Gustafson Brothers Service Center

Reviews (2828)

rating 4.81735rating 4.81735rating 4.81735rating 4.81735rating 4.81735

Recommend?
99%

ReScore (1) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 4.0rating 4.0rating 4.0rating 4.0rating 4.0
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Nancy said this business is nice, they have fair prices and she will be returning to the business. She stated they did not leave her feeling as if she was overcharged like past experiences with other businesses. She already recommends the business.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Carl said this business did a good job.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Nancy said this business is the best. She has been going to them for over 30 years.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Randy said the business always does a great job and the service is really good.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Mike said he has been going to this business for twenty-five years. He said his vehicle was delayed by thirty minutes because they had a communication issue but he chose not to elaborate further. He said he thinks this business could serve him better if they went back to their old roots and would try to up sell less.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Ed said this business diagnosed the problem, gave him an estimate and fixed his vehicle quickly.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Bob said this business always does good work.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Stacey said the customer service of Julie, the service advisor, is awesome.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Jim said he really like his service advisor, Jose. He is professional and honest.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Jeff said the overall service experience was great. The business is good and provides excellent service. The vehicle is running a lot better since the service. It is very old so there is still a clunking. The lady assisting him was really nice. They always communicate very well.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Tracy said Ron was excellent and she really trusts him. The business had her vehicle for an extra day due to a parts delay. She really enjoyed that the business compensated the extra day on her rental car. The pricing was a little high. She said she also wished the business did a better job explaining the repairs done to her vehicle.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Brian said everything was fine with his service, but he thinks they were trying to do more than was necessary. He chose not to elaborate.
Category: Service
Review Created: 04/11/2014
This review was collected via phone interview by Customer Research Inc.
Sanford said the business did a nice job. He said he knew what the problem was and the business fixed it. The communication between him and the business was exceptional.
Category: Service
Review Created: 04/10/2014
This review was collected via phone interview by Customer Research Inc.
Tony said this business is top notch as is their customer service. The staff goes out of their way to accommodate the customer, and they gave him a ride home after he dropped his vehicle off. He had them check out a vehicle that was selling for $1,400. The technician told him what was wrong with the vehicle, and told him what to do if he wanted to fix it himself. His last mechanic never would have told him how to do the work himself. They told him the vehicle was good for what he wants it for, and he bought it. He is bringing it to this business for service today. Juliana, his service advisor, called him to let him know she ordered a part for his vehicle that was hard to find. She is aware he does not have a lot of money, and told him they could work something out financially if he wanted them to install the part. This business' customer service floors him. Juliana is bubbly, positive and up front, and she has a great attitude. Everyone who works for this business is great, including the two women who work the front desks. His mom has been going to the same mechanic for over thirty years, and she is going to start going to this business for service. He tells everyone he knows about them.
Category: Service
Review Created: 04/08/2014
This review was collected via phone interview by Customer Research Inc.
Robert said he had some major repairs done to his vehicle and he is happy with the results. This is a good business. Jose was great and he kept him updated.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Lejeune said the staff was friendly. They did a timely job. Eden at the front desk was helpful.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Clayton said he was super happy with the service. He is always treated well.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Mathew said the customer service was great. The communication back and forth was great. His vehicle was done a week after the promised date. He chose not to elaborate on the cause of the delay.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Wes said he heard good things about this business.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Larry said this business did what they said they would do, and in a timely manner. They also listened to his problems and they have good prices.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 2828 in total
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