Sunil said he was not happy with this visit and he tried to talk to a manager about it, but he was told there was no one he could talk to about it. He took his vehicle in because the GPS and the CD player were not working. He said he had taken the fuses out because he thought they were the problem. When he got to the business he told them the fuses were the problem, but he was told they would have to do a diagnostic exam that would cost $110.00 and he gave them his consent. He was later told it would cost $490.00 because there was more that needed to be done. He said three days later the bill came out to $750.00 and the GPS and CD player are still not working. He said he thinks they are thieves and he will not return.
Not Recommended
Curtis R. from Downtown LA Motors Mercedes-Benz responded on 09/15/2012 11:10 AM
Service Manager contacted client and reviewed circumstances. We reviewed circumstances and worked through the concerns the client had with his advisor as it relates to the communication between the two. Service Manager agreed to review estimate with advisor and see if we might be able to provide assistance in the cost of repairs. Client was appreciative of the offer and we will speak again next week.
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Verified Customer