Federal Way Automotive & Radiator


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

560 Reviews

98% Would Recommend
Latest Review 9 days ago
Bob R. on 11/16/2017
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Bob said the service was good.
Vehicle: BMW 3 Series
Category: Service
Service Date: 11/07/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Holly C. on 10/30/2017
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Holly said the staff got her in to fix her issues the same day.
Vehicle: Honda Civic Si
Category: Service
Service Date: 09/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. on 10/30/2017
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Jerry said this business provided the best price. He was treated well and he would go back.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
AARON B. on 10/26/2017
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"Honest, friendly, and the price is right!"
Always friendly and they keep you informed and updated on the progress of your vehicle!
Vehicle: Dodge Durango
Service Date: 10/24/2017
Review Created: 10/26/2017 10:17 AM
DARRELL O. on 10/21/2017
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"great customer service"
I am very pleased with work done on my car.I feel very appreciated when dealing with them and their honesty is what will make me keep coming back.
Vehicle: Jeep Cherokee
Service Date: 10/20/2017
Review Created: 10/21/2017 09:37 AM
DAVID S. on 10/04/2017
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"Great place"
Very honest company, did not get car repaired because the repair was more expensive than car was worth, however the company was very understanding and actually apologized for the bad news!
Vehicle: Nissan Maxima
Service Date: 09/27/2017
Review Created: 10/04/2017 03:25 PM
STEPHANIE R. on 09/29/2017
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"Fast, friendly, and honest."
As a first time customer, I was extremely happy with my entire experience. Friendly voice on the phone and in person. I was provided with all my options with no pressure to do more work than I could afford. The work they performed was done sooner than I had expected. I highly recommend Federal Way Automotive & Radiator to anyone looking for a new mechanic.
Vehicle: Kia Sorento
Service Date: 09/26/2017
Review Created: 09/29/2017 11:18 AM
MARIA V. on 09/27/2017
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"Great service!"
After my car wouldn't start a friend recommended this place to me to get it fixed. I am still new to the area and didn't know where to go. I was very happy with the speed in which I was taken care of and the lady at the front desk was very nice and welcoming. I felt expensive, but I had a lot of work that needed to be done on my car, so it was most likely going to be expensive anywhere. I had a great experience and would go back.
Vehicle: Ford Focus
Service Date: 09/27/2017
Review Created: 09/27/2017 07:47 PM
TATYANA M. on 09/16/2017
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"Loved it "
Such a welcoming shop to take your car. I was understood and served with an excellence. Highly recommend this place to those who are looking for a local auto shop to fix your vehicle.
Vehicle: Nissan Altima
Service Date: 09/15/2017
Review Created: 09/16/2017 07:59 PM
KIMBERLY M. on 09/10/2017
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"Great service !"
We took our 16 yr olds "new" used car to them to look over and they did a awesome job! Easy to communicate with and friendly service.
Vehicle: Chrysler Concorde
Service Date: 09/08/2017
Review Created: 09/10/2017 08:00 AM
BRAD R. on 09/07/2017
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"Great job!"
I was very pleased with their service
Vehicle: Ford Explorer Sport Trac
Service Date: 09/06/2017
Review Created: 09/07/2017 11:24 PM
Shawn G. on 09/07/2017
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Shawn said this business explained everything to him and they were nice, but they charged him for something that he did not need at this time.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/01/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
June H. on 09/06/2017
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June said this business was nice to her. They took her home and picked her up, and the service was good. Everyone worked well with her to get her vehicle working the same day.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
CARY W. on 09/01/2017
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"Outstanding"
As usual yiur customer service is exceptional and the work was done quickly and efficiently while keeping the cost minimal. Thanks for being that mechanic that i can tell my kids you can trust.The Wolvertons won't be going anywhere else from now on.
Vehicle: Mercury Milan
Service Date: 08/30/2017
Review Created: 09/01/2017 12:33 PM
Ron B., Vice President at Federal Way Automotive & Radiator responded on 09/01/2017

Cary,
Thank you for your review! It was a pleasure working with you..

Ron & Tracy

Xuanrong L. on 08/31/2017
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Xuanrong said she received excellent service.
Vehicle: Ford Focus
Category: Service
Service Date: 08/28/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
D.J. D. on 08/31/2017
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D.J. said the staff was friendly and the work was good.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/04/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
BOB H. on 08/16/2017
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"engine warning"
solved with a new switch. :)
Vehicle: Ford Expedition
Service Date: 08/14/2017
Review Created: 08/16/2017 10:05 PM
BRETT J. on 08/02/2017
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"Great service"
They checked out my car for emissions and did a great job
Vehicle: Mercedes-Benz E320
Service Date: 08/01/2017
Review Created: 08/02/2017 09:09 PM
LANE P. on 07/24/2017
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"Great Customer Service!"
Mice Nibbles! Seriously?! They replaced some fuel injector connectors after some mice with the munchies chewed on them when we left the car parked outside for a few days. It seems certain year and models of some older GM cars used a coating on some parts that mice find delicious!!
Vehicle: Buick LeSabre
Service Date: 07/20/2017
Review Created: 07/24/2017 05:11 PM
Alex B. on 07/24/2017
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Alex said they are kind. They always try to work things out and resolve them.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 07/21/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
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