Gustafson Brothers Service Center

Reviews (3095)

rating 4.8203722rating 4.8203722rating 4.8203722rating 4.8203722rating 4.8203722

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Kyle said the business has a shuttle service that took him home and then picked him up when his vehicle was ready. He was pleased.
Category: Service
Review Created: 11/21/2014
This review was collected via phone interview by Customer Research Inc.
Mark said this business does the job right and completed the work the same day.
Category: Service
Review Created: 11/20/2014
This review was collected via phone interview by Customer Research Inc.
Tom said when he went to pick up his vehicle, they had damaged it. He and the service advisor walked around his vehicle. He never pointed out the damage to his vehicle and he had to find it himself. Finally, he had to point it out to the service advisor who already knew about it. He told him what probably happened but never did apologize. They also took his vehicle off the premises. He said he does not know what they were doing with his vehicle. He stated he knew how much gas he had and it was lower than when he brought it in. He was satisfied with the courtesy of his service advisor until the damage was discovered and he gave no apology. To serve him better, they need to tell what happened and be up front about it.
Category: Service
Review Created: 11/20/2014
This review was collected via phone interview by Customer Research Inc.
Richard said he was happy from the beginning to the end.
Category: Service
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Jay said he left his vehicle and got the service done the same day, which made him happy. They took care of him right away. He said it was his first time there and he would go back again.
Category: Service
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Kirk said they got some dirt on the headliner of his vehicle, but he thinks it will wash off. They are doing a good job.
Category: Service
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Alicia said the employees were very courteous, friendly and they helped her with her vehicle.
Category: Service
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Dave said they were very prompt and gave him good feedback.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Manny said the business told him what they were going to do and did what they said.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Ryan said he received good service at the business and in a timely manner. He said they could be cheaper.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Colin said his vehicle would not start and he had it towed to this business on Thursday night. They did not start working on it till the next day, which was fine because it got there late. They found it had a bad starter and they replaced it. That Friday night he went to pick up the vehicle but it still would not start. On Saturday he never got word from them really until it was ready after their closing time and he picked it up then. The vehicle worked alright over the weekend but the next week his battery died. He said he was bummed that they did not catch the battery sooner and that was why the vehicle was not working. He said they need to work on their communication based on the lack of communication he had that Saturday.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Curtis said the service this business performed on his vehicle was done in a timely manner, and correctly.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Michelle. She said everything was fine.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Joey said they were done in a timely manner. They were quick. He had to go back to school and they had his vehicle ready in a day and a half. It was great. He has no issues with them. They always do a good job.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Jeannette said this business' work is very good and the employees there are pleasant.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Mike said this facility did the job right the first time. He did not need to go back and has always been satisfied.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Don said they did such a great job he is going to start bringing both vehicles in for all of the repairs that are needed.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Karl said this business was very good. He does not have any problems there, they are courteous, they stand behind their work, and he likes to do business with them. He was absolutely satisfied with the courtesy of his service advisor. He said the quality of work performed has been so far so good. He recommends them all the time to other people.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Reid said the business takes care of the issues and keeps him informed. He has used them for years and is happy with them.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Tara. She said the business got her vehicle done in a very timely manner and provided her with shuttle service, which was very convenient. She mentioned that they are the best little business around and she is happy to have them in town.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 3095 in total
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