Brought our 2013 Santa Fe in for oil/filter change on a "snowy" day, Monday, 2/18/15. I called in because I was running late for my appointment while driving on 664S. Although I am sure Jonathan Noak could have left early, he took our car in, gave us respectful and conscientious service - he continues to do this type of job EVERY time we bring our vehicle in for service. We appreciate his professional and kind demeanor. As a brief history --- the Santa Fe was bought off your lot, brand new. It gave us "grief" for the 1st few months; the SALES person was absolutely no help and treated us as though we were just another # and he just made another sale. Johnathan Noak took our frustration "under-his-wing" and helped us weed out the bugs of the vehicle. If it weren't for his approach to the customer's needs, we would have filed this vehicle experience as a LEMON and moved on. Mr. Noak needs to be commended for his attitude, patience, kindness and above all else his professional mannerism.

Recommended

Elaina A., Service Manager from Hall Hyundai Chesapeake responded on 02/18/2015 11:12 AM

Thank you so very much for the absolutely wonderful comments. We are truly blessed to have Johnathan here. He is truly exceptional at his customer service skills. I am very glad that he had taken the time with you to make you feel comfortable with coming here to Hall Hyundai. We appreciate your continued business with us and look forward to serving you again.

Elaina Arnold
Service Director
Hall Hyundai Chesapeake
757-966-7235-direct

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