Please continue to have a dedicated staff that is focused on doing the proper repair even if a mistake is made by the staff. The service manager, Christopher Grate, was very patient and tried his best for me. Maribel Perez, my service advisor, and Lylah Redeker, the warranty manager, really focused on repairing my Tucson properly after a mistake had been made. I am grateful to the technicians who repaired my car correctly after the mistake. I am glad that I did not feel pressured by sales people while I was waiting for my car. Thanks for having a great agency and fine, Korean made automobiles. Thanks for having great Korean & U.S. made accessories (e.g. Korean made Hancook tires).

Recommended

Chris M G., Service Manager from Future Hyundai of Concord responded on 02/26/2014 07:16 AM

Robert, Thank you very much for bringing your vehicle to us. Again, apologies for the tire issues. I am very glad we resolved the problem and really appreciate your understanding and patience.

Thank you so much Robert.

Christopher Grate

Future Hyundai of Concord

925-688-1655

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