Griffin's Transmission & Auto Service


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

214 Reviews

97% Would Recommend
Latest Review over 1 year ago

William C. on 05/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
William said this business was very good at communicating. He had to call them a couple of times, and they always called him back.
Vehicle: Jeep Liberty
Category: Service
Service Date: 04/15/2016
Review Created: 05/28/2016
This review was collected via phone interview by Customer Research Inc.
Jesse B. on 05/28/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jesse said the service was good. He thank them for the quote he was given. He will probably be in to see them soon for more work.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 05/18/2016
Review Created: 05/28/2016
This review was collected via phone interview by Customer Research Inc.
Michael R. on 05/24/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said he really appreciates the service from the business. They were prompt and they did a great job.
Vehicle: Honda Accord
Category: Service
Service Date: 05/13/2016
Review Created: 05/24/2016
This review was collected via phone interview by Customer Research Inc.
William C. on 05/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
William said the business gave him all the information he needed regarding the service.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/19/2016
Review Created: 05/23/2016
This review was collected via phone interview by Customer Research Inc.
Doug S. on 05/20/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Doug said he has no issues with this business, but their communication could have been a little bit better.
Vehicle: Ford Ranger
Category: Service
Service Date: 05/17/2016
Review Created: 05/20/2016
This review was collected via phone interview by Customer Research Inc.
Mary F. on 05/15/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said she has used this business for about five years now. They are very truthful and they stand behind their work.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/29/2016
Review Created: 05/15/2016
This review was collected via phone interview by Customer Research Inc.
Sue L. on 05/14/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sue said they do wonderful work.
Vehicle: Ford Mustang
Category: Service
Service Date: 05/12/2016
Review Created: 05/14/2016
This review was collected via phone interview by Customer Research Inc.
RICHARD R. on 04/30/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad quote"
I asked you a quote and was told after they had my car they said it was wrong

My other quote was from the Auto Dr and was $10 higher. I went to the Auto Dr and they said I was over charged and that their quote was the total cost
Vehicle: Lexus ES 300
Service Date: 04/25/2016
Review Created: 04/30/2016 07:13 AM
Don G. at Griffin's Transmission & Auto Service responded on 05/02/2016

I am sorry the customer is unhappy with the quote,but thats just what a quote is it is amost never exact until you get in to the job or sometimes even when you are finishing the job. The lexus is a 1995 with216,796 miles. As I told the customer someone has already tried to repair that problem. He had broken connector everwhere and we had to take some things off and repair connections where they were broken. . Each shop has different labor prices. We do not use after market parts on that kind of job. There was after market parts used on it before and thats why it had to be repaired again. We did the best job we could do for the customer but when you buy a car with that many miles on it ,well you can run in to all kinds of problems. As we told the customer he will most likely have to get a wiring harness for his car. Alot of his connectors we broken before he brought the car to our shop and we pointed them out to him. We work hard to do the job right and we fill that we did.

Dean B. on 04/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dean said this business did great work, they were on time, and they did what was promised to the vehicle.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 04/27/2016
Review Created: 04/30/2016
This review was collected via phone interview by Customer Research Inc.
William W. on 04/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Linda. She said they were very happy with the efficiency of the repair.
Vehicle: Chrysler 300
Category: Service
Service Date: 04/26/2016
Review Created: 04/28/2016
This review was collected via phone interview by Customer Research Inc.
Terry B. on 04/26/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Cindy. She said they did a good job.
Vehicle: Ford Ranger
Category: Service
Service Date: 04/21/2016
Review Created: 04/26/2016
This review was collected via phone interview by Customer Research Inc.
Karen H. on 04/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Thomas. He said he trusts this business because they know what they're doing to fix the vehicle correctly, they're honest, and dependable.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 03/29/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Jim H. on 04/22/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jim said he had a good experience with the business.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/19/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
MAX G. on 04/19/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Transmission Service and General Automotive Maintenance"
My 2003 Surburban has a hand wrought Don Griffin transmission in it as of last Friday and it shifts and performs better than it did when it was new! I really like the older Surburbans, they were trucks. Not excessive electronic technology provisioned, overpriced and oversized mom mobile stationwagons they have become in the last five years. I have had four Surbans over the years and will not buy another one in the future until they make real trucks with steel bumpers again. I REALLY like what Don Griffin's team has done for my truck!!!!!
Vehicle: Chevrolet Suburban
Service Date: 04/15/2016
Review Created: 04/19/2016 06:42 AM
Don G. at Griffin's Transmission & Auto Service responded on 04/20/2016

Mr. Greene: Thank you for a great reveiw. Mr. Greene has been a great customer for quit a few years now and we are glad to be of service to all he automotive needs. Keep on rolling Mr. Greene and we will keep on taking care of your Suburban.

Rachel C. on 04/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rachel said the business provides great service, they are awesome.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 04/08/2016
Review Created: 04/13/2016
This review was collected via phone interview by Customer Research Inc.
Michael T. on 04/02/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said the business was great, helpful, and pleasant. It was a lovely service.
Vehicle: Honda Odyssey
Category: Service
Service Date: 03/29/2016
Review Created: 04/02/2016
This review was collected via phone interview by Customer Research Inc.
Richard R. on 03/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said the business is very friendly and were exact with the estimate of both time and cost, which he appreciates, even though his vehicle is older he knows it could last so much longer so he has a couple of things he still needs for them to do. He has recommended them to his daughter and son-in -law. The older gentleman was very informative with some suggestions as well.
Vehicle: Lexus ES 300
Category: Service
Service Date: 03/28/2016
Review Created: 03/30/2016
This review was collected via phone interview by Customer Research Inc.
Tim P. on 03/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said he has been knowing Don for years and he has always done great work. He has fair prices. He has and will continue to recommend them to all of his friends.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/28/2016
Review Created: 03/30/2016
This review was collected via phone interview by Customer Research Inc.
Janet M. on 03/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Janet said she liked the communication between herself and the employees at this business. She stated the staff is very nice and they did a great job.
Vehicle: Pontiac G6
Category: Service
Service Date: 03/07/2016
Review Created: 03/30/2016
This review was collected via phone interview by Customer Research Inc.
Saoud A. on 03/28/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Saoud said he liked the service and they took good care of him.
Vehicle: Ford Mustang
Category: Service
Service Date: 03/03/2016
Review Created: 03/28/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 214 in total