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Ford of Kirkland

Average Score
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
3.2
(65 Reviews)
-50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland! We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland!

Categories
Car Dealer, Auto Repair, Car Maintenance
Contact
(425) 821-6611
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11800 124th Ave NE Kirkland, WA 98034

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland! We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland!

Categories
Car Dealer, Auto Repair, Car Maintenance
Contact
(425) 821-6611
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11800 124th Ave NE Kirkland, WA 98034

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland! We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland!

Categories
Car Dealer, Auto Repair, Car Maintenance
Contact
(425) 821-6611
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11800 124th Ave NE Kirkland, WA 98034
All Departments' Reviews
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
3.2
(65 Reviews)

CM
gravatar
Chris M.
Woodinville, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2022
0
Go ANYWHERE Else
Incredibly disappointed with this dealership. If you want five star service, go somewhere else. The car buying part is easy - you want to buy it and they want to sell it. I’ve never had that problem with this dealership. However any time I work with the service center I seem to have an issue. Last Friday I took my brand new Ford Bronco in because the soft top was having issues. I made an appointment ahead of time and let the scheduler know exactly what was going on. I went in, met with Dean, and explained it all again. He briefly looked at the car, asked me where I bought it (Bellingham Ford) which is completely irrelevant because any Ford dealership, including Ford of Kirkland, will tell you to take your Ford to any Ford dealership if you have a problem. Dean however told me there wasn’t enough miles on the car to be covered by warranty which despite sounding completely backwards is what he was sticking to. He even suggested taking a road trip and putting about 2K miles on it so he could submit a claim to Ford more likely to go through. He explained that if I said it didn’t come broken, which it did, then they could fix it under warranty and Ford wouldn’t question it. I then said I had read online about that exact trick and dealerships were claiming it to be user error so they wouldn’t have to pay for it. Dean then said “stop reading stuff on the internet.” His arrogant rambling continuously brought him back to the phrase “I’m not getting stuck with a $2,500 bill. You’ll have to take this back to Bellingham.” So, despite having purchased three cars from this specific dealership over the years I was told to hit the bricks.

I drove up to Bellingham Ford and someone came out and looked at my soft top for two seconds, snapped a part back into place and told me I was good to go. Sure enough, the roof was functioning perfectly again. When I asked how I could pay my $2,500 tab they looked at me confused, told me it was free of charge and would have been covered by the warranty anyway. They then apologized profusely on Ford of Kirklands behalf when I told them what had happened.

I shouldn’t have to take three hours out of my only day off because a dealership is being petty about me finding a car somewhere else (Ford of Kirkland is marking their Broncos up $30K by the way) but they refused to help me, or even have an educated individual look and see if it was something simple so my one day off was ruined because Dean didn’t want to get stuck with what he incorrectly presumed would be a fat bill.

I called to speak with Dean after and got the run around. I told the person I was speaking with that I would be leaving negative reviews so people would be aware of their poor service and they then asked if a couple hundred dollars would prevent me from doing so. Just make sure you consider bribery in their dealership ratings before dealing with this dishonest group of misers. I wonder what their rating actually would be if they weren’t willing to pay people to not post honest reviews.

You can buy a car for a good price from pretty much any dealership. If you want that and good service, go somewhere else.
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