Future Hyundai of Concord


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1074 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.8437494/5Overall Rating 4.8437494/5Overall Rating 4.8437494/5Overall Rating 4.8437494/5rating 4.8437494
Original
Overall Rating 2.46875/5Overall Rating 2.46875/5rating 2.46875rating 2.46875rating 2.46875
95% Would Recommend
100% Business Response
Latest Review 15 minutes ago
Linda M. on 09/21/2017
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"Future Hyandai of Concord provides great and sometims individualized service"
Future Hyundai of Concord consistently provides excellent service to its customers. One of the team members may even provide individual transportation if needed.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 09:31 PM
Eileen D. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Maybe update the waiting area
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 05:59 PM
Gladys S. on 09/20/2017
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"Oil change"
Thank u
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:07 PM
Jorge R. on 09/20/2017
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"Great service"
Everyone did Great job
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 09:49 AM
Verified Customer on 09/19/2017
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"Friendly service! Knowledgeable employees!"
Always satisfied.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/19/2017 06:07 PM
Denise C. on 09/19/2017
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"60,000 Mile Service"
Mike was great checking me in and going over my service options. He took care of my shuttle home and return so I would be back at the shop as my service was finished. Everyone is always friendly, helpful, and wants to ensure the comfort and satisfaction of their customers. Concord Hyundai is always my dealership of choice.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:16 PM
Sam V. on 09/19/2017
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"Always excellent"
Thank you for getting everything done so fast!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 10:20 AM
JOHN D. on 09/18/2017
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"Thorough and Timely "
Took my car at the appointed time, performed the service and returned it before the promised time.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:48 PM
Verified Customer on 09/15/2017
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"Love Future Hyundai"
All the people who work in Service are so friendly and helpful.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/15/2017 09:18 PM
Brad F. at Future Hyundai of Concord responded on 09/18/2017

Thank you so much! Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Brian M. on 09/15/2017
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"Problem starting in the morning."
I really thought it was going to take a while to find the issue but it was solved quickly. The next day I had my car back. Nice to know i can bring in my car for an issue and have it at least looked at in the same day. I would have had my car back that day had it not been for a part.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 04:40 PM
Brad F. at Future Hyundai of Concord responded on 09/18/2017

Thank you so much for the positive feedback. We hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
great job
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 10:03 AM
Brad F. at Future Hyundai of Concord responded on 09/15/2017

Thank you for the survey! Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient & Personable"
I have been a customer for at least 5 years without complaints or disputes. Thanks to all the service advisors and mechanics.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 08:55 PM
Brad F. at Future Hyundai of Concord responded on 09/15/2017

Thank you so much. Really appreciate you being a loyal customer and hope the positive experience keeps you with us. Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Felicia L. on 09/14/2017
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"Good people"
The service guy that I dealt with











I felt that my agent was genuinely convcernef
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/14/2017 05:12 PM
Brad F. at Future Hyundai of Concord responded on 09/15/2017

Thank you so much for the positive feedback. Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good attention"
yes
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 01:34 PM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

Thank you for the feedback. Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Vladislav V. on 09/14/2017
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"Great service"
I like the convenience of online scheduling with an option of chat support. Took me 5 min to schedule an appointment as compared to 3 phone calls, 10 min wait to finally get to the operator, leaving the call back number, missing the callback call, "reload-repeat" on other local dealer
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 06:37 AM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

Thank you so much for the positive feedback! hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Customer Focused"
Service staff is friendly, knowledgeable and proactive.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 07:03 PM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

Thank you so much for the positive feedback! hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
I have always had excellent service. It is completed as promised and always with a smile.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 02:46 PM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

Thank you. Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Lorraine S. on 09/13/2017
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"The friendliness of the staff working that day."
The staff was amazing and I didn't have a long wait like in the past.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 02:19 PM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

 really happy to hear service has improved and hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Joseph M. on 09/13/2017
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"Service "
I always receive excellent service all around! Thank you
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 11:28 AM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

Thank you so much for the feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Katherine C. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service department makes it all seem easy. I dropped off my Sonata for an oil change, a recall and a tail light wiring issue. Everything was done quickly and efficiently. Thanks for making it easy Hyundai!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 09:42 AM
Brad F. at Future Hyundai of Concord responded on 09/14/2017

We strive to make every visit a quick and efficient and in the automotive business this can be a challenge at times. Thank you for the positive feedback. Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Displaying Review 1 - 20 of 1074 in total