For 6 weeks in Feb, and March 2022 I attempted to make an appointment at Hyundai of Greeley for a regular oil change. The service calendar was non-operational, even though the greeting on the telephone line for the service department referred callers to that calendar. I called three times and left voice mail messages on two different service department lines. None of my calls was returned. On Feb. 25 I even drove in person to the dealership and tried to get on the appointment calendar by speaking to a rep in person. I never received email confirmation of that appointment, and indeed it turned out that I still wasn't on the calendar. After giving up and scheduling at a different dealership, I received an email from Hyundai of Greeley in early March, telling me that my car was overdue for an oil change (!) The email contained a link to the long-defunct online appointment calendar. The calendar apparently has returned to operation just as mysteriously as it had disappeared. To keep from driving to another town for an oil change, I canceled the alternative appointment and hesitantly returned to Hyundai of Greeley. I was offered no explanation for the breakdown in customer service. I had previously been very happy with service at Hyundai of Greeley, but after this highly frustrating experience with scheduling, I am reluctant to recommend the service department to others.

Alex B. from Hyundai of Greeley responded on 03/24/2022 02:29 PM

David, I apologize you did not receive the top notch service you are used to from us in regards to scheduling and getting ahold of our staff! We have just ironed out the problem with our phone system, as we have gotten quite a few clients of ours letting us know they are not getting throught. We have resolved the phone call routing system, so the numbers for service will ring to the two advisors on duty going forward. You may now call 970-939-5240 and be confident you will get an advisor on the phone, or to our visual voicemail system.

We are working diligently to expand and grow so we have more room to accomodate our clients who prefer to wait for express service. I would like to extend an offer of a complimentary express service to you that you may use at any time in the future for the inconvenience you had with scheduling this visit. Please feel free to give me a call if you have any further questions!

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