Dennys Auto Inc Review from Matt W. on 07/10/2014


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Matt W.
South Jordan, UT
Fiat Spider
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/13/2014
verified customerVerified Customer
Re-score rating
after getting your email and thinking about the work you did...I am happy with the automotive work...I have given a new rating.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2014
Very disappointed
I recently brought in a 1977 Fiat (which the shop person answering the phones said they could work on, no problem). Bring it next week they said so I waited through the weekend brother then promptly on a Sunday evening so to be there first thing Monday and then waited four days before I even got call indicating that there actually working on it. Then they couldn't do the work they needed to do is just a nightmare of phone calls back and forth trying to figure out what's going on. My biggest complaint is one if they can't service foreign car, then they shouldn't tell people that they work on all makes and models. I realize this is an old car over 30 years old but I point-blank asked them very specifically if they can handle this type of a project and they said "yes". They never did get the car running. I had to come pick it up as they did not service carburetors--I realize this too is a very technical process, but if the shop is not quipped and able to handle these type of things I wish they would've been upfront and honest with me from the beginning. I had to come tow the car away from the shop which shouldn't ever happened and take it to another mechanic who in two days fixed the car and got it running and everything is fine. Dennys Auto had it for close to eight days.
Not Recommended
Darrin M. from Dennys Auto Inc responded on 07/10/2014 03:11 PM

I am very surprised to hear your critique as you seemed happy and satisfied with the work we did when you picked up your vehicle. First off, you brought in a project car that has not been running for years. The car was dropped off without an appointment and we worked it in as quickly as possible. You stopped by and we spoke about the condition of the car and what you wanted done. As you saw, the engine would not even crank over. The wiring to the starter was broken so we repaired that. We also found the mechanical fuel pump not hooked up or operational. You opted to bring in your own electric fuel pump for us to install and wire into the vehicle. We also found the pickup tube inside the fuel tank completely plugged solid with rust. We cleaned that out - no charge. I showed you the strainer and the gunk that came out of it. Once the fuel pump and starter were functional, we found that the carburetor was not functioning - no doubt from sitting for years. We are not a carburetor shop - we explained that to you and you seemed to understand. We charged you $200 to install and wire in your fuel pump. Everything else we did for no charge. Project cars are never easy - they require much more time. When you question my honesty or integrity I take it very personal. My customer's satisfaction is very important to me. For the condition of your car and the work performed, the time frame and the charges were more than reasonable. Even after it was done the vehicle sat in our lot for a couple of days. I ask that you reconsider your rating.