Gustafson Brothers Service Center
Gustafson Brothers Service Center
19161 Gothard Street
Huntington Beach, CA 92648
Huntington Beach, CA 92648
(714) 847-5600
Contact send a message
Website http://www.gustafsonbros.com
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
33.6840362
-118.0019846
Latest Reviews for Gustafson Brothers Service Center
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Frank K. in CA ReScore Review on 05/01/2012
Frank said everything went fine.
Original Review on 04/19/2012
Frank said that his service went fine. His vehicle was delayed from a Friday until Tuesday because the part they had was defective and they had to order another part. He thought that this business was just replacing the clutch for the AC but when he looked at the vehicle he noticed that they also installed a compressor. He was a little confused about that because they never mentioned that they were going to install a compressor. Due to this reason he wasn't completely satisfied with the communication between him and his service advisor.
Category:
Service
Review Created:
04/19/2012
This review was collected via phone interview by Customer Research Inc.
John G. from Gustafson Brothers Service Center responded on 04/26/2012
Jose and Frank spoke after the repairs and cleared up the confusion. The vehicle received the correct repairs at a good price and everyone is happy with the final result.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Deron L. in California on 05/20/2013
Deron said he likes the customer service and they were prompt.
Category:
Service
Review Created:
05/20/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Jake M. in California on 05/20/2013
Jake said they did a wonderful job.
Category:
Service
Review Created:
05/20/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Kyle M. in California on 05/20/2013
Kyle said they were helpful and friendly. Everything turned out perfectly fine.
Category:
Service
Review Created:
05/20/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Frank M. in California on 05/17/2013
Frank said everything he asked of the business was done plus more, and he will be back over there when he needs to service his vehicle.
Category:
Service
Review Created:
05/17/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Jeffrey V. in California on 05/17/2013
Jeffrey said they were very nice and helpful.
Category:
Service
Review Created:
05/17/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Thomas M. in California on 05/17/2013
Thomas said the business is overall a good place to take vehicles. The business is the top of the line. Dane informs what work is getting done, and when it will be ready.
Category:
Service
Review Created:
05/17/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Doug M. in California on 05/17/2013
Doug said he usually has good luck with this business.
Category:
Service
Review Created:
05/17/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Tom S. in California on 05/17/2013
Tom said this business spotted things that were damaged on his vehicle when he purchased it. He likes that they were thorough enough to recognize things that he forgot about. They were nice to him and very knowledgeable. They called him back when normally he has to call other places back when he is having service done. They will sit on the phone with customers when there are questions and actually talk to their customers. The service was completed sooner than he expected and they even washed his vehicle. He thought they were cool at this business. The service was smooth with no hang ups. They didn't act like they were trying to get him off the phone. The cost may be high but they are thorough and good at what they do.
Category:
Service
Review Created:
05/17/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Cynthia E. in California on 05/16/2013
Cynthia said the customer service at this business was great. The coffee was great but the coffee machine needs instructions near it because she was embarrassed about not knowing how to use it. The staff was great but they input the wrong license plate into the computer, which she pointed out to Stan. She has already recommended them to others. She would like to thank them and she will be back next year for her smog check.
Category:
Service
Review Created:
05/16/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 10 of 1908 in total




Reviews with the "Verified by SureCritic Logo" come with our assurance that the reviewer is the actual customer.