Reviews
GK
GREG K.
Rochester, NY
Toyota Corolla
Verified Customer
Great service...as usual.
From the quality service, invaluable consultation and genuine concern for my budget to John's upbeat and engaging personality, Elmer's is MY kind of shop. Great work guys!
Recommended
MK
MARJORIE K.
Rochester, NY
Lexus RX 450h
Verified Customer
SO Friendly
I always feel that I get honest and excellent service from Elmer's.
Marge Karowe
Marge Karowe
Recommended
JF
James F.
Rochester, NY
Oldsmobile Eighty-Eight
Verified Customer
James said that the place was straightforward, trustworthy and had good service as always.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
ANDREA B.
Rochester, NY
Toyota Corolla
Verified Customer
Best service ever!
Once again, Elmer’s came to my rescue. I wish I could give them ten stars. They are professional, reliable and they go above and beyond to help their customers every day. I will not take my car anywhere else, and I recommend them to friends every chance I get!
Recommended
MK
MAUREEN K.
Rochester, NY
Toyota Sienna
Verified Customer
Brake light malfunction
Scheduled needed appointment, and was seen on time. Everyone was friendly and helpful. My car’s brake light was replaced. I will be scheduling an appointment next week for additional service for my car and it’s annual inspection. Elmer’s staff are professional, knowledgeable and courteous.
Recommended
JK
JIM K.
Rochester, NY
Lexus ES 350
Verified Customer
Oil Change at 75k
I took my car in for an oil change and for a look at the things on Lexus' 75k checklist. The oil change was, of course, quick and reasonably priced. Had I taken the car to the dealer for its 75k maintenance, they would surely have charged me a pretty penny, when virtually everything on the list was a point of inspection, not service. At Elmer's, they had their mechanic look over everything on the list at almost no charge.
The one real service item on the list was to clean the cabin air filter. We only drive about 7500 miles a year, so I suggested that they replace that filter instead of cleaning it. The mechanic agreed, and the new filter added $17 to the cost of my visit.
The whole visit was fast, affordable, and reassuring. That's the way I like my car maintenance!
The one real service item on the list was to clean the cabin air filter. We only drive about 7500 miles a year, so I suggested that they replace that filter instead of cleaning it. The mechanic agreed, and the new filter added $17 to the cost of my visit.
The whole visit was fast, affordable, and reassuring. That's the way I like my car maintenance!
Recommended
JS
James S.
Rochester, NY
BMW X3
Verified Customer
James said that the place did a great job, fixed his problem after explaining it well and provided options.
Recommended
This review was collected via phone interview by Customer Research Inc.
LM
Laura M.
Rochester, NY
Honda Accord Sdn
Verified Customer
Laura said the employees were very honest. They got back to her right away on her service.
Recommended
This review was collected via phone interview by Customer Research Inc.
GK
GREG K.
Rochester, NY
Toyota Camry
Verified Customer
The best
Excellent as usual. Great attitudes, great work, great shop. Thanks for everything !!
Recommended
LH
Lisa H.
Rochester, NY
Honda Accord Cpe
Verified Customer
Lisa said the customer service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
PC
Paul C.
Syracuse, NY
Chevrolet Cruze
Verified Customer
Best Shop in the County
I definitely recommend these guys. They're dependable, reliable, and ready to work with you. They also go the extra mile - last time I was in, they made sure I got everything I wanted done, even though it was closing time on a Friday evening. John knows his business. He gives the customer trust, and then earns trust back through hard work and transparency in his dealings.
Recommended
SD
SUSAN D.
Pittsford, NY
Toyota Highlander
Verified Customer
The service
We recently had our 2007 Highlander serviced by Elmer's and were very pleased. The repairs took care of the problem and we have a sound car again. John worked with us to determine the problem and once determined, stayed into the night to complete the repair. There are few places where you would find such hard-working, honest people.
Recommended
DR
DAN R.
Rochester, NY
Cadillac DeVille
Verified Customer
Quick and efficient
Had a problem with both windshield wipers so needed to resolve quickly. Called and they were able to fix the issue in about 5 minutes. Great turnaround.
Recommended
DN
Darrell N.
Rochester, NY
Toyota Matrix
Verified Customer
Darrell said he has worked with them for over 30 years and they are outstanding.
Recommended
This review was collected via phone interview by Customer Research Inc.
MI
Monica I.
Pittsford, NY
Honda Odyssey
Verified Customer
Monica said that she highly recommends the place for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Sashi S.
Rochester, NY
Ford Escape
Verified Customer
Sashi said he received great service from the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
TG
Teresa G.
Rochester, NY
Honda Fit
Verified Customer
Teresa said the business is good at communicating, honest and prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
EC
Ebone' C.
Rochester, NY
Toyota RAV4
Verified Customer
Ebone' said the employees were very personable and her vehicle is now working better than it was before she dropped it off.
Recommended
This review was collected via phone interview by Customer Research Inc.
KH
KELLY H.
Pittsford, NY
Pontiac Vibe
Verified Customer
Great customer service!
Elmers is very helpful and friendly!
Recommended
BC
BILL C.
Rochester, NY
Toyota Prius
Verified Customer
wonderful service as always
I had to have my car towed to Elmers, and they fixed it the next day. As always, Johnny and Peter are so kind and helpful and make me feel like a priority regardless of the lack of lead time I give them. The service is wonderful and the price always reasonable
Recommended