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Elmer's Brighton Garage

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,039 Reviews)
98
Write a Review
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Score Details

5 stars
96%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Elmer's Brighton Garage has been providing customers in the Rochester, NY 14618 area with high-quality automotive maintenance and repair services since 1932. Our experienced mechanics will get your vehicle up and running again, and we'll keep it in top operating condition.

We provide a range of services, including General Services, Elmer's Brighton Garage has been providing customers in the Rochester, NY 14618 area with high-quality automotive maintenance and repair services since 1932. Our experienced mechanics will get your vehicle up and running again, and we'll keep it in top operating condition.

We provide a range of services, including General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Towing & Recovery and Quick Lube Services. We're proud of our great mechanics, who have years of experience working on many different types of vehicles. They have the knowledge required to diagnose your problems, and to find affordable solutions to get you back on the road quickly. ...more

Categories
Auto Repair, Transmission Repair, Oil Change
Contact
(585) 244-1616
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1848 Monroe Ave Rochester, NY 14618-1922
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Elmer's Brighton Garage's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,039 Reviews)
Write a Review
Recent Reviews
AM
gravatar
AARON M.
Rochester, NY
Toyota RAV4
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2016
verified customer Verified Customer
Great and trustworthy mechanics, but a mis-identified procedure cost them my business this time
I've been to Elmer's several times before and I'll go back again. However, when they diagnosed my failing water pump, I was told it was a 9-hour job (because the engine would need to be lifted) with an estimate over $1,000. I called around town and most places told me it was a 3-4 hour job, so I called Elmer's back with that information and they still told me 9 hours. I declined the work and took my car elsewhere, where they confirmed the diagnosis, replaced the pump in 3 hours, and my total bill was just under $600. Elmer's charged me for the half-hour diagnosis time, which was fine, and they later told me that they had misunderstood the procedure and that it was only a 4-hour job. No hard feelings here, but I was disappointed in the amount of effort I had to do to reschedule the work somewhere else on a tight schedule before a trip out of town.
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