ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago
Brad S. ReScore Review on 02/27/2016
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Repair of warning light"
D&R and I had a miscommunication regarding the warning light. All is good.
Vehicle: Saturn Vue
Service Date: 02/17/2016
Review Created: 02/18/2016 08:28 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Repair of warning light"
I was sorely disappointed that your mechanics charged $105.50 for a diagnosis that couldn't identify that I needed a new radiator and water pump. I followed up at the dealership where they easily determined that the warning light was in fact for the cooling system.
When I asked for a discount on the diagnosis cost because the problem couldn't be determined by your technicians, it was denied. This was totally unsatisfactory. For these reasons I wish to be removed from any further emails and will not recommend anyone doing business with your establishment. I am saddened that your establishment has degraded so much since I began doing business with you many years ago.
Vehicle: Saturn Vue
Service Date: 02/17/2016
Review Created: 02/18/2016 08:28 PM
Dave & R. at D & R Auto Repair responded on 02/19/2016

Hello Brad,
We at D&R Automotive are sorry for the miscommunication we had with you about a dash light coming on intermittently. Since the light wasn't on at the time you came in, we should have asked you to show us which light was coming on. If done we would have known then it wasn't the MIL (check engine) light, which we tested for, but the low coolant light coming on intermittently. D&R Auto strives for complete customer satisfaction at all times. We sincerely apologize for the miscommunition on our part.

Asha P. on 06/26/2017
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"Detailed Follow-Thru"
Going BEYOND the extra mile with caring for my auto & following thru on details.
Plus fast and no waiting.
Vehicle: Lexus ES 350
Service Date: 06/23/2017
Review Created: 06/26/2017 10:40 AM
Bob F. on 06/24/2017
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Spoke with Debbie. She said this business did good work, the staff was honest and she trusts them.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/20/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Joyce P. on 06/23/2017
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Joyce said this business got her in and out pretty quickly.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/20/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Jeff O. on 06/22/2017
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Jeff said he liked the way they did business.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 05/26/2017
Review Created: 06/22/2017
This review was collected via phone interview by Customer Research Inc.
Liz C. on 06/22/2017
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Liz said the price for the service was very reasonable.
Vehicle: Ford Fusion
Category: Service
Service Date: 05/25/2017
Review Created: 06/22/2017
This review was collected via phone interview by Customer Research Inc.
Frank B. on 06/16/2017
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"My favorite automobile service garage."
I continue to receive excellent service for my automobile.
Vehicle: Kia Forte
Service Date: 06/14/2017
Review Created: 06/16/2017 08:48 AM
Cliff V. on 06/13/2017
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Cliff said this business seemed competent and they knew what they were doing. He has used them before and will probably go back to them again.
Vehicle: Ford Ranger
Category: Service
Service Date: 06/09/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
William D. on 06/09/2017
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"smog"
fast and simple
Vehicle: Ford Expedition
Service Date: 06/07/2017
Review Created: 06/09/2017 09:24 AM
Dave & R. at D & R Auto Repair responded on 06/09/2017

Hello William,
Just thanking you for the review you gave to us on-line. Have a great day and we'll see you next time in.
Dave, Rick & Ron

Joe G. on 06/05/2017
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"Excellent service with a smile"
Consistently excellent service.
Vehicle: Lexus ES 330
Service Date: 06/01/2017
Review Created: 06/05/2017 06:13 PM
Dave & R. at D & R Auto Repair responded on 06/09/2017

Hi Joe,
We really appreciate you going on-line and giving us a review. Hope you're having a great day.
Dave, Rick & Ron

Mark T. on 06/05/2017
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Mark said they got the vehicle working again.
Vehicle: Acura Integra
Category: Service
Service Date: 06/02/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Bill P. on 06/04/2017
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"Good work, good people."
I feel you can depend on the work done at D & R to be the best.
Vehicle: Chevrolet Camaro
Service Date: 06/02/2017
Review Created: 06/04/2017 05:32 PM
Dave & R. at D & R Auto Repair responded on 06/09/2017

Bill
Thank you for the great review you gave us. Have a good day. We'll see you next time.
Dave, Rick & Ron

Chris I. on 06/01/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Chris said the service was good but the pricing was more than he had expected.
Vehicle: Mazda 3
Category: Service
Service Date: 05/26/2017
Review Created: 06/01/2017
This review was collected via phone interview by Customer Research Inc.
Henry D. on 05/26/2017
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Henry said the service was great. He's been a customer for many years.
Vehicle: MINI Cooper
Category: Service
Service Date: 05/17/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Keith K. on 05/19/2017
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"Proffessional and courteous "
D&R is the only place I will take my truck. They always call me with updates on a repair so that I can decide what is worth fixing and what can wait. Their business focus is on the long term. I can tell because they put customer satisfaction over short term profits. More important to me than whether they are competent, which they are, is that they are trustworthy. I am glad to know that when I take my truck there I can trust that the work will be done correctly, timely, and they won't overcharge me.
Vehicle: Chevrolet Silverado
Service Date: 05/17/2017
Review Created: 05/19/2017 08:26 AM
Dave & R. at D & R Auto Repair responded on 05/23/2017

Hi Keith,
Thank you for taking the time to give us that great review. See you on your next service!
Dave, Rick & Ron 

Justin R. on 05/17/2017
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Justin said he was very satisfied with this business and they did a good job.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 05/13/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Catherine V. on 05/17/2017
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Catherine said she had no problems with the business, the staff were friendly, and thorough.
Vehicle: Honda Civic
Category: Service
Service Date: 05/13/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Andrew G. on 05/14/2017
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Andrew said this business was super easy to make an appointment with and they fixed his vehicle quickly.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/29/2017
Review Created: 05/14/2017
This review was collected via phone interview by Customer Research Inc.
Sarita E. on 05/13/2017
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"Repair of HHR"
Bery good.
Vehicle: Chevrolet HHR
Service Date: 05/10/2017
Review Created: 05/13/2017 12:27 PM
Dave & R. at D & R Auto Repair responded on 05/18/2017

Thank you for your review.

Sharon K. on 05/10/2017
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Sharon said the service was impeccable and they were on-time.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/27/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
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