Federal Way Automotive & Radiator


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

571 Reviews

98% Would Recommend
Latest Review 8 days ago
Tim B. on 01/15/2018
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Tim said the employees were friendly. They provided really good service.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 01/10/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
JEFF C. on 01/13/2018
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"Nice people, great service!"
I've been to Federal Way Automotive & Radiator a couple times and always felt I got more than my money's worth. You don't find a lot of places you can trust when it comes to cars, thankfully I found FWAR and plan to keep coming back.
Vehicle: Toyota Sienna
Service Date: 01/12/2018
Review Created: 01/13/2018 10:36 AM
Richard B. on 01/12/2018
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Richard said Tracy and Bill did a fabulous job. He was well pleased.
Vehicle: Scion xB
Category: Service
Service Date: 01/09/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Nicholas D. on 01/10/2018
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Nicholas said the work was done faster than expected and it was done for a reasonable price. The technician he had was very informative and he kept him up to date on all of his choices.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
TRI H. on 01/06/2018
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"Fantastic Family Run Business"
Great people to work with, excellent in services, I would recommend services to anyone I know.
Vehicle: Chevrolet Caprice Police Patrol Vehicle
Service Date: 01/05/2018
Review Created: 01/06/2018 09:01 PM
Pam O. on 12/22/2017
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Pam said she highly recommends this business to anyone that wants work done to their vehicle.
Vehicle: GMC Sierra 3500 Classic
Category: Service
Service Date: 12/13/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Marsha M. on 12/22/2017
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Spoke with J.P. He said the service team did a great job in a timely manner.
Vehicle: Buick Terraza
Category: Service
Service Date: 12/13/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
BOB H. on 12/21/2017
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"regular and reliable"
Always a good welcome, understanding of our needs and good service. Two cars on following days - a well tried routine for us
Vehicle: Ford Expedition
Service Date: 12/19/2017
Review Created: 12/21/2017 06:32 PM
Melanie G. on 12/13/2017
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Melanie said she was happy with everything this business did and the way her visit went.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 12/08/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
KYLE L. on 11/26/2017
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"Genuine and Honest Business"
I have another vehicle that I've had serviced at multiple mechanics, some chain and some small, and they're all in it for the money. I felt a genuine family owned business when I walked in and that's what I got. I felt the focus on myself as the customer. You were up front with your prices and incredibly helpful to an otherwise stressful and busy day.
Vehicle: Dodge Dakota
Service Date: 11/22/2017
Review Created: 11/26/2017 10:07 AM
Fred W. on 11/20/2017
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"Honest and patient and eager to answer any question"
Amazed at the patients and understanding that the owner himself had when addressing my valid questions and concerns...the answers were very thorough and were put into terms that were easy for the non mechanic to comprehend.....cheers to federeral way automotive for handling all my automotive needs with such confidence and class!!!!
Service Date: 11/01/2017
Review Created: 11/20/2017 02:43 PM
Bob R. on 11/16/2017
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Bob said the service was good.
Vehicle: BMW 3 Series
Category: Service
Service Date: 11/07/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Holly C. on 10/30/2017
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Holly said the staff got her in to fix her issues the same day.
Vehicle: Honda Civic Si
Category: Service
Service Date: 09/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. on 10/30/2017
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Jerry said this business provided the best price. He was treated well and he would go back.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
AARON B. on 10/26/2017
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"Honest, friendly, and the price is right!"
Always friendly and they keep you informed and updated on the progress of your vehicle!
Vehicle: Dodge Durango
Service Date: 10/24/2017
Review Created: 10/26/2017 10:17 AM
DARRELL O. on 10/21/2017
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"great customer service"
I am very pleased with work done on my car.I feel very appreciated when dealing with them and their honesty is what will make me keep coming back.
Vehicle: Jeep Cherokee
Service Date: 10/20/2017
Review Created: 10/21/2017 09:37 AM
DAVID S. on 10/04/2017
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"Great place"
Very honest company, did not get car repaired because the repair was more expensive than car was worth, however the company was very understanding and actually apologized for the bad news!
Vehicle: Nissan Maxima
Service Date: 09/27/2017
Review Created: 10/04/2017 03:25 PM
STEPHANIE R. on 09/29/2017
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"Fast, friendly, and honest."
As a first time customer, I was extremely happy with my entire experience. Friendly voice on the phone and in person. I was provided with all my options with no pressure to do more work than I could afford. The work they performed was done sooner than I had expected. I highly recommend Federal Way Automotive & Radiator to anyone looking for a new mechanic.
Vehicle: Kia Sorento
Service Date: 09/26/2017
Review Created: 09/29/2017 11:18 AM
MARIA V. on 09/27/2017
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"Great service!"
After my car wouldn't start a friend recommended this place to me to get it fixed. I am still new to the area and didn't know where to go. I was very happy with the speed in which I was taken care of and the lady at the front desk was very nice and welcoming. I felt expensive, but I had a lot of work that needed to be done on my car, so it was most likely going to be expensive anywhere. I had a great experience and would go back.
Vehicle: Ford Focus
Service Date: 09/27/2017
Review Created: 09/27/2017 07:47 PM
TATYANA M. on 09/16/2017
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"Loved it "
Such a welcoming shop to take your car. I was understood and served with an excellence. Highly recommend this place to those who are looking for a local auto shop to fix your vehicle.
Vehicle: Nissan Altima
Service Date: 09/15/2017
Review Created: 09/16/2017 07:59 PM
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