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Fitzgerald's Countryside Hyundai Review from STEPHEN J. on 04/08/2014

SJ
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STEPHEN J.
Clearwater, FL
2013 Hyundai Elantra
Fitzgerald's Countryside Hyundai
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/08/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PAINTED SIDEVIEW MIRROR WRONG COLOR
WAITED 2 HOURS FOR CAR WITH APPT. THEN FINDING IT WAS WRONG COLOR. RETURNED A WEEK LATER WITH APPT. HAD TO WAIT ANOTHER HOUR MAKING ME LATE FOR WORK AGAIN. VERY POOR CUSTOMER SERVICE N WILL NEVER GO BACK THERE. WOULD NEVER RECOMMEND.
Not Recommended
ERIC C., President from Fitzgerald's Countryside Hyundai responded on 04/11/2014 05:28 AM

Good morning,

I have tried to call but have not heard back from you. I am sorry to hear that we fell short of your expectations. We did acknowledge the error regarding the paint and as a result we did furnish you with the paint work and the installation of your mirror at no charge in hopes of making things right.

While we do go to great lengths to make sure that mistakes like this do not occur, unfortunately they occasionally still do. We do however always try to acknowledge and correct any service errors that come up.

If you would like to discuss your concerns with me, please give me a call at 727-799-1800 X19318.

Eric Coffey
Service Director
Fitzgerald Hyundai
727-799-1800
coffeye@fitzmall.com
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