Our service department offers the best in automotive service to our customers. Our facility features current diagnostic and repair equipment and our highly skilled technicians will deliver the most efficient and quality vehicle care. When you need service, feel free to request an appointment online. Our service department offers the best in automotive service to our customers. Our facility features current diagnostic and repair equipment and our highly skilled technicians will deliver the most efficient and quality vehicle care. When you need service, feel free to request an appointment online.
Verified Customer
Peter,
We regret that we did not get this right on your recent visit, and do understand your frustration.
In a very few occasions isolating a noise pattern, and identifying the source can deem a second opinion. We are grateful that there were no out of pocket costs during your visit with us, and ultametely the rear differential was not defective.
Your visits prior went well, as we strive for excellence, and sincerely apologize for shortcoming. We will only grow from this experience, and thank you for notifying us.
Frank & Team
When we took the car to Desert Car Care, they informed us that the front tire was fine, but that the rear differential was going bad, and the sound was travelling to the front tire. I told Desert Car Care about the previous diagnosis and they were adamant that it was NOT the wheel bearings, stating that they had listened with equipment and there was no problem with the tire or bearings.
When we had the car taken to a third shop to find out what the issue was, they immediately (as we pulled the car into the shop) stated that the wheel bearings were probably going bad. This shop checked the rear differential and stated that the fluid level was fine, clean, no metal shavings, and adequate level.
We replaced the wheel bearings in that wheel and haven't had an issue since.
Again, I was satisfied with previous visits to this location, but after this experience, most likely won't be back.