said she had no problems with the business, the staff were friendly, and thorough.
Vehicle: Honda Civic
Category: Service
Service Date: 05/13/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Andrew G. on 05/14/2017
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Andrew said this business was super easy to make an appointment with and they fixed his vehicle quickly.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/29/2017
Review Created: 05/14/2017
This review was collected via phone interview by Customer Research Inc.
Sarita E. on 05/13/2017
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"Repair of HHR"
Bery good.
Vehicle: Chevrolet HHR
Service Date: 05/10/2017
Review Created: 05/13/2017 12:27 PM
Dave & R. at D & R Auto Repair responded on 05/18/2017

Thank you for your review.

Sharon K. on 05/10/2017
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Sharon said the service was impeccable and they were on-time.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/27/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Michael G. on 05/10/2017
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Michael said the business couldn't solve his issue, so they didn't charge. Their customer service was very friendly, helpful and quick. They offered him an alternative that worked with his schedule.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 05/06/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Dale W. on 05/08/2017
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Dale said the business provided good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Robert V. on 05/07/2017
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"Great work"
Work was done perfect at a fair price
Vehicle: Ford Focus
Service Date: 05/04/2017
Review Created: 05/07/2017 06:29 AM
Dave & R. at D & R Auto Repair responded on 05/12/2017

Hi Robert,
Thank you for the great review.
D & R Automotive

Edgar A. on 05/06/2017
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Edgar said this business provided good service.
Vehicle: Mazda 3
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Steve S. on 04/25/2017
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Steve said he is a repeat customer of this business, they are up front and they are comfortable with this business.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/22/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Jason D. on 04/22/2017
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Jason said the business provided a great experience. Ron is always very helpful and easy to talk to.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 04/18/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Dima V. on 04/21/2017
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Dima said this business had good customer service.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/18/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Wayne V. on 04/20/2017
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"Smog Check"
Needed a smog check to renew by registration - D&R got me in quickly and only a short wait. Been with them for over 20 years - wouldn't go anywhere else for vehicle problems. 😎😎
Vehicle: Buick LeSabre
Service Date: 04/19/2017
Review Created: 04/20/2017 09:24 PM
Timothy L. on 04/18/2017
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Timothy said the business provided a pleasant experience. They shuttled him to his home and then picked him up. They got things done when others couldn't.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 04/14/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Trevor S. on 04/17/2017
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Trevor said this business was great and easy. They solved all of the problems and they gave his vehicle back at the end of the day. It was as fast as possible and they were very accommodating.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/08/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Tamra C. on 04/04/2017
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"Really work with you to get you taken care of."
Highly recommend
Vehicle: Hyundai Elantra
Service Date: 03/28/2017
Review Created: 04/04/2017 11:52 AM
Dave & R. at D & R Auto Repair responded on 04/04/2017

Hi Tamra,
We at D & R Automotive would like to Thank You for giving us the great review. We look forward to seeing you the next time in.
Ron, Rick & Dave

John W. on 04/03/2017
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John said this business is AAA certified and they are courteous and informative. They did not try to hard sell him. He had a good experience with them.
Vehicle: Kia Sportage
Category: Service
Service Date: 03/30/2017
Review Created: 04/03/2017
This review was collected via phone interview by Customer Research Inc.
Jeep T. on 03/31/2017
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Jeep said everything was great, and they use this business all the time. They are excellent at everything.
Vehicle: Mercedes-Benz CLK430
Category: Service
Service Date: 03/29/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
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