Hyundai Of North Charleston provides the highest quality repair and maintenance for your vehicle.Hyundai Of North Charleston provides the highest quality repair and maintenance for your vehicle.
I bought my first new car from Hyundai north charleston from an absolutely wonderful associate Named fredick wright. I would like to start by completely acknowledging the amazing service he has provided. If it weren't for him, I'm not sure half of these things would've been completed.
My first encounter with the service department occurred when I had my first oil change on my 2022 venue limited. My car was returned to me with 2 paint dings on the driver and passenger side door handles. The service manager stated that it couldn't possibly be from them and then rubbed out the paint scuffs.
That same manager was then fired apparently a little later on. This was january of 2023.
Fast forward to October 2023. I was getting my second oil change when Freddy showed me the new 2024 kona Limited (awd) . I fell in love and traded the venue that day. The service manager gave me a great deal and again Freddy was amazing. The finance department however, misplaced my loan documents and I had to pay for 2 more months on my Venue for November and december 2023 while I did not own it. They promised I would get my money back in full. It took them 2 months to sort out the documents just to have us completely resign on december 28th 2023. Which was incredibly stressful. I felt like I was driving a car I didn't own and that I was going to have to make two car payments. It is now february 8th and I still haven't received a refund for my $760 that I paid. Now while I think that is quite the disaster in itself, it gets worse.
My grandmother fell ill and was going to pass. She lives in Kentucky 600 miles away.
02/05/2024 I had a day off and drove up to service seeing if they'd be able to check out my back right tire because I was sure it had a nail in it. Sometimes it would drop or seem to slowly leak way more than the others. It was at 25 psi and the others at 31. Percy, a service advisor, came up to me and asked what I was in for. When I explained to him the situation he promptly and sternly stated that it was because of the cold weather we had recently. I told him it wasn't the first time I've had to put air in that tire only. He then tried to explain how the weather works and that I was wrong. He put air in all my tires and told me I was good to go. He made me incredibly uncomfortable. Knowing I had a 1200 mile round trip through the mountains coming up. I messaged my salesman Freddy for some advice. He was at his desk and told me to come talk to him. He was also upset with the interaction I had and spoke to the manager. The manager of the service department set me up with a new adviser. My new advisor was Vincent who was kind. Had a tech check out my tire only to find a nail in the sidewall/shoulder of the tire. Which is dangerous. If I had listened to Percy I might've gotten hurt during my drive and ruined my brand new car. The cost was $288 for the tire and it took 3 hrs to even be looked at.
02/06/2024 I had to come back the next day to put the tire on because they didn't have one in stock. While talking to the service manager about my experience he looked at my file only to find that my tire warranty wasn't applied and refunded me $150.
It doesn't end there.
After another 2 hrs i was able to have my tire put on and leave. Then a warning light came on. "Tire Pressure monitoring System Error".
02/07/2024 I called the service department and Vincent told me he was sorry and that they should've informed me the technician broke my TPS monitor on the rim during the tire replacement and that they already ordered the part and it'd be in later this week. So I have to go back again.
March 15th I was told the check was in the mail for part of the money that needs to be refunded. (As I am writing this it is 03/23 and I haven't received it)
Fast forward to March 21st my tire pressure monitoring system was finally fixed. The part had came in awhile ago but no one notified me.
I had to make another appointment because my service advisor "forgot" about my sunroof not working even though I talked about in February, messaged him twice about it in March, once the day before and the morning of.
I have asked multiple times to speak with the general manager and I have yet to speak with them.
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My first encounter with the service department occurred when I had my first oil change on my 2022 venue limited. My car was returned to me with 2 paint dings on the driver and passenger side door handles. The service manager stated that it couldn't possibly be from them and then rubbed out the paint scuffs.
That same manager was then fired apparently a little later on. This was january of 2023.
Fast forward to October 2023. I was getting my second oil change when Freddy showed me the new 2024 kona Limited (awd) . I fell in love and traded the venue that day. The service manager gave me a great deal and again Freddy was amazing. The finance department however, misplaced my loan documents and I had to pay for 2 more months on my Venue for November and december 2023 while I did not own it. They promised I would get my money back in full. It took them 2 months to sort out the documents just to have us completely resign on december 28th 2023. Which was incredibly stressful. I felt like I was driving a car I didn't own and that I was going to have to make two car payments. It is now february 8th and I still haven't received a refund for my $760 that I paid. Now while I think that is quite the disaster in itself, it gets worse.
My grandmother fell ill and was going to pass. She lives in Kentucky 600 miles away.
02/05/2024 I had a day off and drove up to service seeing if they'd be able to check out my back right tire because I was sure it had a nail in it. Sometimes it would drop or seem to slowly leak way more than the others. It was at 25 psi and the others at 31. Percy, a service advisor, came up to me and asked what I was in for. When I explained to him the situation he promptly and sternly stated that it was because of the cold weather we had recently. I told him it wasn't the first time I've had to put air in that tire only. He then tried to explain how the weather works and that I was wrong. He put air in all my tires and told me I was good to go. He made me incredibly uncomfortable. Knowing I had a 1200 mile round trip through the mountains coming up. I messaged my salesman Freddy for some advice. He was at his desk and told me to come talk to him. He was also upset with the interaction I had and spoke to the manager. The manager of the service department set me up with a new adviser. My new advisor was Vincent who was kind. Had a tech check out my tire only to find a nail in the sidewall/shoulder of the tire. Which is dangerous. If I had listened to Percy I might've gotten hurt during my drive and ruined my brand new car. The cost was $288 for the tire and it took 3 hrs to even be looked at.
02/06/2024 I had to come back the next day to put the tire on because they didn't have one in stock. While talking to the service manager about my experience he looked at my file only to find that my tire warranty wasn't applied and refunded me $150.
It doesn't end there.
After another 2 hrs i was able to have my tire put on and leave. Then a warning light came on. "Tire Pressure monitoring System Error".
02/07/2024 I called the service department and Vincent told me he was sorry and that they should've informed me the technician broke my TPS monitor on the rim during the tire replacement and that they already ordered the part and it'd be in later this week. So I have to go back again.
March 15th I was told the check was in the mail for part of the money that needs to be refunded. (As I am writing this it is 03/23 and I haven't received it)
Fast forward to March 21st my tire pressure monitoring system was finally fixed. The part had came in awhile ago but no one notified me.
I had to make another appointment because my service advisor "forgot" about my sunroof not working even though I talked about in February, messaged him twice about it in March, once the day before and the morning of.
I have asked multiple times to speak with the general manager and I have yet to speak with them.