Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

632 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


DM
DOUG M.
Rochester, NY
Volkswagen Touareg
Verified Customer
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10/12/2019
Muffler
John and his crews are very professional with taking great care of our (4) vehicles, both domestic and high performing foreign vehicles. They are straight forward and honest with their work. I highly recommended Elmer’s without any reservations. You won’t be disappointed!

FM
Frank M.
Webster, NY
Toyota Highlander
Verified Customer
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10/11/2019 Category: Service
Frank said the staff are quick, efficient, reasonable and friendly. He also stated that they do not try to sell anything to him that is not really needed in the repair of his vehicle.
This review was collected via phone interview by Customer Research Inc.

MT
Mary T.
Rochester, NY
Honda CR-V
Verified Customer
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09/26/2019 Category: Service
Mary said John, the owner, takes very good care of her and her vehicle. He is respectful and makes sure everything is okay and she absolutely recommends him to others.
This review was collected via phone interview by Customer Research Inc.

MP
MARY LOU P.
Rochester, NY
Saturn Aura
Verified Customer
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09/25/2019
Elmer's is the BEST
Elmer's has been my garage for almost 40 years! When I moved into the neighborhood, Elmer's was recommended to me as an honest and fair place to do business. ..and that has been proven right time after time! Thank you all for your great service!

SG
Sonja G.
Rochester, NY
Honda CR-V
Verified Customer
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09/21/2019 Category: Service
Sonja said that the place had prompt service.
This review was collected via phone interview by Customer Research Inc.

MI
MERCEDES I.
Rochester, NY
Nissan Rogue Sport
Verified Customer
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09/19/2019
Great people, great place
After moving to Rochester by myself a few years ago, Elmer’s has been my go-to spot for any and all car needs. The people are so friendly and they squeeze you in as needed. I always recommend and will continue going there

SD
SUSAN D.
Pittsford, NY
Toyota Highlander
Verified Customer
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09/12/2019
My last visit to Elmer's
Our experience at Elmer's is always excellent. They treat their customers as friends and do their very best work, regardless of whether it's a simple inspection or a repair. We trust their advice and appreciate their honesty.

BC
BILL C.
Rochester, NY
Toyota Prius
Verified Customer
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08/23/2019
Always a pleasure to work with them
Always able to fit us in, and service is quick, friendly, and always reasonably priced

LM
Larry M.
Rochester, NY
Dodge Grand Caravan
Verified Customer
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08/23/2019 Category: Service
Larry said he always feels like they take care of him, and it is always a wonderful experience at this business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rochester, NY
Kia Rondo
Verified Customer
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08/13/2019
Great garage!
Helpful and honest guys working here- they never disappoint.

MM
Matt M.
Rochester, NY
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Matt said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.

EL
ERIC L.
Rochester, NY
Toyota Corolla
Verified Customer
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08/07/2019
it is my neighborhood garage
Can't say enough good things about Elmer's. They have handled 3 different cars for us over the years. Even complicated things like the wheel-bearings on my Subaru. Whatever you are driving new or old they can fix it.

BS
Brent S.
Webster, NY
Ford Pickup
Verified Customer
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08/02/2019 Category: Service
Brent said he has full confidence that the employees had his best interest in mind.
This review was collected via phone interview by Customer Research Inc.

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Arie B.
Rochester, NY
Honda Civic Si
Verified Customer
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08/02/2019 Category: Service
Arie said the business did a diagnostic, told him what he needed to be done, then they did it and everything was fine.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rochester, NY
Subaru Impreza Sedan
Verified Customer
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07/21/2019
Reliable - no matter what
John has consistently had the backs of every driver in my family since we moved to Rochester 30 years ago. I’ve called him as early in the day as 7:05 on a Monday and as late as 5:25 on a Friday and he has always had helpful and useful advice as well as fast, reliable, and properly done service. His demeanor goes beyond customer service to actual customer care. Very impressed.

BC
BILL C.
Rochester, NY
Toyota Prius
Verified Customer
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07/19/2019
Just an inspection
As always: prompt and friendly service with very reasonable pricing

DT
Dean T.
Rochester, NY
Volkswagen Eos
Verified Customer
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07/15/2019 Category: Service
Dean said the business got him in on short notice and did a good job.
This review was collected via phone interview by Customer Research Inc.

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Bill P.
Rochester, NY
Honda Accord Cpe
Verified Customer
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07/12/2019 Category: Service
Bill said the business always does what they say they will do, and they are polite. They go out of their way for the customer.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Rochester, NY
Scion xB
Verified Customer
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07/11/2019 Category: Service
Matt said that the place was honest and up front. They were a great business with good customer service.
This review was collected via phone interview by Customer Research Inc.

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Barbara W.
Rochester, NY
Honda Fit
Verified Customer
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07/10/2019 Category: Service
Spoke with Lisa. She said the service was very good.
This review was collected via phone interview by Customer Research Inc.