Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

501 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


JJ
Jacob J.
Rochester, NY
Honda CR-V
Verified
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08/16/2018 Category: Service
Jacob said that they are good, courteous and professional.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Rochester, NY
Subaru Crosstrek
Verified
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08/14/2018 Category: Service
Mary said the staff were so nice. She initially came in for an oil change and vehicle inspection. The owner of the facility let her know that her vehicle did not need an oil change, but he would do one if she would like. He called the Subaru dealership to make sure she did not need an oil change. He didn't want to do unnecessary service. They were so honest. She stated she appreciated the great service.
This review was collected via phone interview by Customer Research Inc.

FS
Frank S.
Rochester, NY
Dodge Dart
Verified
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08/13/2018 Category: Service
Frank said the a staff member of this business went out of his way to find parts for his older vehicle. He said it was a pleasure to do business with this business.
This review was collected via phone interview by Customer Research Inc.

RW
Ralph W.
Rochester, NY
Chevrolet Pickup
Verified
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08/10/2018 Category: Service
Ralph said his family has been customers of the business since the 1930's, and they continue to be.
This review was collected via phone interview by Customer Research Inc.

PW
Perry W.
Rochester, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Perry said the employees were friendly. They provided very good service.
This review was collected via phone interview by Customer Research Inc.

CK
Cynthia K.
Rochester, NY
Chevrolet Suburban
Verified
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08/08/2018 Category: Service
Cynthia said everything was fine at this business.
This review was collected via phone interview by Customer Research Inc.

GA
Gaetano A.
Webster, NY
Land Rover Range Rover
Verified
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08/08/2018 Category: Service
Gaetano said the business is excellent.
This review was collected via phone interview by Customer Research Inc.

MI
Mercedes I.
Rochester, NY
Chevrolet Cobalt
Verified
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08/04/2018 Category: Service
Mercedes said the staff takes the time to explain the service to her. Their customer service is phenomenal, and they treated her with respect.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Henrietta, NY
Ford F-150
Verified
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08/02/2018 Category: Service
Bob said they showed him how dirty the air filter was. He said they are honest and give him a fair price, and he noticed how nice they treat their other customers. It is a wonderful place to do business.
This review was collected via phone interview by Customer Research Inc.

BM
Beverly M.
Rochester, NY
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Spoke with Beverly's husband . He said the service was timely, and they did good work.
This review was collected via phone interview by Customer Research Inc.

RW
Roch W.
Rochester, NY
Dodge Stratus Sdn
Verified
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07/25/2018 Category: Service
Roch said the business took care of him and they were also very trustworthy.
This review was collected via phone interview by Customer Research Inc.

JN
Jane N.
Rochester, NY
MINI Cooper Hardtop
Verified
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07/20/2018 Category: Service
Jane said they were just great, she told them she needed to get to class and he was really fast and got everything done in a short amount of time. She said the whole experience was very easy, and she is really happy she found them and she can trust them completely.
This review was collected via phone interview by Customer Research Inc.

JG
Joy G.
Rochester, NY
Honda Civic
Verified
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07/12/2018 Category: Service
Joy said they are great. The service is good. They are honest and never overcharge.
This review was collected via phone interview by Customer Research Inc.

RA
Ronald A.
Rochester, NY
Chevrolet Spark
Verified
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07/09/2018 Category: Service
Ronald said every time he goes to this business, he is always given excellent service. The owner makes sure everything is correct with the vehicle. He pays personal attention.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Rochester, NY
Subaru
Verified
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07/03/2018 Category: Service
Chris said the staff were great and good guys. They're trustworthy and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

SB
Sue B.
Rochester, NY
Mazda MX-5 Miata
Verified
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07/03/2018 Category: Service
Sue said they are very helpful and she appreciates them. They do a very good job.
This review was collected via phone interview by Customer Research Inc.

TK
Thomas K.
Rochester, NY
Subaru Forester
Verified
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06/26/2018 Category: Service
Spoke with Thomas's wife. She said every time she brings her vehicle in, the service is done in a timely manner. They give her good advice and they don't try to boost the bill. They are honest and make her feel comfortable.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Rochester, NY
Chevrolet Silverado 1500
Verified
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06/20/2018 Category: Service
Robert said it was good service and it was reasonably priced..
This review was collected via phone interview by Customer Research Inc.

DB
DAVE B.
Rochester, NY
Toyota Avalon
Verified
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06/13/2018
Elmer's is the place to go for your Rochester auto care needs.
We are recent arrivals and used Elmer's for the NY inspection. John was not only personable, but incredibly knowedgeable. Rather than taking my car to a Toyota Dealer farther away for a scheduled oil change, I used Elmer's and again was impressed. Made an appointment with Pete the day prior.....Pete too was incredibly personable and knowledgeable. The car was finished sooner than promised and in great shape with a tidy new sticker on the window to remind me when to return....AND I WILL. Thanks for the great local service!

KN
Kim N.
Rochester, NY
Subaru XV Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kim said they were prompt.
This review was collected via phone interview by Customer Research Inc.