Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

484 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


RB
Robert B.
Rochester, NY
Chevrolet Silverado 1500
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06/20/2018 Category: Service
Robert said it was good service and it was reasonably priced..
This review was collected via phone interview by Customer Research Inc.

DB
DAVE B.
Rochester, NY
Toyota Avalon
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06/13/2018
Elmer's is the place to go for your Rochester auto care needs.
We are recent arrivals and used Elmer's for the NY inspection. John was not only personable, but incredibly knowedgeable. Rather than taking my car to a Toyota Dealer farther away for a scheduled oil change, I used Elmer's and again was impressed. Made an appointment with Pete the day prior.....Pete too was incredibly personable and knowledgeable. The car was finished sooner than promised and in great shape with a tidy new sticker on the window to remind me when to return....AND I WILL. Thanks for the great local service!

KN
Kim N.
Rochester, NY
Subaru XV Crosstrek
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06/08/2018 Category: Service
Kim said they were prompt.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Rochester, NY
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Mark said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JG
Jerome G.
Rochester, NY
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Jerome said his experience was perfect. The employees were friendly, and provided good, quick service.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Rochester, NY
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Adam said John takes good care of his customers.
This review was collected via phone interview by Customer Research Inc.

YR
Yolanda R.
Rochester, NY
Chevrolet Cruze
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06/05/2018 Category: Service
Yolanda said the problem with her vehicle wasn't found. She said the person she spoke with was concerned, helpful, he offered to fill her tire with air if it went low on air, and he advised her to take her vehicle back to the place she got it.
This review was collected via phone interview by Customer Research Inc.

LW
Larry W.
Walworth, NY
Dodge Charger
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05/17/2018 Category: Service
Larry said Pete and Don have done a fantastic job. He has been doing business with them for the past 30 years and he will continue to do so.
This review was collected via phone interview by Customer Research Inc.

RP
Regina P.
Rochester, NY
Kia Sportage
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05/16/2018 Category: Service
Regina said she's been going to the business for years. The staff are honest, they always do good work, they never cheat her or try to sell her anything she doesn't need, and her experience there has always been good. She said they are very reputable, and she won't go anywhere else for service.
This review was collected via phone interview by Customer Research Inc.

BC
BILL C.
Rochester, NY
Toyota Prius
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05/15/2018
Always excellent work and service
We've been coming here for nearly two decades now (might actually be two at this point) and we've never had anything but prompt, quality, friendly work done. This is exactly the way businesses should be run, and we can't say enough about the trustworthiness and quality and reliability and friendliness of this place. Highly recommended!

JE
JAN E.
Rochester, NY
Toyota Prius
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05/14/2018
Quality, reliability and trust.
I brought my 1st car to Elmer's merely because it was close to my home. 34 years later I still bring my cars there. I don't know if they are the cheapest and don't really care. They are prompt, courteous, honest and do everything right the 1st time.

CJ
Catherine J.
Rochester, NY
Toyota Avalon
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05/10/2018 Category: Service
Catherine said the staff are always great and polite. They did what she needed.
This review was collected via phone interview by Customer Research Inc.

DB
Dick B.
Pittsford, NY
Toyota Prius
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05/09/2018 Category: Service
Dick said the business was very helpful, knowledgeable and the cost was also good.
This review was collected via phone interview by Customer Research Inc.

PB
PETER B.
Rochester, NY
Volkswagen Jetta Sedan
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05/08/2018
Amazing, honest service, friendly staff
The staff at Elmer’s have taken care of my car on several occasions, and provided excellent service. They are honest, provide competitive pricing and have taken amazing care of my car. They have been very accommodating with my difficult schedule and are very timely with repairs, service and updates over the phone. I would recommend them to any of my friends.

AM
Amy M.
Rochester, NY
Subaru Outback
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05/07/2018 Category: Service
Amy said the business was helpful and made sure her vehicle services were completed correctly.
This review was collected via phone interview by Customer Research Inc.

RA
Ronald A.
Rochester, NY
Kia Rio
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05/04/2018 Category: Service
Ronald said the staff always service his vehicle and they know what they're doing. They did good work and he can trust them. Elmer is a very good mechanic.
This review was collected via phone interview by Customer Research Inc.

LV
Laurie V.
Rochester, NY
Hyundai Tucson
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05/04/2018 Category: Service
Laurie said she was pleased with everything they did.
This review was collected via phone interview by Customer Research Inc.

DB
DAVE B.
Rochester, NY
Toyota Avalon
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05/03/2018
Look no farther for a good mechanic shop in Rochester NY.
The shop is superb.....the feel of family is there. I really appreciated how helpful and personable John was. The work was done most professionally.

MR
Mike R.
Henrietta, NY
Hyundai Elantra
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05/03/2018 Category: Service
Mike said the business did the work requested and with in the time frame scheduled.
This review was collected via phone interview by Customer Research Inc.

SM
Sean M.
Rochester, NY
Subaru Forester
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05/03/2018 Category: Service
Sean said everything went very well , the staff did good work.
This review was collected via phone interview by Customer Research Inc.