Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

619 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


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GARY H.
Federal Way, WA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great service, no surprises
Quoted a price, finished the work in a timely manner. The technician showed me what work was performed, and explained it completely. Great job

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GLENN S.
Tacoma, WA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Ron, Tracy and staff always exceed my expectations with their quality of work, price and friendliness!!!
I found Federal Way Automotive when I moved to the area last year, and have had nothing but great experiences since I've been taking my 2004 Chevy Impala here. They always strive to improve your visit each and every time you walk in, and their mechanics are the best in the area. Give them a try, you will not be disappointed!

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John F.
Tacoma, WA
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
John said the staff worked really hard to make sure he was happy.
This review was collected via phone interview by Customer Research Inc.

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Natania S.
Tacoma, WA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Natania said that the place and staff were fantastic.
This review was collected via phone interview by Customer Research Inc.

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Darald M.
Port Orchard, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Darald said the facility didn't have the parts and sent him to a competitor. The competitor couldn't do the job . He returned to this facility and they went above and beyond what was expected to take care of the problem. They provided exceptional service.
This review was collected via phone interview by Customer Research Inc.

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Rigo S.
Tacoma, WA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Rigo said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

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Tim D.
Auburn, WA
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Tim said the work was great. They were up front and honest. The diagnosis was good. It was able to locate other problems. He really appreciates the good work.
This review was collected via phone interview by Customer Research Inc.

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Taylor M.
Lakewood, WA
Mazda Mazda3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2018 Category: Service
Taylor said the business fixed his vehicle for him, but the price was too expensive. The work was not done properly the first time, so he had to take it back, and he still does not believe it is running up to par.
This review was collected via phone interview by Customer Research Inc.

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Dennis C.
Tacoma, WA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Dennis said the staff at this facility took care of his vehicle. They always have. They are honest and straightforward.
This review was collected via phone interview by Customer Research Inc.

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Sisto P.
Federal Way, WA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Sisto said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JB
Jonathan B.
Tacoma, WA
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Spoke with Kelly. She said this business provided quick, fast and consistently good service.
This review was collected via phone interview by Customer Research Inc.

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Richard H.
Federal Way, WA
Ford Freestar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Richard said the staff was nice and took care of him. Everything was just fine.
This review was collected via phone interview by Customer Research Inc.

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Tristan H.
Milton, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Tristan said he initially went in to get his coolant flushed and for an inspection. Upon bringing in his vehicle, the staff let him know that he did not need his coolant flushed, which would have cost him an extra $70. Every time he goes in, they are honest and up-front.
This review was collected via phone interview by Customer Research Inc.

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Georgia B.
Federal Way, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Georgia said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

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Moise M.
Tacoma, WA
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Moise said the staff was very nice. The mechanics did a good job and everything turned out beautifully.
This review was collected via phone interview by Customer Research Inc.

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Jack D.
Seattle, WA
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Jack said he has had good luck with this business in the past. On this particular visit they got him in and out and even managed to add extra services. However while he has not had any problems with the vehicle, it smells like coolant so he is wondering if one of the coolant lines was opened up or if some was spilled while the vehicle was being repaired.
This review was collected via phone interview by Customer Research Inc.

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Esther S.
Federal Way, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Esther said the employees were very nice and honest . Her service was great.
This review was collected via phone interview by Customer Research Inc.

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Steve S.
Federal Way, WA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Steve said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Maurice F.
Federal Way, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Maurice said the staff was easy to talk to , and explained the service well.
This review was collected via phone interview by Customer Research Inc.

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Shaun C.
Milton, WA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Shaun said the staff was courteous. He talked with the staff ahead of time and by the time he got to the business, they had his part ready to be replaced. He was in and out of there within two hours.
This review was collected via phone interview by Customer Research Inc.