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Elmer's Brighton Garage

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,918 Reviews)
95
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Since 1932, Elmer's Brighton Garage has been a family-owned business serving our community for over 20 years. Our mission is to deliver full-service, top-quality auto repair at fair and competitive prices while offering value-added services. We partner with our customers, employees, and community to achieve sustainable growth and Since 1932, Elmer's Brighton Garage has been a family-owned business serving our community for over 20 years. Our mission is to deliver full-service, top-quality auto repair at fair and competitive prices while offering value-added services. We partner with our customers, employees, and community to achieve sustainable growth and consistent annual profitability. Our priority is for every customer to leave completely satisfied. ...more

Categories
Auto Maintenance, Tire Sales and Repair, HVAC
Contact
(585) 244-1616
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1848 Monroe Ave Rochester, NY 14618-1922
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Elmer's Brighton Garage's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,918 Reviews)
Write a Review
Recent Reviews
AM
gravatar
AARON M.
Rochester, NY
Toyota RAV4
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2016
verified customerVerified Customer
Great and trustworthy mechanics, but a mis-identified procedure cost them my business this time
I've been to Elmer's several times before and I'll go back again. However, when they diagnosed my failing water pump, I was told it was a 9-hour job (because the engine would need to be lifted) with an estimate over $1,000. I called around town and most places told me it was a 3-4 hour job, so I called Elmer's back with that information and they still told me 9 hours. I declined the work and took my car elsewhere, where they confirmed the diagnosis, replaced the pump in 3 hours, and my total bill was just under $600. Elmer's charged me for the half-hour diagnosis time, which was fine, and they later told me that they had misunderstood the procedure and that it was only a 4-hour job. No hard feelings here, but I was disappointed in the amount of effort I had to do to reschedule the work somewhere else on a tight schedule before a trip out of town.
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