Reviews
RB
Robert B.
Rochester, NY
Chevrolet Silverado 1500
Verified
Robert said it was good service and it was reasonably priced..
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
DAVE B.
Rochester, NY
Toyota Avalon
Verified
Elmer's is the place to go for your Rochester auto care needs.
We are recent arrivals and used Elmer's for the NY inspection. John was not only personable, but incredibly knowedgeable. Rather than taking my car to a Toyota Dealer farther away for a scheduled oil change, I used Elmer's and again was impressed. Made an appointment with Pete the day prior.....Pete too was incredibly personable and knowledgeable. The car was finished sooner than promised and in great shape with a tidy new sticker on the window to remind me when to return....AND I WILL. Thanks for the great local service!
Recommended
KN
Kim N.
Rochester, NY
Subaru XV Crosstrek
Verified
Kim said they were prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Mark G.
Rochester, NY
Jeep Wrangler
Verified
Mark said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Jerome G.
Rochester, NY
Mazda Mazda3
Verified
Jerome said his experience was perfect. The employees were friendly, and provided good, quick service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Adam S.
Rochester, NY
Honda Odyssey
Verified
Adam said John takes good care of his customers.
Recommended
This review was collected via phone interview by Customer Research Inc.
YR
Yolanda R.
Rochester, NY
Chevrolet Cruze
Verified
Yolanda said the problem with her vehicle wasn't found. She said the person she spoke with was concerned, helpful, he offered to fill her tire with air if it went low on air, and he advised her to take her vehicle back to the place she got it.
Recommended
This review was collected via phone interview by Customer Research Inc.
LW
Larry W.
Walworth, NY
Dodge Charger
Verified
Larry said Pete and Don have done a fantastic job. He has been doing business with them for the past 30 years and he will continue to do so.
Recommended
This review was collected via phone interview by Customer Research Inc.
RP
Regina P.
Rochester, NY
Kia Sportage
Verified
Regina said she's been going to the business for years. The staff are honest, they always do good work, they never cheat her or try to sell her anything she doesn't need, and her experience there has always been good. She said they are very reputable, and she won't go anywhere else for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BC
BILL C.
Rochester, NY
Toyota Prius
Verified
Always excellent work and service
We've been coming here for nearly two decades now (might actually be two at this point) and we've never had anything but prompt, quality, friendly work done. This is exactly the way businesses should be run, and we can't say enough about the trustworthiness and quality and reliability and friendliness of this place. Highly recommended!
Recommended
JE
JAN E.
Rochester, NY
Toyota Prius
Verified
Quality, reliability and trust.
I brought my 1st car to Elmer's merely because it was close to my home. 34 years later I still bring my cars there. I don't know if they are the cheapest and don't really care. They are prompt, courteous, honest and do everything right the 1st time.
Recommended
CJ
Catherine J.
Rochester, NY
Toyota Avalon
Verified
Catherine said the staff are always great and polite. They did what she needed.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Dick B.
Pittsford, NY
Toyota Prius
Verified
Dick said the business was very helpful, knowledgeable and the cost was also good.
Recommended
This review was collected via phone interview by Customer Research Inc.
PB
PETER B.
Rochester, NY
Volkswagen Jetta Sedan
Verified
Amazing, honest service, friendly staff
The staff at Elmer’s have taken care of my car on several occasions, and provided excellent service. They are honest, provide competitive pricing and have taken amazing care of my car. They have been very accommodating with my difficult schedule and are very timely with repairs, service and updates over the phone. I would recommend them to any of my friends.
Recommended
AM
Amy M.
Rochester, NY
Subaru Outback
Verified
Amy said the business was helpful and made sure her vehicle services were completed correctly.
Recommended
This review was collected via phone interview by Customer Research Inc.
RA
Ronald A.
Rochester, NY
Kia Rio
Verified
Ronald said the staff always service his vehicle and they know what they're doing. They did good work and he can trust them. Elmer is a very good mechanic.
Recommended
This review was collected via phone interview by Customer Research Inc.
LV
Laurie V.
Rochester, NY
Hyundai Tucson
Verified
Laurie said she was pleased with everything they did.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
DAVE B.
Rochester, NY
Toyota Avalon
Verified
Look no farther for a good mechanic shop in Rochester NY.
The shop is superb.....the feel of family is there. I really appreciated how helpful and personable John was. The work was done most professionally.
Recommended
MR
Mike R.
Henrietta, NY
Hyundai Elantra
Verified
Mike said the business did the work requested and with in the time frame scheduled.
Recommended
This review was collected via phone interview by Customer Research Inc.
SM
Sean M.
Rochester, NY
Subaru Forester
Verified
Sean said everything went very well , the staff did good work.
Recommended
This review was collected via phone interview by Customer Research Inc.