Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

591 Reviews

98% Would Recommend
Latest Review 25 days ago

Reviews


CH
CRAIG H.
Auburn, WA
Nissan Pickup
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04/28/2018
Wonderful
Great customer service, quick, friendly and informative.

KW
KAREN W.
Milton, WA
Ford Escape
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04/27/2018
Awesome work with great customer service.
I would recommend Federal Way Automotive to anyone.

MC
Michael C.
Milton, WA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Michael said that the facility is a friendly place to do business.
This review was collected via phone interview by Customer Research Inc.

DC
Dennis C.
Tacoma, WA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Dennis said the staff have always been good to him. They are very honest, up front, and they do a good job.
This review was collected via phone interview by Customer Research Inc.

TR
TODD R.
Auburn, WA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Excellent Service
Once again, Ron, Tracy and Bill provide the best service possible in Auto Repair. Never has a shop gone the extra mile for me and my Family like this team has, and I'm sure will continue to.

DL
Demetrius L.
Federal Way, WA
BMW 745Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Demetrius said the staff are all honest people. Tracy and Ron tell him how it is. They don't overcharge or provide services that are not necessary just to make a buck. He likes the way they perform services.
This review was collected via phone interview by Customer Research Inc.

VL
VENE III L.
Tacoma, WA
Toyota Camry
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04/05/2018
Very honest shop
Everything went perfect as always. Very honest and friendly can always count on them to do the job right!

DL
DAVID T. L.
Federal Way, WA
Saturn VUE
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03/28/2018
Friendly service with competitive pricing.
I had the struts replaced on my 2004 Saturn VUE. They gave me a complete quote before the work was done and honored their price. Scheduling was quick and easy and it was finished in the time they said it would take. I will definitely be calling on them for service in the future!

OC
Omar C.
Tacoma, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Omar said the staff did exactly what was promised in the right time, at the right price.
This review was collected via phone interview by Customer Research Inc.

MR
MELISSA R.
Milton, WA
Chrysler Sebring
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03/14/2018
Love this place!!
They are amazing, caring and kind!!!! SO thankful to be a long time customer!!!

MS
Michael S.
Federal Way, WA
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Michael said the business finished quickly.
This review was collected via phone interview by Customer Research Inc.

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Zach B.
Puyallup, WA
Subaru Legacy Wagon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2018 Category: Service
Zach said the staff were pretty good.
This review was collected via phone interview by Customer Research Inc.

JH
Jason H.
Federal Way, WA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Spoke with Jonathan. He said the business got the parts to his vehicle in a timely manner and had it finished on the same day. The staff were nice.
This review was collected via phone interview by Customer Research Inc.

JD
Jacob D.
Federal Way, WA
Subaru Impreza Sedan (Natl)
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02/16/2018 Category: Service
Jacob said the employees had friendly customer service.
This review was collected via phone interview by Customer Research Inc.

EC
ERIC C.
Federal Way, WA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Friendly, Experienced, Quick, and Excellent Work
Ron has the best Car Mechanics in the industry. I never had any problems with them. They are very honest.

LD
LEN D.
Tacoma, WA
Toyota 4Runner
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02/11/2018
Phenomenal Service
They were great in diagnosing and communicating the work that needed to be completed.

MS
Mike S.
Auburn, WA
Lincoln Town Car
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01/20/2018 Category: Service
Mike said this business was friendly and provided really good service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Federal Way, WA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
John said everything went great.
This review was collected via phone interview by Customer Research Inc.

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Basilio F.
Federal Way, WA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Basilio said the employees were excellent.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Auburn, WA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Tim said the employees were friendly. They provided really good service.
This review was collected via phone interview by Customer Research Inc.