Federal Way Automotive & Radiator


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

551 Reviews

98% Would Recommend
Latest Review 4 days ago
TATYANA M. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Loved it "
Such a welcoming shop to take your car. I was understood and served with an excellence. Highly recommend this place to those who are looking for a local auto shop to fix your vehicle.
Vehicle: Nissan Altima
Service Date: 09/15/2017
Review Created: 09/16/2017 07:59 PM
KIMBERLY M. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service !"
We took our 16 yr olds "new" used car to them to look over and they did a awesome job! Easy to communicate with and friendly service.
Vehicle: Chrysler Concorde
Service Date: 09/08/2017
Review Created: 09/10/2017 08:00 AM
BRAD R. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
I was very pleased with their service
Vehicle: Ford Explorer Sport Trac
Service Date: 09/06/2017
Review Created: 09/07/2017 11:24 PM
June H. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
June said this business was nice to her. They took her home and picked her up, and the service was good. Everyone worked well with her to get her vehicle working the same day.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
CARY W. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding"
As usual yiur customer service is exceptional and the work was done quickly and efficiently while keeping the cost minimal. Thanks for being that mechanic that i can tell my kids you can trust.The Wolvertons won't be going anywhere else from now on.
Vehicle: Mercury Milan
Service Date: 08/30/2017
Review Created: 09/01/2017 12:33 PM
Ron B., Vice President at Federal Way Automotive & Radiator responded on 09/01/2017

Cary,
Thank you for your review! It was a pleasure working with you..

Ron & Tracy

Xuanrong L. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Xuanrong said she received excellent service.
Vehicle: Ford Focus
Category: Service
Service Date: 08/28/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
D.J. D. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
D.J. said the staff was friendly and the work was good.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/04/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
BOB H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"engine warning"
solved with a new switch. :)
Vehicle: Ford Expedition
Service Date: 08/14/2017
Review Created: 08/16/2017 10:05 PM
BRETT J. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They checked out my car for emissions and did a great job
Vehicle: Mercedes-Benz E320
Service Date: 08/01/2017
Review Created: 08/02/2017 09:09 PM
LANE P. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
Mice Nibbles! Seriously?! They replaced some fuel injector connectors after some mice with the munchies chewed on them when we left the car parked outside for a few days. It seems certain year and models of some older GM cars used a coating on some parts that mice find delicious!!
Vehicle: Buick LeSabre
Service Date: 07/20/2017
Review Created: 07/24/2017 05:11 PM
Alex B. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alex said they are kind. They always try to work things out and resolve them.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 07/21/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Shari S. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shari said they were helpful and friendly.
Vehicle: Acura MDX
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
BOB W. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work"
Very friendly and informative throughout the process.
Vehicle: Dodge Neon
Service Date: 07/20/2017
Review Created: 07/21/2017 08:03 PM
LOUIS H. on 07/17/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Always reliable and honest."
The test drive to evaluate brakes was a bit of a surprise. I just wanted to know how much was left before I needed to replace them. Wasn't expecting that much of a price tag. Guess I need to communicate more clearly.
Vehicle: Toyota Highlander
Service Date: 07/17/2017
Review Created: 07/17/2017 10:37 PM
Ron B., Vice President at Federal Way Automotive & Radiator responded on 07/18/2017

Mr. Haake,
Thank you for your response.  We did perform a full brake inspection. Removed all tires, microed disc rotors and estimated thickness of all pads.  Found slight warpage in all rotors, customer declined. Sorry for your disapointment.

Ron & Tracy Buckholz
Owners

SALLY ANN R. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High standards"
Very courteous and professional.
Accomadated my schedule to service my car for an AC issue
Vehicle: Mercury Montego
Service Date: 07/14/2017
Review Created: 07/17/2017 09:49 AM
Frank E. on 07/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Frank said the business does good work.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
KATIE A. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close by, Friendly employees!!!"
Didnt have to wait long, the workers were very nice and helpful!!!
Vehicle: Subaru Forester
Service Date: 07/12/2017
Review Created: 07/13/2017 09:02 PM
Roger J. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Roger said the business is very efficient and he has no problems. He is satisfied with the service.
Vehicle: Kia Optima
Category: Service
Service Date: 07/07/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Ryan L. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said this business is family owned. He said they are good at what they do, they get the job done quickly and the prices are not bad. He said Ron and Tracy are amazing.
Vehicle: Saturn LW300
Category: Service
Service Date: 07/07/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
DON G. on 07/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have always love the friendly service. When you call for a specific service problem, they will give you an upfront estimate that. is usually 90% on the numbers all the time."
Would recommend their vehicle service to anyone. Timely and efficient.
Vehicle: Buick Terraza
Service Date: 06/13/2017
Review Created: 07/09/2017 03:24 PM
Displaying Review 1 - 20 of 551 in total