Federal Way Automotive & Radiator


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

555 Reviews

98% Would Recommend
Latest Review 17 days ago
DAVID S. on 10/04/2017
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"Great place"
Very honest company, did not get car repaired because the repair was more expensive than car was worth, however the company was very understanding and actually apologized for the bad news!
Vehicle: Nissan Maxima
Service Date: 09/27/2017
Review Created: 10/04/2017 03:25 PM
STEPHANIE R. on 09/29/2017
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"Fast, friendly, and honest."
As a first time customer, I was extremely happy with my entire experience. Friendly voice on the phone and in person. I was provided with all my options with no pressure to do more work than I could afford. The work they performed was done sooner than I had expected. I highly recommend Federal Way Automotive & Radiator to anyone looking for a new mechanic.
Vehicle: Kia Sorento
Service Date: 09/26/2017
Review Created: 09/29/2017 11:18 AM
MARIA V. on 09/27/2017
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"Great service!"
After my car wouldn't start a friend recommended this place to me to get it fixed. I am still new to the area and didn't know where to go. I was very happy with the speed in which I was taken care of and the lady at the front desk was very nice and welcoming. I felt expensive, but I had a lot of work that needed to be done on my car, so it was most likely going to be expensive anywhere. I had a great experience and would go back.
Vehicle: Ford Focus
Service Date: 09/27/2017
Review Created: 09/27/2017 07:47 PM
TATYANA M. on 09/16/2017
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"Loved it "
Such a welcoming shop to take your car. I was understood and served with an excellence. Highly recommend this place to those who are looking for a local auto shop to fix your vehicle.
Vehicle: Nissan Altima
Service Date: 09/15/2017
Review Created: 09/16/2017 07:59 PM
KIMBERLY M. on 09/10/2017
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"Great service !"
We took our 16 yr olds "new" used car to them to look over and they did a awesome job! Easy to communicate with and friendly service.
Vehicle: Chrysler Concorde
Service Date: 09/08/2017
Review Created: 09/10/2017 08:00 AM
BRAD R. on 09/07/2017
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"Great job!"
I was very pleased with their service
Vehicle: Ford Explorer Sport Trac
Service Date: 09/06/2017
Review Created: 09/07/2017 11:24 PM
Shawn G. on 09/07/2017
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Shawn said this business explained everything to him and they were nice, but they charged him for something that he did not need at this time.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/01/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
June H. on 09/06/2017
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June said this business was nice to her. They took her home and picked her up, and the service was good. Everyone worked well with her to get her vehicle working the same day.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
CARY W. on 09/01/2017
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"Outstanding"
As usual yiur customer service is exceptional and the work was done quickly and efficiently while keeping the cost minimal. Thanks for being that mechanic that i can tell my kids you can trust.The Wolvertons won't be going anywhere else from now on.
Vehicle: Mercury Milan
Service Date: 08/30/2017
Review Created: 09/01/2017 12:33 PM
Ron B., Vice President at Federal Way Automotive & Radiator responded on 09/01/2017

Cary,
Thank you for your review! It was a pleasure working with you..

Ron & Tracy

Xuanrong L. on 08/31/2017
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Xuanrong said she received excellent service.
Vehicle: Ford Focus
Category: Service
Service Date: 08/28/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
D.J. D. on 08/31/2017
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D.J. said the staff was friendly and the work was good.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/04/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
BOB H. on 08/16/2017
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"engine warning"
solved with a new switch. :)
Vehicle: Ford Expedition
Service Date: 08/14/2017
Review Created: 08/16/2017 10:05 PM
BRETT J. on 08/02/2017
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"Great service"
They checked out my car for emissions and did a great job
Vehicle: Mercedes-Benz E320
Service Date: 08/01/2017
Review Created: 08/02/2017 09:09 PM
LANE P. on 07/24/2017
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"Great Customer Service!"
Mice Nibbles! Seriously?! They replaced some fuel injector connectors after some mice with the munchies chewed on them when we left the car parked outside for a few days. It seems certain year and models of some older GM cars used a coating on some parts that mice find delicious!!
Vehicle: Buick LeSabre
Service Date: 07/20/2017
Review Created: 07/24/2017 05:11 PM
Alex B. on 07/24/2017
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Alex said they are kind. They always try to work things out and resolve them.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 07/21/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Shari S. on 07/22/2017
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Shari said they were helpful and friendly.
Vehicle: Acura MDX
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
BOB W. on 07/21/2017
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"Good work"
Very friendly and informative throughout the process.
Vehicle: Dodge Neon
Service Date: 07/20/2017
Review Created: 07/21/2017 08:03 PM
LOUIS H. on 07/17/2017
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"Always reliable and honest."
The test drive to evaluate brakes was a bit of a surprise. I just wanted to know how much was left before I needed to replace them. Wasn't expecting that much of a price tag. Guess I need to communicate more clearly.
Vehicle: Toyota Highlander
Service Date: 07/17/2017
Review Created: 07/17/2017 10:37 PM
Ron B., Vice President at Federal Way Automotive & Radiator responded on 07/18/2017

Mr. Haake,
Thank you for your response.  We did perform a full brake inspection. Removed all tires, microed disc rotors and estimated thickness of all pads.  Found slight warpage in all rotors, customer declined. Sorry for your disapointment.

Ron & Tracy Buckholz
Owners

SALLY ANN R. on 07/17/2017
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"High standards"
Very courteous and professional.
Accomadated my schedule to service my car for an AC issue
Vehicle: Mercury Montego
Service Date: 07/14/2017
Review Created: 07/17/2017 09:49 AM
Frank E. on 07/15/2017
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Frank said the business does good work.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 555 in total