Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

548 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


GP
GUSTAVO P.
Rochester, NY
Lexus ES 350
Verified Customer
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12/09/2018
Always pleased
We always receive honest, practical, and prompt advise from John.

DB
DAVE B.
Rochester, NY
Toyota Avalon
Verified Customer
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12/05/2018
Like have a mechanic in the house!
Tuesday morning I woke with a broken windshield wiper and wondering if my battery might survive the winter. Unannounced, I went to Elmer's. About 20 minutes later I left.....wiper blade replaced and knowing my battery was @ 75% and would probably make it through the winter! This shop rocks! So glad to live nearby!

GK
GREG K.
Rochester, NY
Toyota Corolla
Verified Customer
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11/21/2018
Awesome and friendly as usual
Thanks for you cheery selves and great honest service!

MB
Marcia B.
Rochester, NY
Ford C-Max Energi
Verified Customer
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11/20/2018 Category: Service
Marcia said they did everything she asked in the time she asked it to be done.
This review was collected via phone interview by Customer Research Inc.

JS
JO ANNE S.
Rochester, NY
Toyota Camry
Verified Customer
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11/16/2018
Best of the best
Elmer's employees are always friendly, professional, courteous and a pleasure to deal with.

BB
Bill B.
Fairport, NY
Jeep Wrangler
Verified Customer
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11/14/2018 Category: Service
Bill said the business was nice, knowledgeable, and friendly. The work was done well and on time with no issues
This review was collected via phone interview by Customer Research Inc.

LD
LYNN D.
Rochester, NY
Ford Escape
Verified Customer
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11/12/2018
Oil change
Thank you for taking great care of my car, ALWAYS!

JS
JUSTIN S.
Rochester, NY
Plymouth Reliant
Verified Customer
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11/12/2018
Everyone is nice, but one over-eager four-legged staff member will ensure you leave smiling.
I have reviewed Elmer's several times and my rating is always the same, the highest possible. They easily translate owner-speak into technician-speak because of their depth of experience. The owner is devoted to customer satisfaction. He'll always makes time to listen and asks appropriate questions to better understand the problem that brought you into his shop. I value my relationship with Elmer's

SD
SUSAN D.
Pittsford, NY
Toyota Highlander
Verified Customer
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11/10/2018
Wonderful service at Elmer's
We recently took our 2007 Highlander to Elmer's to have them find the cause of a noise which was concerning to us. Given the age of the car, we were afraid Elmer's would find something seriously wrong. Their attempt to diagnose the problem included three different people driving the car and at least three phone calls to discuss it with us. At the end of the day, we were told they could find nothing of concern, the car was safe to drive, and there would be no charge for their labor. That's the quality of workmanship and the caliber of people you find at Elmer's. Thank you to John and his crew!

JS
Jeff S.
Rochester, NY
Volkswagen Jetta Sedan
Verified Customer
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10/31/2018 Category: Service
Jeff said they were very cooperative and helpful. Everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

KS
Kathryn S.
Rochester, NY
Toyota Highlander
Verified Customer
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10/27/2018 Category: Service
Kathryn said she trusts them.
This review was collected via phone interview by Customer Research Inc.

DB
DAVE B.
Rochester, NY
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
The only garage in town for me! John, Pete and crew all incredible....personable and professional! Thanks for being there.
Had an oil change, tire rotation and an electronically operated sunshade in my rear window that was operating incorrectly or not at all. Elmer's had it all taken care of in under two hours including taking care of the shade for no charge and finding a potential safety hazard with an inoperative brake light. This is a wonderful business to have around the corner....thanks for being there!

JN
Jane N.
Rochester, NY
MINI Cooper Hardtop
Verified Customer
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10/24/2018 Category: Service
Jane said her experience and the service was very good. The people are friendly and very trustworthy and she's not taken advantage of.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rochester, NY
Volkswagen Jetta Sedan
Verified Customer
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10/17/2018
Great Honest garage
Great service and honest

HD
Heather D.
New York
Chevrolet Traverse
Verified Customer
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10/16/2018 Category: Service
Heather said the business's service was quick, efficient and friendly.
This review was collected via phone interview by Customer Research Inc.

JS
JUSTIN S.
Rochester, NY
Plymouth Reliant
Verified Customer
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10/12/2018
More of the same old same old, it is always a FIVE STAR experience
Very respectful and understanding owner. I could tell him that my car is making a noise like a dandelion seed hitting a pillow and he will consider it from my perspective and work it out. Wouldn't go anywhere else.

AG
Anthony G.
Rochester, NY
Ford Fiesta
Verified Customer
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10/11/2018 Category: Service
Anthony said he appreciated the service.
This review was collected via phone interview by Customer Research Inc.

HF
Harry F.
Penfield, NY
Toyota Tacoma
Verified Customer
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10/10/2018
Tacoma repair
Great, expert and timely service.

RV
RICK V.
Newark, NY
Ford Fusion
Verified Customer
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10/10/2018
Had leak in tire
Fixed in record time while I waited. Great service!

CL
Curt L.
Rochester, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Curt said they always do good service, they are responsive and he always likes the interactions.
This review was collected via phone interview by Customer Research Inc.