Hyundai Of North Charleston provides the highest quality repair and maintenance for your vehicle.Hyundai Of North Charleston provides the highest quality repair and maintenance for your vehicle.
This is an updated review. Please steer clear of this dealership.
I had went in for a FULL SYNTHETIC oil change on the 11th, my service advisor Percy came and got me about an hour into my service to explain my vehicle needed a variety of services. Including, brake fluid, coolant, injector service, and fuel induction service. I asked for proof of my valves being "caked with carbon" but he said that he can't provide that as I am not allowed back where my car was. I also asked if these were mileage recommendations or if the technician saw that this was wrong with my car. Percy assured me that the technician had the car apart in the back at that moment. I declined all services besides the oil change because I knew that these services were NOT needed. I was checked out, and I left. About 15 minutes later I turned around because my paperwork showed that it was a synthetic blend. I drove back into the service lane and spoke with Percy, and he said "they both come out of the same barrel, that is how the service technician put it on the ticket, there is full synthetic in your vehicle." I left, knowing this was a lie and I called back in to speak with the service manager. It took multiple attempts, ranging from phone calls, voicemails, and text messaging for the manager to call me on Friday morning, the day I was leaving Charleston to return home from vacation. I had let him know that my car was making a whistling noise under acceleration, which did not happen before. As I stated before, Percy told me that the car was apart in the back so I figured something was just not put back on right as the whistling fluctuated with the engine RPMs. I was told to come in and he would "take care of me", I went in and the manager didn't even come out to talk to me, he just told the person that was checking me in to speak with Percy, my service advisor. Percy made me authorize a $200 diagnostic charge, he said if it was something they did, they would take care of it. I had no choice because I didn't want to damage the engine as I was about to drive over 3 hours back home. About an hour in, Percy came and got me and he noticed my first review on Google, he was upset that I did not give him a chance to "make this right". I then replied, "I turned around and you told me that the oils came out of the same barrel." The technician that was working on my car was standing right there and immediately debunked what Percy said by saying, "No, they come out of two separate barrels." Percy then said "Oh, I will take care of switching out the oil for you." The technician requested that he ride with me to diagnose further and get more information, which I complied. I was explaining to the technician my reasoning as to why I thought something wasn't put back correctly, by explaining that Percy told me that my car was apart, I also showed the technician the paperwork which showed all of the services I had declined on the bottom. The technician said that they do not take the car apart, it is all mileage based. I was quite angry with this because I was about to pay $248 for a diagnosis under false context. I paid, left, and the service manager said nothing to me and Percy asked me to change my Google review. The technician was a good guy and was being honest with me which I greatly appreciate.
This is a fishy dealership all together and I will be opening a case with Hyundai Motor America.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I had went in for a FULL SYNTHETIC oil change on the 11th, my service advisor Percy came and got me about an hour into my service to explain my vehicle needed a variety of services. Including, brake fluid, coolant, injector service, and fuel induction service. I asked for proof of my valves being "caked with carbon" but he said that he can't provide that as I am not allowed back where my car was. I also asked if these were mileage recommendations or if the technician saw that this was wrong with my car. Percy assured me that the technician had the car apart in the back at that moment. I declined all services besides the oil change because I knew that these services were NOT needed. I was checked out, and I left. About 15 minutes later I turned around because my paperwork showed that it was a synthetic blend. I drove back into the service lane and spoke with Percy, and he said "they both come out of the same barrel, that is how the service technician put it on the ticket, there is full synthetic in your vehicle." I left, knowing this was a lie and I called back in to speak with the service manager. It took multiple attempts, ranging from phone calls, voicemails, and text messaging for the manager to call me on Friday morning, the day I was leaving Charleston to return home from vacation. I had let him know that my car was making a whistling noise under acceleration, which did not happen before. As I stated before, Percy told me that the car was apart in the back so I figured something was just not put back on right as the whistling fluctuated with the engine RPMs. I was told to come in and he would "take care of me", I went in and the manager didn't even come out to talk to me, he just told the person that was checking me in to speak with Percy, my service advisor. Percy made me authorize a $200 diagnostic charge, he said if it was something they did, they would take care of it. I had no choice because I didn't want to damage the engine as I was about to drive over 3 hours back home. About an hour in, Percy came and got me and he noticed my first review on Google, he was upset that I did not give him a chance to "make this right". I then replied, "I turned around and you told me that the oils came out of the same barrel." The technician that was working on my car was standing right there and immediately debunked what Percy said by saying, "No, they come out of two separate barrels." Percy then said "Oh, I will take care of switching out the oil for you." The technician requested that he ride with me to diagnose further and get more information, which I complied. I was explaining to the technician my reasoning as to why I thought something wasn't put back correctly, by explaining that Percy told me that my car was apart, I also showed the technician the paperwork which showed all of the services I had declined on the bottom. The technician said that they do not take the car apart, it is all mileage based. I was quite angry with this because I was about to pay $248 for a diagnosis under false context. I paid, left, and the service manager said nothing to me and Percy asked me to change my Google review. The technician was a good guy and was being honest with me which I greatly appreciate.
This is a fishy dealership all together and I will be opening a case with Hyundai Motor America.