Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

603 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


ES
Esther S.
Federal Way, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Esther said the employees were very nice and honest . Her service was great.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Federal Way, WA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Steve said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MF
Maurice F.
Federal Way, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Maurice said the staff was easy to talk to , and explained the service well.
This review was collected via phone interview by Customer Research Inc.

SC
Shaun C.
Milton, WA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Shaun said the staff was courteous. He talked with the staff ahead of time and by the time he got to the business, they had his part ready to be replaced. He was in and out of there within two hours.
This review was collected via phone interview by Customer Research Inc.

EH
Earl H.
Federal Way, WA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Earl said the people are friendly, personable, down to earth and inviting. The pricing was fair for the work done, and they didn't try to take advantage of him.
This review was collected via phone interview by Customer Research Inc.

RM
Rene M.
Milton, WA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Rene said this business provided good customer service. They tried to help her the best they could.
This review was collected via phone interview by Customer Research Inc.

LW
Linda W.
Gig Harbor, WA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Linda said this business did a thorough and comprehensive pre-purchase inspection on a vehicle she was interested in buying. The found a serious problem and they advised her on it. She appreciated their wisdom and years of experience. They saved her from making a very big expensive mistake.
This review was collected via phone interview by Customer Research Inc.

SF
SAMUEL F.
Federal Way, WA
Ford Pickup
Verified
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06/01/2018
Exceeds the standard.
Honest, reliable and family owned. Quality work done by mechanics who prove each time that they care about their work. I have been taking my trucks and cars here for years and have never left unhappy. Thanks again Federal Way Auto for being so valuable to our community and to myself. its nice knowing you can trust a business that holds true to its service and word.

RM
Roy M.
Federal Way, WA
Chevrolet Venture
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Roy said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GM
Gary M.
Tacoma, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Gary said the staff were very careful with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MJ
Monte J.
Kent, WA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Monte said he appreciates their work, and they are honest people.
This review was collected via phone interview by Customer Research Inc.

JL
Jennifer L.
Federal Way, WA
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Jennifer said this business was friendly and got the service done quickly.
This review was collected via phone interview by Customer Research Inc.

CH
CRAIG H.
Auburn, WA
Nissan Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Wonderful
Great customer service, quick, friendly and informative.

KW
KAREN W.
Milton, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Awesome work with great customer service.
I would recommend Federal Way Automotive to anyone.

MC
Michael C.
Milton, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Michael said that the facility is a friendly place to do business.
This review was collected via phone interview by Customer Research Inc.

DC
Dennis C.
Tacoma, WA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Dennis said the staff have always been good to him. They are very honest, up front, and they do a good job.
This review was collected via phone interview by Customer Research Inc.

TR
TODD R.
Auburn, WA
Ford Police Interceptor
Verified
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04/15/2018
Excellent Service
Once again, Ron, Tracy and Bill provide the best service possible in Auto Repair. Never has a shop gone the extra mile for me and my Family like this team has, and I'm sure will continue to.

DL
Demetrius L.
Federal Way, WA
BMW 745Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Demetrius said the staff are all honest people. Tracy and Ron tell him how it is. They don't overcharge or provide services that are not necessary just to make a buck. He likes the way they perform services.
This review was collected via phone interview by Customer Research Inc.

VL
VENE III L.
Tacoma, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Very honest shop
Everything went perfect as always. Very honest and friendly can always count on them to do the job right!

DL
DAVID T. L.
Federal Way, WA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Friendly service with competitive pricing.
I had the struts replaced on my 2004 Saturn VUE. They gave me a complete quote before the work was done and honored their price. Scheduling was quick and easy and it was finished in the time they said it would take. I will definitely be calling on them for service in the future!